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Besigheid en Bestuur/Kommunikasie/Kliëntediens

Service Client Exceptionnel - Le Guide Ultime!

Maîtrisez l'art de fournir un service client de classe mondiale, gérez les plaintes comme un pro et développez rapidement votre entreprise

Alle Vlakke • 15 Lesings • Lewenslange Toegang
Paul Cline

Geverifieerde Meester Instrukteur

Service Client Exceptionnel - Le Guide Ultime!
SLEEPWA
Ontmoet jou instrukteur: Paul Cline

19 ms

5.0 / 5.0
Globale gradering
1
Aktiewe studente
Engels
99 Tale Onderskrifte
2 uur 27 min
Totale inhoud

Wat jy sal leer

Comment fournir un service client exceptionnel qui augmente les ventes et la fidélité des clients
Comment gérer professionnellement les clients difficiles et résoudre rapidement les problèmes
Les principes clés de la Gestion Totale de la Qualité (GTQ) et comment les appliquer
Les erreurs de service client les plus courantes et comment les éviter

Kursusinhoud

1 afdelings • 15 lesings • 02:27:30 totale lengte

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Weeklikse Studieplan
Beplan jou leerreis
KI skep n persoonlike skedule gebaseer op jou beskikbaarheid

Vereistes

Aucune expérience préalable en service client requise

Des compétences de base en anglais et en communication sont utiles

Volonté de pratiquer l'empathie, l'écoute active et la résolution de problèmes

Désir d'améliorer les relations avec les clients et d'augmenter les performances de vente

Teikengehoor

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

Oor hierdie kursus

Le Service Client PEUT Faire OU Défaire Votre Entreprise! Vous N'AVEZ AUCUNE IDÉE Du MONTANT D'ARGENT Que Vous PERDEZ En Raison D'Un Mauvais Service Client... Et DU MONTANT D'ARGENT Que Vous POUVEZ GAGNER En Fournissant Un Excellent Service Client!

Ce Cours est Parfait Pour Les Propriétaires d'Entreprise, Les Gestionnaires et Les Employés... Formez Votre Équipe et Gagnez!


Voici Un Échantillon De Ce Que Vous Découvrirez:

ARRÊTEZ De Perdre De L'Argent En Raison D'Un Service Client Mauvais Ou Moyen! $$$

Gagnez PLUS D'ARGENT De Chaque Client! $$$

ÉCONOMISEZ Une Fortune En Dollars Publicitaires! $$$

Obtenez PLUS De Recommandations! $$$

Fidélisez Les Clients Existants! $$$

Résolvez Les Problèmes RAPIDEMENT!

Apprenez À Créer Une Expérience Client Exceptionnelle

Comment Gérer Les Clients Difficiles Comme Un PRO!

Apprenez Les 5 Principes Du Gestion Totale De La Qualité

Évitez Les 10 Péchés Mortels Du Service Client!

BOOSTEZ VOTRE CARRIÈRE Grâce À Un Excellent Service Client

... et BEAUCOUP Plus!!!

 

INSCRIVEZ-VOUS MAINTENANT!

Loopbaangeleenthede & Teikenposte

Bou praktiese, werksgereed vaardighede en kwalifiseer vir gesogte poste wêreldwyd

Werkgereed Kurrikulum
Poste waarvoor jy kan aansoek doen

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Beraamde Jaarlikse Salaris
$75,000 – $120,000 / yr
Wêreldwye Bedryfsvraag

Steady Enterprise & Corporate Demand

Sleutelvaardighede wat jy Bemeester
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Skatting gebaseer op globale tegnologie-werwingsmaatstawwe en salarisverslae.
Ontmoet jou instrukteur
Paul Cline
5.0 Gradering
9 Studente
Bekyk volle profiel
Paul Cline
Hoofinstrukteur
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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