Lucebra
Lucebra Business
Business/Communication/Customer Service

Outstanding Customer Service - The Ultimate Guide!

Dünya standartlarındaki müşteri hizmetlerini sunma sanatında ustalaşın, şikayetlerle profesyonelce başa çıkın ve işinizi hızla büyütün

All Levels • 15 Lectures • Full Lifetime Access
Paul Cline

Verified Master Instructor

Mükemmel Müşteri Hizmetleri - Nihai Kılavuz!
TRAILER
Meet your instructor: Paul Cline

19 ms

5.0 / 5.0
Global Rating
1
Active Students
English
99 Languages Subtitles
2h 27m
Total Content

What you will learn

Satış ve müşteri sadakatini artıran mükemmel müşteri hizmeti nasıl sunulur
Zorlu müşteriler nasıl profesyonelce yönetilir ve sorunlar nasıl hızılıkla çözülür
Toplam Kalite Yönetimi'nin (TQM) temel prensipleri ve bunların nasıl uygulanacağı
En yaygın müşteri hizmeti hataları ve bunlardan nasıl kaınılır

Course Content

1 sections • 15 lectures • 02:27:30 total length

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Weekly Study Plan
Plan Your Learning Journey
AI generates a personalized schedule based on your availability

Requirements

Mşteri hizmetlerinde önceden deneyim gerekmez

Temel Ingilizce ve iletişim becerileri yararlı olur

Empati, aktif dinleme ve problem çözme pratiği yapma isteği

Müşteri ilşikilerine üstün geliştirme ve satış performansını artırma arzusu

Target Audience

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

About this course

Müşteri Hizmetleri, Işinizi YAPACAK Ya Da KIRACAK! Kötü Müşteri Hizmetleri Nedeniyle Ne Kadar PARA KAYBETTIğiniz Konusunda HüKMÜ Yok... Ve Mükemmel Müşteri Hizmetleri Sunarak Ne Kadar PARA KAZANABILIRSINIZ!

Bu Kurs, Işletme Sahipleri, Yöneticiler ve İşçiler Için Mükemmel! Ekibinizi Eğitin ve Kazanća Katkıda Bulunun!


Keşfediğinizden Yalnızca Bir Örnek:

Kötü Ya Da Ortalama Müşteri Hizmetleri Nedeniyle Para Kaybını DURDURUN! $$$

Her Müşteriden DAHA FAZLA Para Kazanın! $$$

Reklam Harcamalarında Bir Servet TASARRUF Edin! $$$

DAHA FAZLA Tavsiye Alın! $$$

Mevcut Müşterileri Tutun! $$$

Sorunları HIZLA ÇÖZÜN!

Mükemmel Bir Müşteri Hizmeti Deneyimi Nasıl Yaratılır

Zorlu Müşterileri BıR PRO Gibi Nasıl Yönetilir!

TQM'nin 5 Temel Prensibiünnü Öğrenin

Müşteri Hizmetinin 10 Ölümcü Günahündan Kaının!

Mükemmel Müşteri Hizmetiyle KARIYIZI YÜKSELT!

... ve DAHA FAZLA!!!

 

HEMEN KATILIN!

Career Opportunities & Job Roles

Build practical, job-ready skills and qualify for high-impact roles worldwide

Job-Ready Curriculum
Target Roles You Can Apply For

AI Solutions Engineer

Data Science Consultant

Machine Learning Practitioner

AI Workflow & Automation Specialist

Estimated Annual Salary
$105,000 – $165,000 / yr
Global Industry Demand

Fastest Growing Worldwide (#1)

In-Demand Skills You Master
Model Fine-Tuning & Evaluation
Data Pipelines & Vector Analysis
Applied Generative AI Architecture
Predictive Analytics & Deployment
* Estimates based on global tech hiring benchmarks and industry compensation reports.
Meet your instructor
Paul Cline
5.0 Rating
9 Students
View Full Profile
Paul Cline
Main Instructor
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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Frequently Asked Questions

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Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.

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