Lucebra
Lucebra Business
Business/Communication/Customer Service

Outstanding Customer Service - The Ultimate Guide!

Trở thành chuyên gia trong việc cung cấp dịch vụ khách hàng đẳng cấp thế giới, xử lý khiếu nại như một chuyên gia và phát triển doanh nghiệp của bạn nhanh chóng

All Levels • 15 Lectures • Full Lifetime Access
Paul Cline

Verified Master Instructor

Dịch Vụ Khách Hàng Xuất Sắc - Hướng Dẫn Tối Cao!
TRAILER
Meet your instructor: Paul Cline

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1
Active Students
English
99 Languages Subtitles
2h 27m
Total Content

What you will learn

Cách cung cấp dịch vụ khách hàng xuất sắc để tăng doanh số và lòng trung thành của khách hàng
Cách xử lý chuyên nghiệp với khách hàng khó khăn và giải quyết vấn đề nhanh chóng
Các nguyên tắc cốt lõi của Quản Lý Chất Lượng Tổng Hợp (TQM) và cách áp dụng chúng
Các lỗi phổ biến nhất về dịch vụ khách hàng và cách tránh chúng

Course Content

1 sections • 15 lectures • 02:27:30 total length

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Weekly Study Plan
Plan Your Learning Journey
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Requirements

Không yêu cầu kinh nghiệm trước đó về dịch vụ khách hàng

Kỹ năng tiếng Anh và giao tiếp cơ bản là có ích

Sẵn sàng thực hành lòng trắc ẩn, lắng nghe chủ động và giải quyết vấn đề

Khát vọng cải thiện mối quan hệ với khách hàng và tăng hiệu suất bán hàng

Target Audience

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

About this course

Dịch Vụ Khách Hàng SẼ LÀM Hoặc ĐỘNG Doanh Nghiệp Của Bạn! Bạn Không Biết KHÔNG BẤT KỲ TIỀN BẠN ĐANG MẤT Do Dịch Vụ Khách Hàng Tệ... Và BAO NHIÊU TIỀN BẠN CÓ THỂ KIẾM Bằng Cung Cấp Dịch Vụ Khách Hàng Xuất Sắc!

Khóa Học Này Rất Hợp Cho Chủ Doanh Nghiệp, Quản Lý và Nhân Viên... Đào Tạo Nhóm Của Bạn và Kiếm Tiền!


Chỉ Là Một Mẫu Của Những Gì Bạn Sẽ Khám Phá:

NGỪNG MẤT Tiền Do Dịch Vụ Khách Hàng Tệ Hoặc Trung Bình! $$$

Kiếm Thêm Tiền Từ Mỗi Khách Hàng! $$$

TIẾT KIỆM Một Số Lượng Lớn Tiền Quảng Cáo! $$$

Nhận Thêm Lượng Giới Thiệu! $$$

Giữ Chân Khách Hàng Hiện Có! $$$

Giải Quyết Vấn Đề NHANH!

Học Cách Tạo Ra Trải Nghiệm Dịch Vụ Khách Hàng Xuất Sắc

Cách Xử Lý Khách Hàng Khó Khăn như Một Chuyên Gia!

Học 5 Nguyên Tắc Của Quản Lý Chất Lượng Tổng Hợp (TQM)

Tránh 10 Tội Lỗi Chết Chóc Của Dịch Vụ Khách Hàng!

TĂNG Cao SỨC Nghiệp Của Bạn Với Dịch Vụ Khách Hàng Xuất Sắc

... và NHIỀU HƠN Nữa!!!

 

ĐĂNG KÝ NGAY!

Career Opportunities & Job Roles

Build practical, job-ready skills and qualify for high-impact roles worldwide

Job-Ready Curriculum
Target Roles You Can Apply For

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand

Steady Enterprise & Corporate Demand

In-Demand Skills You Master
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Estimates based on global tech hiring benchmarks and industry compensation reports.
Meet your instructor
Paul Cline
5.0 Rating
9 Students
View Full Profile
Paul Cline
Main Instructor
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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Frequently Asked Questions

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Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.

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