Lucebra
Lucebra Business
Business/Communication/Customer Service

Outstanding Customer Service - The Ultimate Guide!

Maîtrisez l'art de fournir un service client de classe mondiale, gérez les plaintes comme un pro et développez rapidement votre entreprise

All Levels • 15 Lectures • Full Lifetime Access
Paul Cline

Verified Master Instructor

Service Client Exceptionnel - Le Guide Ultime!
TRAILER
Meet your instructor: Paul Cline

19 ms

5.0 / 5.0
Global Rating
1
Active Students
English
99 Languages Subtitles
2h 27m
Total Content

What you will learn

Comment fournir un service client exceptionnel qui augmente les ventes et la fidélité des clients
Comment gérer professionnellement les clients difficiles et résoudre rapidement les problèmes
Les principes clés de la Gestion Totale de la Qualité (GTQ) et comment les appliquer
Les erreurs de service client les plus courantes et comment les éviter

Course Content

1 sections • 15 lectures • 02:27:30 total length

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Weekly Study Plan
Plan Your Learning Journey
AI generates a personalized schedule based on your availability

Requirements

Aucune expérience préalable en service client requise

Des compétences de base en anglais et en communication sont utiles

Volonté de pratiquer l'empathie, l'écoute active et la résolution de problèmes

Désir d'améliorer les relations avec les clients et d'augmenter les performances de vente

Target Audience

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

About this course

Le Service Client PEUT Faire OU Défaire Votre Entreprise! Vous N'AVEZ AUCUNE IDÉE Du MONTANT D'ARGENT Que Vous PERDEZ En Raison D'Un Mauvais Service Client... Et DU MONTANT D'ARGENT Que Vous POUVEZ GAGNER En Fournissant Un Excellent Service Client!

Ce Cours est Parfait Pour Les Propriétaires d'Entreprise, Les Gestionnaires et Les Employés... Formez Votre Équipe et Gagnez!


Voici Un Échantillon De Ce Que Vous Découvrirez:

ARRÊTEZ De Perdre De L'Argent En Raison D'Un Service Client Mauvais Ou Moyen! $$$

Gagnez PLUS D'ARGENT De Chaque Client! $$$

ÉCONOMISEZ Une Fortune En Dollars Publicitaires! $$$

Obtenez PLUS De Recommandations! $$$

Fidélisez Les Clients Existants! $$$

Résolvez Les Problèmes RAPIDEMENT!

Apprenez À Créer Une Expérience Client Exceptionnelle

Comment Gérer Les Clients Difficiles Comme Un PRO!

Apprenez Les 5 Principes Du Gestion Totale De La Qualité

Évitez Les 10 Péchés Mortels Du Service Client!

BOOSTEZ VOTRE CARRIÈRE Grâce À Un Excellent Service Client

... et BEAUCOUP Plus!!!

 

INSCRIVEZ-VOUS MAINTENANT!

Career Opportunities & Job Roles

Build practical, job-ready skills and qualify for high-impact roles worldwide

Job-Ready Curriculum
Target Roles You Can Apply For

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand

Steady Enterprise & Corporate Demand

In-Demand Skills You Master
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Estimates based on global tech hiring benchmarks and industry compensation reports.
Meet your instructor
Paul Cline
5.0 Rating
9 Students
View Full Profile
Paul Cline
Main Instructor
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.

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