This eBook equips readers with essential communication skills to navigate disagreements effectively. It explores how to manage emotions, listen actively, and express perspectives respectfully during conflict. Through real-world examples, communication models, and strategies like de-escalation, empathy, and assertiveness, the book helps individuals engage in dialogue that leads to understanding and resolution. Ideal for team leaders, educators, and anyone seeking to improve interpersonal communication in both personal and professional contexts.
Business/Communication
Communicating Through Disagreement: Understanding The Role of Communication in Conflict
Master communication skills to resolve conflicts and build respectful, productive conversations.
978-1-982345-22-2 • 134 Pages • Lifetime accessVerified Master Instructor
5.0 / 5.0
RatingEnglish (US)
LanguageRequirements
No prior experience required
Ideal for team members, leaders, educators, and professionals
Willingness to reflect and practice communication techniques
Key Features
20+ chapters with step-by-step communication tools
Real-life scenarios and conversation models
Practical exercises for self-awareness and conflict resolution
Applicable across work, education, and personal life
What you will learn
Core principles of conflict communication
How to identify root causes of disagreement
Techniques for active listening and de-escalation
Strategies for assertive and empathetic communication
The Writer's Journey
Meet the author
Peter Alkema
Verified Master Instructor
Business | Technology | Self Development
"What an amazing course! After finishing this course, I have confidence. Thank so much Dr Peter Alkema" ... "This is exactly the jump-start I needed. Very clear and concise"
I lead Digital Transformation & Architecture at ABB and I've been featured on CNBC Africa and won the Gartner CIO Of The Year in 2016. I founded and led the largest banking hackathon in South Africa which was published in 2019 as a case study by Harvard Business School.
I've taught over 100,000 students about technology, business, academics and self-development. In 2020 I completed my PhD at Wits University In Johannesburg. The study introduced a ground-breaking theory of Agile software development teams. My woodworking book was published in 2014 and has sold over 10,000 copies.
Olugbenga Gbadegesin: "Excellent delivery" / Lebogang Tswelapele: "This is what I have been longing for" / Paskalia Ndapandula: "Peter speaks with so much clarity" / Amantle Mangwedi: "It was straight to the point and the sections are cut into nice short segments which made it easier to go through" Kathy Bermudez: "Excellent material. Well organized..."
Werner van Wyk: "Thank you Peter, once again your lesson and course have given me so much knowledge and understanding" / Yvonne Rudolph "I really look forward to take everything i learned in action" / Josephine Mahlangu: "exactly what I needed to know, absolutely valuable and helpful for my personal growth"
Pages134
FormatPDF
LanguageEnglish (US)
ISBN978-1-982345-22-2
Last Updated11 jun 2025
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