Lucebra
Lucebra Besigheid
Besigheid en Bestuur/Kommunikasie/Kliëntediens

Servicio al Cliente Sobresaliente - ¡La Guía Definitiva!

Domína el arte de ofrecer un servicio al cliente de clase mundial, maneja las quejas como un profesional y haz crecer tu negocio rápidamente

Alle Vlakke • 15 Lesings • Lewenslange Toegang
Paul Cline

Geverifieerde Meester Instrukteur

Servicio al Cliente Sobresaliente - ¡La Guía Definitiva!
SLEEPWA
Ontmoet jou instrukteur: Paul Cline

19 ms

5.0 / 5.0
Globale gradering
1
Aktiewe studente
Engels
99 Tale Onderskrifte
2 uur 27 min
Totale inhoud

Wat jy sal leer

Cómo ofrecer un servicio al cliente sobresaliente que aumenta las ventas y la lealtad del cliente
Cómo manejar profesionalmente a clientes difíciles y resolver problemas rápidamente
Los principios clave de la Gestión de Calidad Total (TQM) y cómo aplicarlos
Los errores más comunes de servicio al cliente y cómo evitarlos

Kursusinhoud

1 afdelings • 15 lesings • 02:27:30 totale lengte

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Weeklikse Studieplan
Beplan jou leerreis
KI skep n persoonlike skedule gebaseer op jou beskikbaarheid

Vereistes

No se requiere experiencia previa en servicio al cliente

Habilidades básicas de inglés y comunicación son útiles

Disponibilidad para practicar empatía, escucha activa y resolución de problemas

Deseo de mejorar las relaciones con los clientes y aumentar el rendimiento de ventas

Teikengehoor

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

Oor hierdie kursus

¡El Servicio al Cliente HARÁ o ROMPERÁ Tu Negocio! No Tienes IDEA De Cuánto DINERO Estás PÉRDIENDO Debido a un Mal Servicio al Cliente ... Y Cuánto DINERO Puedes GANAR Al Proporcionar un Excelente Servicio al Cliente!

Este Curso es Perfecto Para Propietarios de Negocios, Gerentes y Empleados... ¡Entrena a Tu Equipo y Gana Dinero!


Solo Una Muestra De Lo Que Descubrirás:

DEJA de Perder Dinero Debido a un Servicio al Cliente Malo o Promedio! $$$

Gana MÁS Dinero de Cada Cliente! $$$

AHORRA una Fortuna en Dólares de Publicidad! $$$

Obtén MÁS Referencias! $$$

Retiene a los Clientes Existentes! $$$

Resuelve Problemas RÁPIDAMENTE!

Aprende Cómo Crear una Experiencia de Servicio al Cliente Sobresaliente

Cómo Manejar Clientes Difíciles como un PRO!

Aprende los 5 Principios del TQM

Evita los 10 Pecados Mortales del Servicio al Cliente!

IMPULSA tu CARRERA Con un Gran Servicio al Cliente

... ¡y MUCHO Más!!!

 

¡INSCRÍBETE AHORA!

Loopbaangeleenthede & Teikenposte

Bou praktiese, werksgereed vaardighede en kwalifiseer vir gesogte poste wêreldwyd

Werkgereed Kurrikulum
Poste waarvoor jy kan aansoek doen

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Beraamde Jaarlikse Salaris
$75,000 – $120,000 / yr
Wêreldwye Bedryfsvraag

Steady Enterprise & Corporate Demand

Sleutelvaardighede wat jy Bemeester
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Skatting gebaseer op globale tegnologie-werwingsmaatstawwe en salarisverslae.
Ontmoet jou instrukteur
Paul Cline
5.0 Gradering
9 Studente
Bekyk volle profiel
Paul Cline
Hoofinstrukteur
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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