Lucebra
Lucebra Business
Business/Communication/Customer Service

Outstanding Customer Service - The Ultimate Guide!

Meistern Sie die Kunst der Bereitstellung erstklassigen Kundenservices, behandeln Sie Beschwerden wie ein Profi und lassen Sie Ihr Geschäft schnell wachsen

All Levels • 15 Lectures • Full Lifetime Access
Paul Cline

Verified Master Instructor

Herausragender Kundenservice - Der ultimative Leitfaden!
TRAILER
Meet your instructor: Paul Cline

19 ms

5.0 / 5.0
Global Rating
1
Active Students
English
99 Languages Subtitles
2h 27m
Total Content

What you will learn

Wie man herausragenden Kundenservice liefert, der Verkäufe und Kundenloyalität steigert
Wie man schwierige Kunden professionell behandelt und Probleme schnell löst
Die Schlüsselprinzipien des Total Quality Management (TQM) und wie man sie anwendet
Die häufigsten Fehler im Kundenservice und wie man sie vermeidet

Course Content

1 sections • 15 lectures • 02:27:30 total length

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Weekly Study Plan
Plan Your Learning Journey
AI generates a personalized schedule based on your availability

Requirements

Keine vorherige Erfahrung im Kundenservice erforderlich

Grundlegende Englisch- und Kommunikationsfähigkeiten sind hilfreich

Bereitschaft, Empathie, aktives Zuhören und Problemlösung zu üben

Der Wunsch, Kundenbeziehungen zu verbessern und die Verkaufsleistung zu steigern

Target Audience

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

About this course

Kundenservice wird Ihr Unternehmen MACHEN oder BRECHEN! Sie haben KEINE Ahnung, wie viel GELD Sie aufgrund von schlechtem Kundenservice VERLIEREN... Und wie viel GELD Sie durch exzellenten Kundenservice GEWINNEN können!

Dieser Kurs ist perfekt für Geschäftsinhaber, Manager und Mitarbeiter... Holen Sie Ihr Team ins Boot und profitieren Sie!


Nur ein Ausschnitt aus dem, was Sie entdecken werden:

HÖREN SIE AUF, GELD DURCH SCHLECHEN ODER DURSCHNITTLICHEN KUNDENSERVICE ZU VERLIEREN! $$$

MEHR GELD MIT JEDEM KUNDEN VERDIENEN! $$$

EIN FORTUN AN WERBUNGSGELDERN SPAREN! $$$

MEHR EMPFEHLUNGEN ERHALTEN! $$$

Bestehende Kunden BEHALTEN! $$$

Probleme SCHNELL LÖSEN!

Lernen, wie man ein herausragendes Kundendiensterlebnis schafft

Wie man schwierige Kunden wie ein PROFI behandelt!

Die 5 Grundsätze des TQM lernen

Die 10 tödlichen Sünden des Kundenservice vermeiden!

IHR BERUF MIT GROSSARTIGEM KUNDENSERVICE BOOSTEN

... und VIEL MEHR!!!

 

JETZT ANMELDEN!

Career Opportunities & Job Roles

Build practical, job-ready skills and qualify for high-impact roles worldwide

Job-Ready Curriculum
Target Roles You Can Apply For

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand

Steady Enterprise & Corporate Demand

In-Demand Skills You Master
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Estimates based on global tech hiring benchmarks and industry compensation reports.
Meet your instructor
Paul Cline
5.0 Rating
9 Students
View Full Profile
Paul Cline
Main Instructor
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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Frequently Asked Questions

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Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.

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