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商業與管理/團隊溝通協作/客戶服務

Serviciu Clienți Excepțional - Ghidul Ultim!

Domește arta furnizării unui serviciu clienți de clasă mondială, gestionează reclamațiile ca un profesionist și dezvoltă-ți afacerea rapid

所有級別 • 15 講座 • 終身訪問
Paul Cline

認證碩士導師

Serviciu Clienți Excepțional - Ghidul Ultim!
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認識您的導師:Paul Cline

19 ms

5.0 / 5.0
全球評級
1
活躍的學生
英语
99 種語言字幕
2小時 27分
總內容

你將學到什麼

Cum să furnizezi un serviciu clienți excepțional care crește vânzările și loialitatea clienților
Cum să gestionezi profesional clienții dificili și să rezolvi problemele rapid
Principiile cheie ale Gestionării Totale a Calității (GTC) și cum să le aplici
Cele mai frecvente greșeli de serviciu clienți și cum să le eviti

課程內容

1 部分 • 15 講座 • 02:27:30 總長度

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
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要求

Fără experiență anterioară în serviciul clienți necesar

Baze de limbă engleză și abilități de comunicare sunt utile

Dorința de a practica empatia, ascultarea activă și rezolvarea problemelor

Dorința de a îmbunătăți relațiile cu clienții și de a crește performanța vânzărilor

目標受眾

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

關於本課程

Serviciul Clienți VA FACE Sau VA ÎNĂBUȘI Afacerea Ta! Nu Ai Nici O IDEE Câte BANI Pierzi Datorită Unui Serviciu Clienți Slab ... Și Câte BANI Poți CÂȘTGA Furnizând Un Serviciu Clienți Excelent!

Acest Curs Este Perfect Pentru Proprietarii De Afaceri, Manageri și Angajați... Instruiește-ți Echipa și Câștigă!


Doar Un Exemplu Din Ceea Ce Vei Descoperi:

OPRĂ Pierderile De Bani Datorită Unui Serviciu Clienți Slab Sau Mediu! $$$

Câștigă MAI Mulți Bani de la Fiecare Client! $$$

ECONOMISEȘTE O Avânturie în Dolarii Publicitarii! $$$

Obține MAI Multe Recomandări! $$$

Reține Clienții Existenți! $$$

Rezolvă Problemele RAPID!

Învață Cum Să Creezi O Experiență De Serviciu Clienți Excepțională

Cum Să Te Ocupi De Clienți Dificili Ca Un PRO!

Învață Cele 5 Principii Ale Gestionării Totale a Calității (GTC)

Evită Cele 10 Păcate Mortale Ale Serviciului Clienți!

ÎMBUNĂTĂȚEȘTE-ȚI CARIERA Cu Un Serviciu Clienți Excelent

... și MULTE Altele!!!

 

ÎNREGISTREAZĂ-TE ACUM!

職業發展機會與目標職位

掌握前沿實務技能,勝任全球高薪核心職務

就業就緒型課程
可應徵的目標職位

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

預估年薪範圍
$75,000 – $120,000 / yr
全球產業需求

Steady Enterprise & Corporate Demand

掌握的核心關鍵技能
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* 估算數據基於全球科技產業薪酬指標與市場招聘報告。
認識您的講師
Paul Cline
5.0 評級
9 學生
看完整資料
Paul Cline
主要導師
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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