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TEHAMA na Programu/Udhibitisho wa IT

ITIL 5 Managing Professional Transition - Complete Course

Master the ITIL (Version 5) framework, including the Product and Service Lifecycle Model, Experience Management, and AI Governance, to successfully pass the Managing Professional Transition exams.

Ngazi Zote • 60 Mihadhara • Ufikiaji wa Maisha Yote

Mwalimu Mkuu Aliyethibitishwa

ITIL 5 Managing Professional Transition - Complete Course
trailer ya gari
Kutana na mwalimu wako: Veloxa Labs

19 ms

5.0 / 5.0
Ukadiriaji wa Kimataifa
Kiingereza (Marekani)
Nukuu 99 za Lugha
7 saa 12 dak
Jumla ya Maudhui

Utajifunza nini

Understand the complete ITIL (Version 5) framework structure, terminology, and core concepts for the Managing Professional Transition.
Master the ITIL Product and Service Lifecycle Model—from discovery and design through operation, experience, and transformation.
Apply the ITIL Value System, Guiding Principles, and Continual Improvement Model in digital product and service management contexts.
Manage digital products end-to-end using structured, evidence-based decision-making approaches aligned with ITIL (Version 5).

Maudhui ya Kozi

11 sehemu • 60 mihadhara • 07:12:03 urefu wa jumla

About Course and Us

08:47

Understanding ITIL (Version 5) - Evolution and Context

06:52

The ITIL (Version 5) Certification Scheme - Structure and Designation

04:04

Transition Pathways - Your Route to ITIL (Version 5)

08:22

Examination Structure and Preparation Strategy

07:04

Key Terminology and Conceptual Changes in ITIL (Version 5)

07:21

Veloxa Labs-in-Course-Video

01:18

Introduction to the Product and Service Lifecycle Model

08:46

Discovery Stage - Understanding Needs and Opportunities

07:06

Design Stage - Creating Solutions

06:08

Transition Stage - Controlled Deployment

08:11

Operation Stage - Delivering Ongoing Value

07:29

Experience Stage - Managing Stakeholder Perceptions

07:54

Lifecycle Integration and Value Stream Mapping

05:30

Transformation Stage - Evolving Organizational Capabilities

06:20
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Mahitaji

Must hold one of the following: ITIL 4 Managing Professional designation, ITIL 4 Master designation, ITIL v3 Expert certification, or ITIL v3 Master

ITIL 4 Foundation or ITIL (Version 5) Foundation certification (prerequisite for advanced modules). Minimum 2-3 years of experience working in IT serv

Basic understanding of ITIL 4 concepts including the Service Value System, Four Dimensions, and Guiding Principles

Familiarity with general business and IT terminology (strategy, operations, governance, risk management)

Watazamaji Walengwa

ITIL 4 Managing Professionals seeking to upgrade to ITIL (Version 5) Managing Professional designation.

ITIL 4 Masters who want to achieve ITIL Master (Version 5) designation through the transition pathway

ITIL v3 Experts and ITIL v3 Masters transitioning to the latest ITIL (Version 5) certification scheme

IT Service Managers, Digital Product Managers, and Service Delivery Managers responsible for modernizing their service management practices.

Kuhusu kozi hii

This comprehensive, Udemy-style course provides a complete deep-dive into the ITIL (Version 5)

Managing Professional Transition module. Designed exclusively for ITIL 4 Managing Professionals, ITIL

4 Masters, ITIL v3 Experts, and ITIL v3 Masters, this course enables experienced professionals to rapidly

upgrade to ITIL (Version 5). Launched by PeopleCert in 2026, ITIL (Version 5) represents a fundamental

shift from traditional IT service management to Digital Product and Service Management (DPSM),

unifying product and service approaches into a single lifecycle.

This course covers every core discipline required for the transition: ITIL Product, ITIL Service, ITIL

Experience, and ITIL Transformation (Version 5). Participants will explore the six-stage Product and

Service Lifecycle Model—Discovery, Design, Transition, Operation, Experience, and Transformation—

and learn how to apply the ITIL Value System in digital contexts. The curriculum integrates modern

methodologies including Agile, DevOps, Site Reliability Engineering (SRE), and observability practices.

Furthermore, the course places a strong emphasis on AI-native operations, covering AI Governance,

AIOps, generative AI integration, and managing digital services in complex, VUCA (Volatile, Uncertain,

Complex, Ambiguous) environments.

Through 10 comprehensive modules, learners will engage with detailed lectures, hands-on examples, and

real-world case studies from global organizations across the UK, USA, Europe, Asia, and Australia. The

program also provides comprehensive exam preparation for both the ITIL Transformation (Version 5) and

ITIL Managing Professional Transition exams, featuring advanced expert tips and 15 practice multiple

choice questions with detailed explanations.

Fursa za Kazi na Majukumu Lengwa

Jenga ujuzi wa vitendo unaotakiwa kazini na uhitimu kwa nafasi zenye ushawishi mkubwa duniani

Mtaala Uliotayarishwa kwa Ajira
Majukumu ya Kazi Unayoweza Kuomba

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Backend Systems Developer

Frontend Application Specialist

Automation & Scripting Engineer

Mshahara Unaokadiriwa kwa Mwaka
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Mahitaji ya Soko Ulimwenguni

High Global Tech Demand

Ujuzi Muhimu Utakaobobea
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RESTful & Modern API Design
State Management & UI Scaling
Debugging & Automated Testing
* Makadirio yanatokana na vigezo vya kimataifa vya uajiri wa kiteknolojia.
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