Conflict management and crucial communications crash course
The 7 steps to make you feel comfortable and prepared for the most difficult conversations you need to have in your life
All Levels • 14 Lectures • Lifetime accessVerified Master Instructor
Meet your instructor: Gregory Henriques
18 ms
5.0 / 5.0
Global Rating0h 55m
Total Content- · Apply a clear structure to deliver a difficult conversation
- · Feel comfortable and assured when they need to have a difficult conversation
- · Be certain to deliver difficult messages while making the other person feel respected and appreciated
- · Practice their new skill of having difficult conversation
- · Resolve long lasting conflicts peacefully and at ease
It would be preferable if you could think of a specific discussion you would like to have at some point in the future
ANYONE who wants to significantly improve their communication skills
About this course
Overview:
How would your relationships evolve if you had the gift of feeling completely relaxed and comfortable when having difficult conversations with other people and making them feel respected and appreciated? Psychology and years of study in Communication have proven that this skill can be learnt!
In this conflict management and crucial communications course you will learn
- · Apply a clear structure to deliver a difficult conversation
- · Feel comfortable and assured when they need to have a difficult conversation
- · Be certain to deliver difficult messages while making the other person feel respected and appreciated
- · Practice their new skill of having difficult conversation
- · Resolve long lasting conflicts peacefully and at ease
Description:
How does this course work?
This course will give you the chance to learn a simple 7 steps process that you can use for any difficult conversation, it will also give you chances to practice and give you real life examples.
Through this training, you will be preparing for a difficult discussion you want to have, and you will have the opportunity to put the concepts into practice in your own life.
All you have to do then is share your learnings and successes, and prepare for the next one!
What are the 7 steps?
· Preparing your problem statement
· Getting into the right state
· Presenting your problem statement
· Asking your critical question
· Listening to the other person
· Agreeing on next steps
· Closing the discussion
As you can see, this training is not just covering WHAT you need to say, it also covers the HOW: it will help you understand how you can get into the right State in order to deliver the conversations successfully.
WHO should do this training?
In my opinion this should be taught at high school, it is so crucial and so instrumental. Human being are all about connection, and yet so often we don't get to connect because even with the best intent in mind, we don't manage to deliver the right messages.
Do you have any other question?
Please let me know and I will be delighted to answer. I have made this training as an act of contribution, this is why the price is so low, I want this course to be affordable so that as many people as possible can benefit from it!
ENJOY, Greg.
Gregory Henriques
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14 Lectures
Certificate on Completion
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Frequently Asked Questions
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Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.