Lucebra
Lucebra Business
Business/Communications

Improve Your Conflict Management Skills

How to Make a Real Difference in Situations Involving Conflict

All Levels • 8 Lectures • Full Lifetime Access
Dr Neil Thompson

Verified Master Instructor

Improve Your Conflict Management Skills
TRAILER
Meet your instructor: Dr Neil Thompson

19 ms

5.0 / 5.0
Global Rating
1h 10m
Total Content

What you will learn

Explore the range of sources of conflict
Learn about various conflict management tools
Appreciate the importance of principles negotiation
Explore the potential benefits of conflict
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Course Content

1 sections • 8 lectures • 01:10:56 total length

Introduction

02:12

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Lesson 1- Three Principles

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06:18

Lesson 2 - Sources of Conflict

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13:55

Lesson 3 - Conflict Management Tools

17:41

Lesson 4 - Transactional Analysis

10:34

Lesson 5 - Principled Negotiation

07:29

Lesson 6 - The Benefits of Conflict

07:52

Conclusion

04:50
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Requirements

It will be helpful – but not essential – to have completed Neil’s Managing Conflict course before starting this one

Target Audience

Anyone who wants to improve their conflict management skills and be more confident in dealing with difficult situation

About this course

Conflict is a common feature of life, whether in the workplace or beyond. A common reaction is to back away or hide our head in the sand, even though this type of response is not helpful and may actually make the situation worse. This course has therefore been developed to help participants develop a fuller knowledge of conflict management, a more confident response to it and a higher level of skills.

It follows on from Neil’s earlier course, Managing Conflict, which introduced the basics. The current course builds on these foundations by establishing three key principles; exploring the range of sources of conflict; introducing a number of useful tools for responding to the challenges of situations involving conflict; highlighting the importance of ‘principled negotiation’; and considering the potential benefits of conflict.

Conflict situations have the potential to be very unpleasant and stressful, but when handled skilfully and effectively, they need not be feared. Indeed, becoming highly skilled in managing conflict can be extremely helpful in a wide range of careers, businesses and wider life circumstances.

Feeling more confident about managing conflict can help us to become more confident in general, better equipped to respond positively to difficult situations when they arise.

Career Opportunities & Job Roles

Build practical, job-ready skills and qualify for high-impact roles worldwide

Job-Ready Curriculum
Target Roles You Can Apply For

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand

Steady Enterprise & Corporate Demand

In-Demand Skills You Master
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Estimates based on global tech hiring benchmarks and industry compensation reports.
Meet your instructor
Dr Neil Thompson
5.0 Rating
3 Students
View Full Profile
Dr Neil Thompson
Main Instructor
Writer & educator
Dr Neil Thompson is a highly experienced tutor and trainer. He is highly respected for his ability to explain complex ideas clearly and effectively. His gentle voice and unhurried approach are widely appreciated by online learners as will as attendees at his conferences and workshops. He is an independent writer, educator and adviser based in Wales. He is also a visiting professor at the Open University in the UK.. He is a well-published author with over 200 publications to his name, including over 40 books, several of which are bestsellers. He has been a speaker at conferences in the UK, Ireland, Italy, Spain, Norway, the Netherlands, Greece, the Czech Republic, Turkey, Hong Kong, India, the United States, Canada and Australia. He is a Fellow of the Chartered Institute of Personnel and Development, the Higher Education Academy and the Royal Society of Arts, and a member of the International Work Group on Death, Dying and Bereavement. He was formerly the editor of the US-based international journal, Illness, Crisis & Loss and now edits the free e-zine, THE humansolutions BULLETIN. His main interests are in the field of well-being: equality and diversity; conflict management; stress; loss, grief and trauma; and reflective practice. He is a sought-after conference speaker, consultant and facilitator. He also works with Vigoroom UK, a sophisticated employee wellness platform geared towards promoting healthier, happier and more productive workplaces....

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Frequently Asked Questions

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Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.

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