Lucebra
Lucebra Business
Business/Communication/Customer Service

Outstanding Customer Service - The Ultimate Guide!

세계적인 수준의 고객 서비스를 마스터하고, 전문가처럼 불만을 처리하며, 빠르게 사업을 성장시키세요

All Levels • 15 Lectures • Full Lifetime Access
Paul Cline

Verified Master Instructor

뛰어난 고객 서비스 - 궁극의 가이드!
TRAILER
Meet your instructor: Paul Cline

19 ms

5.0 / 5.0
Global Rating
1
Active Students
English
99 Languages Subtitles
2h 27m
Total Content

What you will learn

판매와 고객 충성도를 높이는 뛰어난 고객 서비스를 제공하는 방법
어려운 고객을 전문적으로 처리하고 문제를 신속하게 해결하는 방법
전체 품질 관리(TQM)의 주요 원칙과 이를 적용하는 방법
가장 일반적인 고객 서비스 실수와 이를 피하는 방법

Course Content

1 sections • 15 lectures • 02:27:30 total length

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Weekly Study Plan
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Requirements

고객 서비스 경험이 없어도 됩니다

기본적인 영어 및 커뮤니케이션 기술이 도움이 됩니다

공감, 능동적 경청 및 문제 해결을 연습할 의지

고객 관계를 개선하고 판매 실적을 향상시키려는 열망

Target Audience

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

About this course

고객 서비스가 당신의 사업을 만들거나 깨뜨릴 것입니다! 당신은 얼마나 나쁜 고객 서비스로 인해 손실하는 돈의 양을 모르고 있습니다... 그리고 우수한 고객 서비스를 제공함으로써 얼마나 많은 돈을 얻을 수 있는지 알고 있습니까?

이 강좌는 사업주, 관리자 및 직원들에게 완벽합니다... 팀을 훈련시키고 수익을 창출하세요!


발견하게 될 내용의 일부:

불량하거나 평균적인 고객 서비스로 인한 돈 손실을 중단하세요! $$$

각 고객으로부터 더 많은 수익을 창출하세요! $$$

광고 비용을 절약하세요! $$$

더 많은 추천을 받으세요! $$$

기존 고객을 유지하세요! $$$

문제를 빠르게 해결하세요!

뛰어난 고객 서비스 경험을 만드는 방법

전문가처럼 어려운 고객을 처리하는 방법!

TQM의 5가지 원칙을 배우세요

고객 서비스의 10대 치명적인 죄를 피하세요!

훌륭한 고객 서비스로 경력을 향상시키세요

... 그리고 훨씬 더 많은 것들!!!

 

지금 등록하세요!

Career Opportunities & Job Roles

Build practical, job-ready skills and qualify for high-impact roles worldwide

Job-Ready Curriculum
Target Roles You Can Apply For

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand

Steady Enterprise & Corporate Demand

In-Demand Skills You Master
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Estimates based on global tech hiring benchmarks and industry compensation reports.
Meet your instructor
Paul Cline
5.0 Rating
9 Students
View Full Profile
Paul Cline
Main Instructor
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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Frequently Asked Questions

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Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.

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