Identify root causes of churn, craft personalized re-engagement plans, and demonstrate long-term value to transform lost customers into loyal partners.
失われた顧客を取り戻す：再エンゲージメントガイド
顧客離れの分析、個別化されたコミュニケーション、痛点解決、長期的な忠誠戦略
Lahat ng Antas • 8 Mga lektura • Panghabambuhay na Access
Na-verify na Master Instructor
TRAILER
Kilalanin ang iyong instructor: Dr. Amar Massoud
19 ms
5.0 / 5.0
Global Rating1
Mga Aktibong Mag-aaralIngles (American)
99 Mga Subtitle na Wika53 min
Kabuuang NilalamanAng matututuhan mo
顧客が去る理由を特定し、離れのパターンを分析する。
信頼と信頼性を再構築するためのカスタマイズされたコミュニケーションを作成する。
顧客のニーズに基づいた個別化された再エンゲージメント戦略を開発する。
再エンゲージした顧客を維持するための長期的なロイヤルティ戦略を実施する。
Nilalaman ng Kurso
8 na mga seksyon • 8 mga lektura • 00:53:31 kabuuang habaUnderstanding Customer Churn
08:31
Explore why customers churn, from dissatisfaction and unmet expectations to poor support and pricing, learn to analyze churn patterns, quantify losses, and develop proactive recovery strategies.
Preparing for Re-Engagement
09:58
Research past interactions to uncover root causes and triggers, then tailor a personalized winback strategy using timing and channels.
Lingguhang Plano ng Pag-aaral
Planuhin ang iyong paglalakbay sa pag-aaral
Ang AI ay lumilikha ng personalized na iskedyul ayon sa iyong oras5 oras/linggo
Mga kinakailangan
事前の経験は必要ありません—このコースはあらゆるレベルの専門家向けに設計されています。
顧客関係の基本的な理解は有益ですが、必須ではありません。
顧客インタラクションデータ（CRM、フィードバックレポート）へのアクセスが推奨されます。
実世界の顧客シナリオで概念を適用する意欲が必要です。
Target na Audience
Sales professionals looking to improve customer retention.
Customer success managers focused on re-engagement strategies.
Account managers responsible for maintaining long-term client relationships.
Business owners and entrepreneurs aiming to win back lost customers.
Tungkol sa kursong ito
顧客を失うことは後退のように感じるかもしれませんが、それは学び、改善し、再びつながる機会でもあります。失われた顧客を取り戻すは、営業専門家、顧客成功マネージャー、ビジネスオーナーが失われた顧客を再びエンゲージし、より強固で長期的な関係を構築するための実行可能な戦略を開発するのを助けるための包括的なコースです。
このコースは、顧客がなぜ去るのかを理解し、再エンゲージメントの機会を特定し、効果的な取り戻し戦略を策定するための段階的なアプローチを取ります。顧客離れのパターンを分析し、コミュニケーションを個別化し、カスタマイズされたソリューションで痛点に対処する方法を学びます。過去の顧客との信頼を再構築したいのか、将来の顧客損失を防ぎたいのかにかかわらず、このコースは失われた顧客を長期的なパートナーに変えるためのツールとテクニックを提供します。
学ぶこと：
- 顧客離れの一般的な理由とそのビジネスへの影響を理解する。
- データ駆動の洞察を使用して再エンゲージメントの機会を特定する。
- 信頼を再構築する個別化されたコミュニケーション戦略を開発する。
- カスタマイズされたソリューションで顧客のニーズに合わせた痛点に対処する。
- 再エンゲージした顧客を確実に維持するための長期的なロイヤルティ戦略を実施する。
Mga Oportunidad sa Karera at Target na Trabaho
Bumuo ng mga praktikal na kasanayan para sa trabaho at maging kuwalipikado sa mga prestihiyosong posisyon
Kurikulum na Handa sa Trabaho
Mga Trabahong Puwede Mong Aplayan
Operations & Business Analyst
Quality Management Auditor (ISO)
Project Operations Lead
Corporate Process Strategist
Tinatayang Taunang Sahod
$75,000 – $120,000 / yr
Pangangailangan sa Pandaigdigang Merkado
Steady Enterprise & Corporate Demand
Mga Pangunahing Kasanayang Matututunan Mo* Mga pagtatantya batay sa mga pamantayan sa pag-hire ng teknolohiya sa buong mundo.
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
Kilalanin ang iyong instruktor
Dr. Amar Massoud
Pangunahing Instruktor
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
Bumili din ang mga estudyante
Ang mga mag-aaral na tumingin sa kursong ito ay nag-enroll din sa mga nangungunang kursong ito
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