Lucebra
Lucebra Business
Business/Communication/Customer Service

Outstanding Customer Service - The Ultimate Guide!

掌握提供世界级客户服务的艺术,像专业人士一样处理投诉并快速发展您的业务

All Levels • 15 Lectures • Full Lifetime Access
Paul Cline

Verified Master Instructor

卓越客户服务 - 终极指南!
TRAILER
Meet your instructor: Paul Cline

19 ms

5.0 / 5.0
Global Rating
1
Active Students
English
99 Languages Subtitles
2h 27m
Total Content

What you will learn

如何提供卓越的客户服务以增加销售和客户忠诚度
如何专业地处理难缠客户并快速解决问题
全面质量管理(TQM)的关键原则及其应用
最常见的客户服务错误及如何避免它们

Course Content

1 sections • 15 lectures • 02:27:30 total length

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Weekly Study Plan
Plan Your Learning Journey
AI generates a personalized schedule based on your availability

Requirements

无需任何客户服务经验

基本英语和沟通技能有帮助

愿意练习同理心、积极倾听和解决问题

希望改善客户关系并提升销售业绩

Target Audience

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

About this course

客户服务将决定您的业务成败!您不知道因为糟糕的客户服务而损失了多少钱... 以及提供优秀客户服务可以赚取多少钱!

本课程非常适合企业主、经理和员工... 让您的团队接受培训并获利!


以下是您将发现的内容示例:

停止因糟糕或平庸的客户服务而损失金钱! $$$

从每位客户中赚取更多金钱! $$$

节省广告费用! $$$

获得更多推荐! $$$

保留现有客户! $$$

快速解决问题!

学习如何创造卓越的客户服务体验

如何像专业人士一样处理难缠客户!

学习全面质量管理的5大原则

避免客户服务的10大禁忌!

通过优秀的客户服务提升您的职业生涯

... 以及更多!!!

 

立即注册!

Career Opportunities & Job Roles

Build practical, job-ready skills and qualify for high-impact roles worldwide

Job-Ready Curriculum
Target Roles You Can Apply For

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand

Steady Enterprise & Corporate Demand

In-Demand Skills You Master
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Estimates based on global tech hiring benchmarks and industry compensation reports.
Meet your instructor
Paul Cline
5.0 Rating
9 Students
View Full Profile
Paul Cline
Main Instructor
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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Frequently Asked Questions

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Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.

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