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Conflict management and crucial communications crash course

The 7 steps to make you feel comfortable and prepared for the most difficult conversations you need to have in your life

所有級別 • 14 講座 • 終身訪問
Gregory Henriques

認證碩士導師

Conflict management and crucial communications crash course
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認識您的導師:Gregory Henriques

19 ms

5.0 / 5.0
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55分
總內容

你將學到什麼

  • ·        Apply a clear structure to deliver a difficult conversation
  • ·        Feel comfortable and assured when they need to have a difficult conversation
  • ·        Be certain to deliver difficult messages while making the other person feel respected and appreciated
  • ·        Practice their new skill of having difficult conversation
  • ·        Resolve long lasting conflicts peacefully and at ease

課程內容

5 部分 • 14 講座 • 00:55:18 總長度

Welcome

00:53

Preparing your problem statement

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06:00

Remember: your problem statement is the most essential part of your preparation because it will give you the certainty of knowing what you are going to say.

-Describe the situation in a neutral way, avoiding judgements, just like a video camera would describe a scene
-Talk about how YOU felt and how YOU got impacted, and avoid at all costs to talk about the other person

Getting into the right state

06:32
This video will give you keys to prepare HOW you will deliver the conversation. Remember:
  • Separate from your emotional state before having the discussion
  • The other person is a human being, with weaknesses and feelings, just like you

Presenting your problem statement

03:57

Remember: when you properly prepare with the previous steps, delivering your problem statement is easy because you already know what to say and how to say it!

Asking your critical question

02:41

Remember: "my question to you is: what are you going to do about this?"

Listening to the other person

04:44

Remember:

You have 2 ears and 1 mouth, make sure you listen carefully to the other person.

You can use the 3 following techniques:

-dig deeper on generalisations like "all the time", "always", "every"
-ask for clarity where necessary with "what specifically?" or "what precisely?"
-ask open ended questions that will allow the other person the develop their ideas and thoughts

Agreeing on next steps

03:23

Remember: a good crucial conversation finishes with agreed actions
-who is doing what?
-by when?
-what exactly?

Finishing the conversation

02:36

Remember: the shorter the better!

By the way...

00:37

Thank you for leaving your feedback and review!

BONUS VIDEO - breaking up with your partner

07:20

Thank you for leaving your feedback and review!

BONUS VIDEO - separation discussion at work

06:36

BONUS VIDEO - discussion with your flatmate

03:02
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要求

It would be preferable if you could think of a specific discussion you would like to have at some point in the future

目標受眾

ANYONE who wants to significantly improve their communication skills

關於本課程

Overview:

How would your relationships evolve if you had the gift of feeling completely relaxed and comfortable when having difficult conversations with other people and making them feel respected and appreciated? Psychology and years of study in Communication have proven that this skill can be learnt!


In this conflict management and crucial communications course you will learn



  • ·        Apply a clear structure to deliver a difficult conversation
  • ·        Feel comfortable and assured when they need to have a difficult conversation
  • ·        Be certain to deliver difficult messages while making the other person feel respected and appreciated
  • ·        Practice their new skill of having difficult conversation
  • ·        Resolve long lasting conflicts peacefully and at ease

 

Description:

How does this course work?

This course will give you the chance to learn a simple 7 steps process that you can use for any difficult conversation, it will also give you chances to practice and give you real life examples.

Through this training, you will be preparing for a difficult discussion you want to have, and you will have the opportunity to put the concepts into practice in your own life.

All you have to do then is share your learnings and successes, and prepare for the next one!


What are the 7 steps?

·        Preparing your problem statement

·        Getting into the right state

·        Presenting your problem statement

·        Asking your critical question

·        Listening to the other person

·        Agreeing on next steps

·        Closing the discussion

As you can see, this training is not just covering WHAT you need to say, it also covers the HOW: it will help you understand how you can get into the right State in order to deliver the conversations successfully.

 

WHO should do this training? 

In my opinion this should be taught at high school, it is so crucial and so instrumental. Human being are all about connection, and yet so often we don't get to connect because even with the best intent in mind, we don't manage to deliver the right messages.


Do you have any other question?

Please let me know and I will be delighted to answer. I have made this training as an act of contribution, this is why the price is so low, I want this course to be affordable so that as many people as possible can benefit from it!


ENJOY, Greg.

職業發展機會與目標職位

掌握前沿實務技能,勝任全球高薪核心職務

就業就緒型課程
可應徵的目標職位

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

預估年薪範圍
$75,000 – $120,000 / yr
全球產業需求

Steady Enterprise & Corporate Demand

掌握的核心關鍵技能
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* 估算數據基於全球科技產業薪酬指標與市場招聘報告。
認識您的講師
Gregory Henriques
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Gregory Henriques
主要導師
Personal Growth
The common denominator of my story is personal growth and continuous improvement, my journey includes various steps such as professional DJ, 7 marathons, 2 IRONMAN, certifying in NLP, living in the US, Greece, London and then Amsterdam. For 12 years I built an exciting career in some of the biggest FMCG companies of the world: Mars Inc, SABMiller, ABInbev and Heineken. In 2016 I finally made the move from corporate to full-time entrepreneur, creating a company called Villa Feria in Portugal. I invite you to consult my website for more information about me, for a free well-being questionnaire and for lots of free materials related to personal growth....

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