Postmortems promote structured reflection after projects, gathering stakeholders to review goals, execution, and results, and identify data-driven insights for continuous learning. They foster accountability and an open culture of improvement.
Conducting Post-Mortems for Business
Tuntaskan Analisis Penyebab Utama, Fasilitasi Tanpa Menyalahkan, Laporan Pelajaran yang Didapat, dan Budaya Perbaikan Berkelanjutan
All Levels • 16 Lectures • Full Lifetime Access
Verified Master Instructor
TRAILER
Meet your instructor: Dr. Amar Massoud
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Total ContentWhat you will learn
Merencanakan dan menetapkan ruang lingkup investigasi post-mortem dengan menentukan batas yang jelas, mengidentifikasi pemangku kepentingan, dan merancang strategi pengumpulan data
Melakukan analisis penyebab utama menggunakan 5 Mengapa dan diagram Tulang Ikan untuk membedakan gejala permukaan dari penyebab sistemik
Membangun budaya perbaikan berkelanjutan dan keamanan psikologis yang mengubah cara tim belajar dari kegagalan
Mefasilitasi rapat post-mortem tanpa menyalahkan yang mengelola konflik, mempertahankan keamanan psikologis, dan menghasilkan wawasan yang dapat ditindak
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8 sections • 16 lectures • 01:13:09 total lengthDefining the Scope of a Post-Mortem
05:24
Define the scope of a postmortem by setting clear objectives and boundaries, engaging stakeholders, and collecting data to produce actionable insights for delays, payment gateway issues, and teamwork.
Involving Relevant Stakeholders
03:59
Engage diverse stakeholders to enrich postmortems with actionable insights, ownership, and trust. Prepare with a clear agenda and inclusive discussion across design, development, marketing, QA, and management.
Collecting and Organizing Data
05:54
Collect and organize data from project documentation, stakeholder feedback, and quantitative metrics to drive a structured postmortem that yields actionable improvements across design, development, and communication.
Structuring the Post-Mortem Meeting
05:49
Structure the postmortem with a balanced agenda, review project outcomes, highlight achievements and difficulties, foster a collaborative, inclusive tone, and brainstorm actionable, measurable improvements for future projects.
Stakeholder Engagement Strategies
03:48
Identify key stakeholders from all departments, share objectives and agenda in advance, promote equal participation, practice active listening, and use anonymized feedback to foster constructive, solution-focused post-mortems.
Addressing Challenges in Stakeholder Dynamics
02:02
Addressing stakeholder dynamics strengthens postmortems by aligning goals and bridging communication gaps between design and development; establish clear channels and structured speaking for empathy and actionable feedback.
Weekly Study Plan
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Requirements
Pemahaman dasar konsep manajemen proyek.
Pengalaman bekerja dalam lingkungan tim atau lingkungan organisasi.
Tidak diperlukan pengalaman sebelumnya dalam fasilitasi post-mortem.
Minat dalam analisis penyebab utama dan perbaikan berkelanjutan.
Target Audience
Project managers responsible for reviewing completed or unsuccessful projects.
Team leaders facilitating structured reflection and improvement meetings.
Engineering managers reviewing incidents, releases, or system failures.
Quality assurance professionals investigating recurring problems.
About this course
Kursus ini menggunakan kecerdasan buatan.
Setiap kegagalan proyek menyimpan pelajaran berharga, tetapi sebagian besar organisasi tidak menangkapnya. Post-mortem adalah jembatan antara kegagalan dan perbaikan, namun banyak tim menghindarinya atau melakukannya dengan buruk sehingga menciptakan lebih banyak penyalahan daripada pembelajaran. Kursus ini mengajarkan Anda cara melakukan post-mortem yang benar-benar berhasil.
Anda akan mengikuti studi kasus realistis dari ShopSmart, sebuah perusahaan e-commerce yang peluncuran situs webnya gagal karena keterlambatan desain, kegagalan integrasi gateway pembayaran, dan keputusan komunikasi. Melalui skenario ini, Anda akan belajar setiap tahap proses post-mortem mulai dari perencanaan dan penetapan ruang lingkup hingga fasilitasi, analisis penyebab utama, dokumentasi, dan membangun budaya perbaikan berkelanjutan.
Di Bagian 1, Anda akan belajar mengapa post-mortem penting dan bagaimana perbedaannya dengan sesi menyalahkan. Bagian 2 membahas cara merencanakan dan menetapkan ruang lingkup investigasi, mengidentifikasi pemangku kepentingan yang tepat, dan menciptakan keamanan psikologis sebelum pertemuan dimulai. Bagian 3 mengajarkan cara mefasilitasi percakapan sulit, mengelola konflik antara tim, dan menjaga diskusi terfokus pada sistem daripada individu. Bagian 4 menjelajahi teknik analisis penyebab utama termasuk metode 5 Mengapa dan diagram Tulang Ikan, menunjukkan kepada Anda cara membedakan gejala permukaan dari penyebab sistemik. Bagian 5 membahas cara menulis laporan pelajaran yang didapat secara profesional dan mengkomunikasikan temuan secara diplomatis kepada berbagai audiens termasuk eksekutif, anggota tim, dan tim proyek di masa depan. Bagian 6 menangani bagian tersulit dari post-mortem: membangun budaya di mana kegagalan diperlakukan sebagai kesempatan belajar daripada risiko karir. Akhirnya, Bagian 7 mengevaluasi praktik post-mortem Anda terhadap kerangka kerja industri termasuk After Action Reviews, Agile Retrospectives, dan standar Analisis Penyebab Utama formal.
Kursus ini mencakup tugas praktis, latihan peran, dan kuis yang dirancang untuk memperkuat keterampilan praktis. Pada akhirnya, Anda akan mampu merencanakan, mefasilitasi, menganalisis, mendokumentasikan, dan menginstitusionalkan praktik post-mortem yang mengubah cara organisasi Anda belajar dari kegagalan.
Career Opportunities & Job Roles
Build practical, job-ready skills and qualify for high-impact roles worldwide
Job-Ready Curriculum
Target Roles You Can Apply For
Operations & Business Analyst
Quality Management Auditor (ISO)
Project Operations Lead
Corporate Process Strategist
Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand
Steady Enterprise & Corporate Demand
In-Demand Skills You Master* Estimates based on global tech hiring benchmarks and industry compensation reports.
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
Meet your instructor
Dr. Amar Massoud
Main Instructor
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
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