Lucebra
Lucebra Aziende
Business e gestione/Comunicazione/Servizio clienti

Outstanding Customer Service - The Ultimate Guide!

Master the art of delivering world-class customer service, handle complaints like a pro and grow your business fast

Tutti i livelli • 15 Lezioni • Accesso a vita
Paul Cline

Istruttore Master verificato

Outstanding Customer Service - The Ultimate Guide!
RIMORCHIO
Incontra il tuo istruttore: Paul Cline

19 ms

5.0 / 5.0
Valutazione globale
2h 27m
Contenuto totale

Cosa imparerai

How to deliver outstanding customer service that increases sales and customer loyalty
How to professionally handle difficult customers and resolve problems quickly
The key principles of Total Quality Management (TQM) and how to apply them
The most common customer-service mistakes and how to avoid them

Contenuto del corso

1 sezioni • 15 lezioni • 02:27:30 lunghezza totale

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

Anteprima gratuita
16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Piano di Studio Settimanale
Pianifica il tuo percorso
L’IA genera un programma personalizzato in base alla tua disponibilità

Requisiti

No prior experience in customer service required

Basic English and communication skills are helpful

Willingness to practice empathy, active listening, and problem-solving

Desire to improve customer relationships and boost sales performance

Pubblico target

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

A proposito di questo corso

Customer Service Will MAKE Or BREAK Your Business! You Have NO Idea How Much MONEY You Are LOSING Due To Bad Customer Service ... And HOW Much MONEY You Can GAIN By Providing Excellent Customer Service!

This Course is Perfect For Business Owners, Managers and Employees ... Get Your Team Trained and Cash in!


Just A Sample Of What You Will Discover:

STOP Losing Money Due to Poor or Average Customer Service! $$$

Make MORE Money from Each Customer! $$$

SAVE a Fortune in Advertising Dollars! $$$

Get MORE Referrals! $$$

Retain Existing Customers! $$$

Solve Problems FAST!

Learn How to Create an Outstanding Customer Service Experience

How to Handle Difficult Customers like a PRO!

Learn the 5 Tenets of TQM

Avoid the 10 Deadly Sins of Customer Service!

BOOST you CAREER With Great Customer Service

... and MUCH More!!!

 

SIGN UP NOW!

Opportunità di Carriera e Ruoli Professionali

Sviluppa competenze pratiche spendibili nel lavoro e qualificati per ruoli di alto profilo

Curriculum Pronto per il Lavoro
Ruoli Professionali per cui Candidarti

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Stipendio Annuo Stimato
$75,000 – $120,000 / yr
Domanda nel Mercato Globale

Steady Enterprise & Corporate Demand

Competenze Chiave che Acquisirai
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Stime basate su parametri di assunzione globali nel settore tecnologico.
Incontra il tuo istruttore
Paul Cline
5.0 Valutazione
8 Studenti
Vedi Profilo Completo
Paul Cline
Istruttore principale
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

Anche gli studenti hanno comprato

Gli studenti che hanno visualizzato questo corso si sono iscritti anche a questi corsi con le migliori valutazioni

Aligning Sales and Marketing Teams - Breaking Down Barriers.
Più Venduto
Business e gestione | Vendite e marketing

Bridge the gap between sales and marketing teams with proven strategies, collaborative frameworks, and real-world tools to drive unified business growth.

5.0
2h
11 lezioni
Tutti
$10.99

$19.99

ISO 14001:2015 Lead Auditor: EMS Audit Step by Step
Business e gestione | Gestione ambientale

ISO 19011 Audit Planning, Evidence Gathering, Findings, Reporting & Certification | Clauses 4-10 Explained

5.0
4h
58 lezioni
Intermedio
$54.99

$69.99

Mastering Persuasion: Techniques, Ethics & Applications Course
Business e gestione | Comunicazione persuasiva

Master Persuasion: Ethical Influence, Effective Speaking, Storytelling, and Cross-Cultural Strategies for Success

5.0
5h 30m
99 lezioni
Tutti
$9.99

$29.99

Hidden Secrets Of Selling & Marketing – Part 1
Business e gestione | Salesforce

Discover proven sales & marketing secrets to master objections, psychology, and boost wealth & success.

5.0
2h 30m
4 lezioni
Principiante
$29.99

$64.99

A Comprehensive Guide for Your Product Launch
Business e gestione | Marketing del prodotto

Step-by-step guide to plan, market, and execute a successful product or service launch.

5.0
30m
9 lezioni
Tutti
$10.99

$24.99

Revenue Cycle Management (RCM): Healthcare Guide
Business e gestione | Gestione del ciclo dei ricavi (RCM)

Patient Registration, Insurance Verification, Medical Coding, Billing, Claims & Denial Management Step by Step

5.0
2h
23 lezioni
Intermedio
$19.99

Domande frequenti

Trova le risposte alle domande più comuni su questo corso.

SÌ! Dopo aver completato il 100% delle lezioni e dei compiti del corso, puoi scaricare immediatamente il tuo certificato di completamento digitale verificato direttamente dal tuo profilo Lucebra.

Scopri di più in Technology

Espandi il tuo percorso di apprendimento con certificati accreditati, eBook correlati e lezioni interattive dal vivo.