Lucebra
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商業與管理/團隊溝通協作/客戶服務

卓越客户服务 - 终极指南!

掌握提供世界级客户服务的艺术,像专业人士一样处理投诉并快速发展您的业务

所有級別 • 15 講座 • 終身訪問
Paul Cline

認證碩士導師

卓越客户服务 - 终极指南!
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認識您的導師:Paul Cline

19 ms

5.0 / 5.0
全球評級
1
活躍的學生
英语
99 種語言字幕
2小時 27分
總內容

你將學到什麼

如何提供卓越的客户服务以增加销售和客户忠诚度
如何专业地处理难缠客户并快速解决问题
全面质量管理(TQM)的关键原则及其应用
最常见的客户服务错误及如何避免它们

課程內容

1 部分 • 15 講座 • 02:27:30 總長度

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
每週學習計劃
規劃您的學習之旅
AI根據您的可用時間生成個人化時間表

要求

无需任何客户服务经验

基本英语和沟通技能有帮助

愿意练习同理心、积极倾听和解决问题

希望改善客户关系并提升销售业绩

目標受眾

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

關於本課程

客户服务将决定您的业务成败!您不知道因为糟糕的客户服务而损失了多少钱... 以及提供优秀客户服务可以赚取多少钱!

本课程非常适合企业主、经理和员工... 让您的团队接受培训并获利!


以下是您将发现的内容示例:

停止因糟糕或平庸的客户服务而损失金钱! $$$

从每位客户中赚取更多金钱! $$$

节省广告费用! $$$

获得更多推荐! $$$

保留现有客户! $$$

快速解决问题!

学习如何创造卓越的客户服务体验

如何像专业人士一样处理难缠客户!

学习全面质量管理的5大原则

避免客户服务的10大禁忌!

通过优秀的客户服务提升您的职业生涯

... 以及更多!!!

 

立即注册!

職業發展機會與目標職位

掌握前沿實務技能,勝任全球高薪核心職務

就業就緒型課程
可應徵的目標職位

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

預估年薪範圍
$75,000 – $120,000 / yr
全球產業需求

Steady Enterprise & Corporate Demand

掌握的核心關鍵技能
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* 估算數據基於全球科技產業薪酬指標與市場招聘報告。
認識您的講師
Paul Cline
5.0 評級
9 學生
看完整資料
Paul Cline
主要導師
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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