This eBook focuses on the critical role of listening in professional communication. It explores how active listening enhances team collaboration, leadership, conflict resolution, and customer service. Readers will learn key techniques such as reflective listening, empathetic engagement, and non-verbal feedback. With practical scenarios, checklists, and self-assessments, the book empowers professionals to strengthen relationships, boost morale, and reduce misunderstandings through mindful listening.
Perniagaan & Pengurusan/Komunikasi
Listening Skills: The Ultimate Workplace Soft Skills The Power of Listening in The Workplace
Master active listening to improve workplace relationships, collaboration, and leadership impact.
978-1-982345-27-7 • 131 muka surat • Akses Sepanjang HayatPengajar Sarjana Disahkan
5.0 / 5.0
PenilaianEnglish (US)
BahasaKeperluan
No prior communication training required
Suitable for all professionals, students, and team leaders
Willingness to reflect and practice new communication habits
Ciri-ciri Utama
20+ chapters with exercises and real-life examples
Listening tools for leaders, managers, and customer service
Workplace scenarios and dialogue analysis
Includes checklists, models, and self-assessment tools
Apa yang anda akan pelajari
Fundamentals of active and empathetic listening
Barriers to effective listening and how to overcome them
How listening improves teamwork and workplace culture
Listening in leadership, feedback, and conflict resolution
Kembara Penulis
Bertemu penulis
Peter Alkema
Pengajar Sarjana Disahkan
Business | Technology | Self Development
"What an amazing course! After finishing this course, I have confidence. Thank so much Dr Peter Alkema" ... "This is exactly the jump-start I needed. Very clear and concise"
I lead Digital Transformation & Architecture at ABB and I've been featured on CNBC Africa and won the Gartner CIO Of The Year in 2016. I founded and led the largest banking hackathon in South Africa which was published in 2019 as a case study by Harvard Business School.
I've taught over 100,000 students about technology, business, academics and self-development. In 2020 I completed my PhD at Wits University In Johannesburg. The study introduced a ground-breaking theory of Agile software development teams. My woodworking book was published in 2014 and has sold over 10,000 copies.
Olugbenga Gbadegesin: "Excellent delivery" / Lebogang Tswelapele: "This is what I have been longing for" / Paskalia Ndapandula: "Peter speaks with so much clarity" / Amantle Mangwedi: "It was straight to the point and the sections are cut into nice short segments which made it easier to go through" Kathy Bermudez: "Excellent material. Well organized..."
Werner van Wyk: "Thank you Peter, once again your lesson and course have given me so much knowledge and understanding" / Yvonne Rudolph "I really look forward to take everything i learned in action" / Josephine Mahlangu: "exactly what I needed to know, absolutely valuable and helpful for my personal growth"
muka surat131
FormatPDF
BahasaInggeris AS
ISBN978-1-982345-27-7
Kemas Kini Terakhir15 jun 2025
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