Identify root causes of churn, craft personalized re-engagement plans, and demonstrate long-term value to transform lost customers into loyal partners.
Winning Back a Lost Customer: Re-Engagement Guide
Analiza Abandonului Clienților, Comunicare Personalizată, Rezolvarea Problemelor și Strategii de Loialitate Pe Termen Lung
All Levels • 8 Lectures • Full Lifetime Access
Verified Master Instructor
TRAILER
Meet your instructor: Dr. Amar Massoud
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Total ContentWhat you will learn
- Identificarea motivelor comune pentru abandonul clienților și impactul acestuia asupra afacerii.
- Identificarea oportunităților de reangajare folosind insight-uri bazate pe date.
- Dezvoltarea de strategii de comunicare personalizate care reconstruiesc încrederea.
- Abordarea punctelor de durere cu soluții personalizate pentru a satisface nevoile clienților.
Course Content
8 sections • 8 lectures • 00:53:31 total lengthUnderstanding Customer Churn
08:31
Explore why customers churn, from dissatisfaction and unmet expectations to poor support and pricing, learn to analyze churn patterns, quantify losses, and develop proactive recovery strategies.
Preparing for Re-Engagement
09:58
Research past interactions to uncover root causes and triggers, then tailor a personalized winback strategy using timing and channels.
Weekly Study Plan
Plan Your Learning Journey
AI generates a personalized schedule based on your availability5 hrs/week
Requirements
- Nici o experiență anterioară nu este necesară - acest curs este conceput pentru profesioniști la toate nivelurile.
- O înțelegere de bază a relațiilor cu clienții este utilă, dar nu este obligatorie.
- Accesul la datele de interacțiune cu clienții (CRM, rapoarte de feedback) este recomandat.
- Dorința de a aplica conceptele în scenarii reale cu clienți.
Target Audience
Sales professionals looking to improve customer retention.
Customer success managers focused on re-engagement strategies.
Account managers responsible for maintaining long-term client relationships.
Business owners and entrepreneurs aiming to win back lost customers.
About this course
Pierderea unui client poate părea o înfrângere, dar este și o oportunitate de a învăța, de a ne îmbunătăți și de a relua legătura. Recâștigarea unui Client Pierdut este un curs complet conceput pentru a ajuta profesioniștii din vânzări, managerii de succes al clienților și proprietarii de afaceri să dezvolte strategii actionabile pentru reangajarea clienților pierduți și pentru construirea de relații mai puternice și durabile.
Acest curs abordează pas cu pas înțelegerea motivelor pentru care clienții pleacă, identificarea oportunităților de reangajare și elaborarea de strategii eficiente de revenire. Veți învăța cum să analizați modelele de abandon al clienților, să personalizați comunicarea și să abordați punctele de durere cu soluții adaptate. Indiferent dacă doriți să restabiliti încrederea cu un client anterior sau să preveniți pierderile de clienți în viitor, acest curs oferă instrumentele și tehnicile necesare pentru a transforma clienții pierduți în parteneri pe termen lung.
Career Opportunities & Job Roles
Build practical, job-ready skills and qualify for high-impact roles worldwide
Job-Ready Curriculum
Target Roles You Can Apply For
Operations & Business Analyst
Quality Management Auditor (ISO)
Project Operations Lead
Corporate Process Strategist
Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand
Steady Enterprise & Corporate Demand
In-Demand Skills You Master* Estimates based on global tech hiring benchmarks and industry compensation reports.
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
Meet your instructor
Dr. Amar Massoud
Main Instructor
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
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Frequently Asked Questions
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Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.
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