Lucebra
Lucebra Business
Business/Communication/Customer Service

Outstanding Customer Service - The Ultimate Guide!

世界クラスの顧客サービスを提供する技術を習得し、プロのように苦情に対処し、ビジネスを急速に成長させましょう

All Levels • 15 Lectures • Full Lifetime Access
Paul Cline

Verified Master Instructor

優れた顧客サービス - 究極のガイド!
TRAILER
Meet your instructor: Paul Cline

19 ms

5.0 / 5.0
Global Rating
1
Active Students
English
99 Languages Subtitles
2h 27m
Total Content

What you will learn

売上と顧客ロイヤルティを高める優れた顧客サービスを提供する方法
難しい顧客を専門的に扱い、問題を迅速に解決する方法
総合的品質管理(TQM)の基本原則とそれらを適用する方法
最も一般的な顧客サービスの間違いとそれらを避ける方法

Course Content

1 sections • 15 lectures • 02:27:30 total length

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Weekly Study Plan
Plan Your Learning Journey
AI generates a personalized schedule based on your availability

Requirements

顧客サービスの経験は不要
基本的な英語とコミュニケーションスキルは有用
共感、積極的な傾聴、問題解決の実践意欲
顧客関係を改善し、販売実績を向上させる意欲

Target Audience

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

About this course

顧客サービスはあなたのビジネスを成功させるか、破滅させるか!あなたはどのくらいの金額を悪い顧客サービスのために失っているのか分かっていません... そして、優れた顧客サービスを提供することでどれだけの金額を得られるか!

このコースはビジネスオーナー、マネージャー、従業員に最適です... チームを訓練して収益を上げましょう!


あなたが発見することのサンプル:

貧弱または平均的な顧客サービスによる損失をSTOP! $$$

各顧客からより多くの収益を上げる! $$$

広告費用を節約する! $$$

より多くの紹介を獲得する! $$$

既存の顧客を維持する! $$$

問題を迅速に解決する!

優れた顧客サービス体験を作り出す方法を学ぶ

難しい顧客をプロのように扱う方法!

TQMの5つの基本原則を学ぶ

顧客サービスの10の致命的な罪を避ける!

優れた顧客サービスでキャリアを向上させる

... そしてもっともっと!!!

 

今すぐ登録!

Career Opportunities & Job Roles

Build practical, job-ready skills and qualify for high-impact roles worldwide

Job-Ready Curriculum
Target Roles You Can Apply For

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand

Steady Enterprise & Corporate Demand

In-Demand Skills You Master
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Estimates based on global tech hiring benchmarks and industry compensation reports.
Meet your instructor
Paul Cline
5.0 Rating
9 Students
View Full Profile
Paul Cline
Main Instructor
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

Students also bought

Learners who viewed this course also enrolled in these top-rated courses

Aligning Sales and Marketing Teams - Breaking Down Barriers.
Bestseller
Business | Sales & Marketing

Bridge the gap between sales and marketing teams with proven strategies, collaborative frameworks, and real-world tools to drive unified business growth.

5.0
2h
11 lectures
All
$10.99

$19.99

ISO 14001:2015 Lead Auditor: EMS Audit Step by Step
Business | Gestión Ambiental

ISO 19011 Audit Planning, Evidence Gathering, Findings, Reporting & Certification | Clauses 4-10 Explained

5.0
4h
58 lectures
Intermediate
$54.99

$69.99

Mastering Persuasion: Techniques, Ethics & Applications Course
Business | Persuasive Communication

Master Persuasion: Ethical Influence, Effective Speaking, Storytelling, and Cross-Cultural Strategies for Success

5.0
5h 30m
99 lectures
All
$9.99

$29.99

Hidden Secrets Of Selling & Marketing – Part 1
Business | Sales Skills

Discover proven sales & marketing secrets to master objections, psychology, and boost wealth & success.

5.0
2h 30m
4 lectures
Beginner
$29.99

$64.99

A Comprehensive Guide for Your Product Launch
Business | Product Marketing

Step-by-step guide to plan, market, and execute a successful product or service launch.

5.0
30m
9 lectures
All
$10.99

$24.99

Revenue Cycle Management (RCM): Healthcare Guide
Business | Revenue Cycle Management (RCM)

Patient Registration, Insurance Verification, Medical Coding, Billing, Claims & Denial Management Step by Step

5.0
2h
23 lectures
Intermediate
$19.99

Frequently Asked Questions

Find answers to the most common questions about this course.

Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.

Explore More in Technology

Expand your learning journey with accredited certificates, related digital books, and live interactive classes.