Lucebra
Lucebra Business
Business/Communication/Customer Service

Outstanding Customer Service - The Ultimate Guide!

سلطه در هنر ارائه خدمات مشتری درجه یک جهان، کنترل شکایات حرفه‌ای و رشد سریع کسب و کار خود

All Levels • 15 Lectures • Full Lifetime Access
Paul Cline

Verified Master Instructor

خدمات مشتری فوق‌العاده - راهنمای نهایی!
TRAILER
Meet your instructor: Paul Cline

19 ms

5.0 / 5.0
Global Rating
1
Active Students
English
99 Languages Subtitles
2h 27m
Total Content

What you will learn

چگونه خدمات مشتری فوق‌العاده ارائه دهید که فروش و وفاداری‌ مشتری را افزایش می‌دهد
چگونه به طور حرفه‌ای با مشتریان دشوار برخورد کنید و مشکلات را به سرعت حل کنید
اصول کلیدی مدیریت کیفیت کل (TQM) و چگونگی اعمال آنها
شایع‌ترین اشتباهات خدمات مشتری و چگونه از آنها جلوگیری کنید

Course Content

1 sections • 15 lectures • 02:27:30 total length

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Weekly Study Plan
Plan Your Learning Journey
AI generates a personalized schedule based on your availability

Requirements

تجربه قبلی در خدمات مشتری لازم نیست
مهارت‌های اصلی انگلیسی و ارتباطی مفید است
آمادگی برای تمرین همدلی، گوش دادن فعال و حل مسئله
تمایل به بهبود روابط مشتری و افزایش عملکرد فروش

Target Audience

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

About this course

خدمات مشتری خواهد کرد که کسب و کار شما را بسازد یا شکست دهد! شما هیچ فکری نمی‌کنید که چقدر پول به دلیل خدمات مشتری نامناسب از دست داده‌اید... و چقدر پول می‌توانید با ارائه خدمات مشتری عالی بدست آورید!

این دوره برای صاحبان کسب و کار، مدیرها و کارکنان کامل است... تیم خود را آموزش ببینید و پول در دریافت کنید!


فقط نمونه ای از آنچه که کشف خواهید کرد:

STOP از دست دادن پول به دلیل خدمات مشتری ضعیف یا متوسط! $$$

از هر مشتری بیشتر درآمد کسب کنید! $$$

یک ثروت در دلار تبلیغاتی صرفه جویی کنید! $$$

بیشتر ارجاع‌ها را دریافت کنید! $$$

مشتریان موجود را حفظ کنید! $$$

حل سریع مشکلات!

یادگیری چگونگی ایجاد یک تجربه خدمات مشتری فوق‌العاده

چگونه با مشتریان دشوار مانند یک حرفه‌ای برخورد کنید!

یادگیری 5 اصل TQM

<

از 10 گناه مرگبار خدمات مشتری جلوگیری کنید!

BOOST شغل شما با خدمات مشتری عالی

... و بسیار بیشتر!!!

 

حالا ثبت نام کنید!

Career Opportunities & Job Roles

Build practical, job-ready skills and qualify for high-impact roles worldwide

Job-Ready Curriculum
Target Roles You Can Apply For

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand

Steady Enterprise & Corporate Demand

In-Demand Skills You Master
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Estimates based on global tech hiring benchmarks and industry compensation reports.
Meet your instructor
Paul Cline
5.0 Rating
9 Students
View Full Profile
Paul Cline
Main Instructor
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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Frequently Asked Questions

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Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.

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