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Afaceri și management/Comunicare/Serviciu clienți

Outstanding Customer Service - The Ultimate Guide! (Curs)

Master the art of delivering world-class customer service, handle complaints like a pro and grow your business fast

Toate nivelurile • 15 Prelegeri • Acces pe viață
Paul Cline

Master Instructor verificat

Outstanding Customer Service - The Ultimate Guide!
TRAILER
Faceți cunoștință cu instructorul dvs.: Paul Cline

19 ms

5.0 / 5.0
Evaluare globală
2 ore 27 min
Conținut total

Ce vei invata

How to deliver outstanding customer service that increases sales and customer loyalty
How to professionally handle difficult customers and resolve problems quickly
The key principles of Total Quality Management (TQM) and how to apply them
The most common customer-service mistakes and how to avoid them

Conținutul cursului

1 secțiuni • 15 cursuri • 02:27:30 lungime totală

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

Previzualizare gratuită
16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Plan de Studiu Săptămânal
Planifică-ți parcursul
IA generează un program personalizat pe baza disponibilității tale

Cerințe

No prior experience in customer service required

Basic English and communication skills are helpful

Willingness to practice empathy, active listening, and problem-solving

Desire to improve customer relationships and boost sales performance

Publicul țintă

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

Despre acest curs

Customer Service Will MAKE Or BREAK Your Business! You Have NO Idea How Much MONEY You Are LOSING Due To Bad Customer Service ... And HOW Much MONEY You Can GAIN By Providing Excellent Customer Service!

This Course is Perfect For Business Owners, Managers and Employees ... Get Your Team Trained and Cash in!


Just A Sample Of What You Will Discover:

STOP Losing Money Due to Poor or Average Customer Service! $$$

Make MORE Money from Each Customer! $$$

SAVE a Fortune in Advertising Dollars! $$$

Get MORE Referrals! $$$

Retain Existing Customers! $$$

Solve Problems FAST!

Learn How to Create an Outstanding Customer Service Experience

How to Handle Difficult Customers like a PRO!

Learn the 5 Tenets of TQM

Avoid the 10 Deadly Sins of Customer Service!

BOOST you CAREER With Great Customer Service

... and MUCH More!!!

 

SIGN UP NOW!

Oportunități de Carieră și Roluri Vizate

Dezvoltă competențe practice și califică-te pentru poziții căutate la nivel global

Curriculum Orientat spre Carieră
Roluri pentru care poți aplica

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Salariu Anual Estimat
$75,000 – $120,000 / yr
Cerere pe Piața Globală

Steady Enterprise & Corporate Demand

Competențe Cheie Dobândite
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Estimări bazate pe rapoartele globale de remunerare din tehnologie.
Cunoaște-ți instructorul
Paul Cline
5.0 Evaluare
8 Studenți
Vezi profilul complet
Paul Cline
Instructor principal
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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