This eBook explores how Artificial Intelligence is transforming software maintenance and technical support. From automated diagnostics to AI-powered chatbots and predictive issue detection, readers will understand how organizations reduce downtime, optimize workflows, and improve user satisfaction. It provides practical insights into integrating AI into support systems and showcases real-world applications and future potential.
Informática y Software/Otra TI y Software
AI in Software Maintenance and Technical Debt Management
Learn how AI streamlines software maintenance and enhances technical support efficiency.
978-1-982345-42-0 • 149 Páginas • Acceso de por vidaInstructor Maestro Verificado
5.0 / 5.0
CalificaciónEnglish (US)
IdiomaRequisitos
Basic understanding of software systems or IT support
Open to developers, IT professionals, and managers
Características principales
Practical use cases of AI in real businesses
Visual workflows and troubleshooting maps
Comparison of AI tools for tech support
Beginner-friendly explanations of complex topics
Lo que aprenderás
Role of AI in automating software maintenance tasks
Predictive analytics and anomaly detection
How AI chatbots improve user support experiences
Integration of AI tools into help desks and ticketing systems
El viaje del escritor
Conoce al autor
Peter Alkema
Instructor Maestro Verificado
Business | Technology | Self Development
"What an amazing course! After finishing this course, I have confidence. Thank so much Dr Peter Alkema" ... "This is exactly the jump-start I needed. Very clear and concise"
I lead Digital Transformation & Architecture at ABB and I've been featured on CNBC Africa and won the Gartner CIO Of The Year in 2016. I founded and led the largest banking hackathon in South Africa which was published in 2019 as a case study by Harvard Business School.
I've taught over 100,000 students about technology, business, academics and self-development. In 2020 I completed my PhD at Wits University In Johannesburg. The study introduced a ground-breaking theory of Agile software development teams. My woodworking book was published in 2014 and has sold over 10,000 copies.
Olugbenga Gbadegesin: "Excellent delivery" / Lebogang Tswelapele: "This is what I have been longing for" / Paskalia Ndapandula: "Peter speaks with so much clarity" / Amantle Mangwedi: "It was straight to the point and the sections are cut into nice short segments which made it easier to go through" Kathy Bermudez: "Excellent material. Well organized..."
Werner van Wyk: "Thank you Peter, once again your lesson and course have given me so much knowledge and understanding" / Yvonne Rudolph "I really look forward to take everything i learned in action" / Josephine Mahlangu: "exactly what I needed to know, absolutely valuable and helpful for my personal growth"
Páginas149
FormatoPDF
IdiomaInglés estadounidense
ISBN978-1-982345-42-0
Última actualización19 jul 2025
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