Lucebra
Lucebra 企業版
商業與管理/團隊溝通協作/客戶服務

優れた顧客サービス - 究極のガイド!

世界クラスの顧客サービスを提供する技術を習得し、プロのように苦情に対処し、ビジネスを急速に成長させましょう

所有級別 • 15 講座 • 終身訪問
Paul Cline

認證碩士導師

優れた顧客サービス - 究極のガイド!
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認識您的導師:Paul Cline

19 ms

5.0 / 5.0
全球評級
1
活躍的學生
英语
99 種語言字幕
2小時 27分
總內容

你將學到什麼

売上と顧客ロイヤルティを高める優れた顧客サービスを提供する方法
難しい顧客を専門的に扱い、問題を迅速に解決する方法
総合的品質管理(TQM)の基本原則とそれらを適用する方法
最も一般的な顧客サービスの間違いとそれらを避ける方法

課程內容

1 部分 • 15 講座 • 02:27:30 總長度

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
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規劃您的學習之旅
AI根據您的可用時間生成個人化時間表

要求

顧客サービスの経験は不要
基本的な英語とコミュニケーションスキルは有用
共感、積極的な傾聴、問題解決の実践意欲
顧客関係を改善し、販売実績を向上させる意欲

目標受眾

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

關於本課程

顧客サービスはあなたのビジネスを成功させるか、破滅させるか!あなたはどのくらいの金額を悪い顧客サービスのために失っているのか分かっていません... そして、優れた顧客サービスを提供することでどれだけの金額を得られるか!

このコースはビジネスオーナー、マネージャー、従業員に最適です... チームを訓練して収益を上げましょう!


あなたが発見することのサンプル:

貧弱または平均的な顧客サービスによる損失をSTOP! $$$

各顧客からより多くの収益を上げる! $$$

広告費用を節約する! $$$

より多くの紹介を獲得する! $$$

既存の顧客を維持する! $$$

問題を迅速に解決する!

優れた顧客サービス体験を作り出す方法を学ぶ

難しい顧客をプロのように扱う方法!

TQMの5つの基本原則を学ぶ

顧客サービスの10の致命的な罪を避ける!

優れた顧客サービスでキャリアを向上させる

... そしてもっともっと!!!

 

今すぐ登録!

職業發展機會與目標職位

掌握前沿實務技能,勝任全球高薪核心職務

就業就緒型課程
可應徵的目標職位

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

預估年薪範圍
$75,000 – $120,000 / yr
全球產業需求

Steady Enterprise & Corporate Demand

掌握的核心關鍵技能
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* 估算數據基於全球科技產業薪酬指標與市場招聘報告。
認識您的講師
Paul Cline
5.0 評級
9 學生
看完整資料
Paul Cline
主要導師
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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