Identify root causes of churn, craft personalized re-engagement plans, and demonstrate long-term value to transform lost customers into loyal partners.
Menang Kembali Pelanggan yang Hilang: Panduan Re-Engagement
Analisis Pengurangan Pelanggan, Komunikasi Personal, Resolusi Masalah, & Strategi Loyalitas Jangka Panjang
Barcha darajalar • 8 Ma'ruzalar • Umrbod kirish
Tasdiqlangan usta o'qituvchi
TREYLER
O'qituvchi bilan tanishing: Dr. Amar Massoud
19 ms
5.0 / 5.0
Global reyting1
Faol talabalarIngliz (Amerika)
99 ta til subtitrlari53 daq
Jami tarkibSiz nimani o'rganasiz
Mengidentifikasi alasan pelanggan pergi dan menganalisis pola penurunan.
Mengembangkan komunikasi yang disesuaikan untuk membangun kembali kepercayaan dan kredibilitas.
Mengembangkan strategi re-engagement yang dipersonalisasi berdasarkan kebutuhan pelanggan.
Menerapkan strategi loyalitas jangka panjang untuk mempertahankan pelanggan yang terhubung kembali.
Kurs mazmuni
8 bo'limlar • 8 ma'ruzalar • 00:53:31 umumiy uzunligiUnderstanding Customer Churn
08:31
Explore why customers churn, from dissatisfaction and unmet expectations to poor support and pricing, learn to analyze churn patterns, quantify losses, and develop proactive recovery strategies.
Preparing for Re-Engagement
09:58
Research past interactions to uncover root causes and triggers, then tailor a personalized winback strategy using timing and channels.
Haftalik Oquv Rejasi
Oquv sayohatingizni rejalashtiring
SI vaqtingizga mos shaxsiy jadval yaratadi5 soat/hafta
Talablar
Tidak diperlukan pengalaman sebelumnya—kursus ini dirancang untuk profesional di semua tingkat.
Pemahaman dasar tentang hubungan pelanggan sangat membantu tetapi tidak diperlukan.
Akses ke data interaksi pelanggan (CRM, laporan umpan balik) disarankan.
Kebersediaan untuk menerapkan konsep dalam skenario pelanggan dunia nyata.
Maqsadli auditoriya
Sales professionals looking to improve customer retention.
Customer success managers focused on re-engagement strategies.
Account managers responsible for maintaining long-term client relationships.
Business owners and entrepreneurs aiming to win back lost customers.
Ushbu kurs haqida
Kehilangan pelanggan bisa terasa seperti kemunduran, tetapi juga merupakan kesempatan untuk belajar, meningkatkan, dan terhubung kembali. Menang Kembali Pelanggan yang Hilang adalah kursus komprehensif yang dirancang untuk membantu profesional penjualan, manajer keberhasilan pelanggan, dan pemilik bisnis mengembangkan strategi aksi untuk menghubungkan kembali pelanggan yang hilang dan membangun hubungan yang lebih kuat dan tahan lama.
Kursus ini mengambil pendekatan langkah demi langkah untuk memahami mengapa pelanggan pergi, mengidentifikasi peluang re-engagement, dan membuat strategi win-back yang efektif. Anda akan belajar cara menganalisis pola penurunan pelanggan, mengpersonalisasi komunikasi, dan mengatasi titik sakit dengan solusi yang disesuaikan. Baik Anda ingin membangun kembali kepercayaan dengan klien sebelumnya atau mencegah kehilangan pelanggan di masa depan, kursus ini menyediakan alat dan teknik yang diperlukan untuk mengubah pelanggan yang hilang menjadi mitra jangka panjang.
Karyera imkoniyatlari va maqsadli kasblar
Amaliy va ishga tayyor ko'nikmalarni egallab, xalqaro miqyosdagi nufuzli lavozimlarga ariza topshiring
Ishga tayyor o'quv dasturi
Ariza topshirishingiz mumkin bo'lgan lavozimlar
Operations & Business Analyst
Quality Management Auditor (ISO)
Project Operations Lead
Corporate Process Strategist
Taxminiy yillik maosh
$75,000 – $120,000 / yr
Global bozor talabi
Steady Enterprise & Corporate Demand
Siz egallaydigan asosiy ko'nikmalar* Baholar global texnologiya bozori va maosh hisobotlariga asoslangan.
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
O'qituvchingiz bilan tanishing
Dr. Amar Massoud
Bosh murabbiy
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
Talabalar ham sotib olishdi
Ushbu kursni ko'rgan o'quvchilar ham ushbu eng yuqori baholangan kurslarga yozilishdi
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Tez-tez so'raladigan savollar
Ushbu kurs bo'yicha eng keng tarqalgan savollarga javob toping.
Ha! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.
Technology bo'yicha ko'proq bilib oling
Akkreditatsiyadan o'tgan sertifikatlar, elektron kitoblar va jonli darslar bilan bilimlaringizni oshiring.