Identify root causes of churn, craft personalized re-engagement plans, and demonstrate long-term value to transform lost customers into loyal partners.
Winning Back a Lost Customer: Re-Engagement Guide
Analisis Pengurangan Pelanggan, Komunikasi Personal, Resolusi Masalah, & Strategi Loyalitas Jangka Panjang
All Levels • 8 Lectures • Full Lifetime Access
Verified Master Instructor
TRAILER
Meet your instructor: Dr. Amar Massoud
19 ms
5.0 / 5.0
Global Rating1
Active StudentsEnglish (US)
99 Languages Subtitles53m
Total ContentWhat you will learn
Mengidentifikasi alasan pelanggan pergi dan menganalisis pola penurunan.
Mengembangkan komunikasi yang disesuaikan untuk membangun kembali kepercayaan dan kredibilitas.
Mengembangkan strategi re-engagement yang dipersonalisasi berdasarkan kebutuhan pelanggan.
Menerapkan strategi loyalitas jangka panjang untuk mempertahankan pelanggan yang terhubung kembali.
Course Content
8 sections • 8 lectures • 00:53:31 total lengthUnderstanding Customer Churn
08:31
Explore why customers churn, from dissatisfaction and unmet expectations to poor support and pricing, learn to analyze churn patterns, quantify losses, and develop proactive recovery strategies.
Preparing for Re-Engagement
09:58
Research past interactions to uncover root causes and triggers, then tailor a personalized winback strategy using timing and channels.
Weekly Study Plan
Plan Your Learning Journey
AI generates a personalized schedule based on your availability5 hrs/week
Requirements
Tidak diperlukan pengalaman sebelumnya—kursus ini dirancang untuk profesional di semua tingkat.
Pemahaman dasar tentang hubungan pelanggan sangat membantu tetapi tidak diperlukan.
Akses ke data interaksi pelanggan (CRM, laporan umpan balik) disarankan.
Kebersediaan untuk menerapkan konsep dalam skenario pelanggan dunia nyata.
Target Audience
Sales professionals looking to improve customer retention.
Customer success managers focused on re-engagement strategies.
Account managers responsible for maintaining long-term client relationships.
Business owners and entrepreneurs aiming to win back lost customers.
About this course
Kehilangan pelanggan bisa terasa seperti kemunduran, tetapi juga merupakan kesempatan untuk belajar, meningkatkan, dan terhubung kembali. Menang Kembali Pelanggan yang Hilang adalah kursus komprehensif yang dirancang untuk membantu profesional penjualan, manajer keberhasilan pelanggan, dan pemilik bisnis mengembangkan strategi aksi untuk menghubungkan kembali pelanggan yang hilang dan membangun hubungan yang lebih kuat dan tahan lama.
Kursus ini mengambil pendekatan langkah demi langkah untuk memahami mengapa pelanggan pergi, mengidentifikasi peluang re-engagement, dan membuat strategi win-back yang efektif. Anda akan belajar cara menganalisis pola penurunan pelanggan, mengpersonalisasi komunikasi, dan mengatasi titik sakit dengan solusi yang disesuaikan. Baik Anda ingin membangun kembali kepercayaan dengan klien sebelumnya atau mencegah kehilangan pelanggan di masa depan, kursus ini menyediakan alat dan teknik yang diperlukan untuk mengubah pelanggan yang hilang menjadi mitra jangka panjang.
Career Opportunities & Job Roles
Build practical, job-ready skills and qualify for high-impact roles worldwide
Job-Ready Curriculum
Target Roles You Can Apply For
Operations & Business Analyst
Quality Management Auditor (ISO)
Project Operations Lead
Corporate Process Strategist
Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand
Steady Enterprise & Corporate Demand
In-Demand Skills You Master* Estimates based on global tech hiring benchmarks and industry compensation reports.
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
Meet your instructor
Dr. Amar Massoud
Main Instructor
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
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Frequently Asked Questions
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Yes! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.
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