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Mastering Workplace Conflict: Styles, Solutions & Leadership Skills (دورة)

Master Workplace Conflict Management with Communication Skills Conflict Styles and Emotional Intelligence for Leadership Success

جميع المستويات • 100 محاضرات • الوصول مدى الحياة
Peter Alkema

تم التحقق من المعلم الرئيسي

Mastering Workplace Conflict: Styles, Solutions & Leadership Skills
جَرَّار
تعرف على مدربك: Peter Alkema

19 ms

5.0 / 5.0
التقييم العالمي
4 س 10 د
المحتوى الإجمالي

متطلبات

Recall common myths about workplace conflict when discussing team disagreements. 
Explain the difference between task-based and relationship-based conflict in group meetings. 
Recognize early signs of escalating conflict during project collaboration. 
Compare major conflict management styles when reviewing real office scenarios. 

محتوى الدورة

20 الأقسام • 100 محاضرات • 04:10:43 الطول الإجمالي

Active Listening Techniques for Understanding Multiple Points of View

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تحميل

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Nonverbal Communication and Its Influence on Workplace Disputes

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تحميل

Active Listening Techniques for Understanding Multiple Points of View

02:39

Active listening fosters respect and understanding during workplace conflicts by encouraging attentiveness, empathy, and open communication. By employing techniques such as paraphrasing, asking open-ended questions, and reflecting emotions, parties are better equipped to resolve disagreements constructively.

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The Role of Appreciative Inquiry and Open-Ended Questioning

02:35

Appreciative Inquiry and open-ended questioning transform conflict into opportunities for growth by focusing on strengths and encouraging deeper, more respectful dialogue. This approach builds trust, reduces defensiveness, and fosters creative, collaborative solutions in the workplace.

The Role of Appreciative Inquiry and Open-Ended Questioning

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تحميل

Checking for Understanding: Paraphrasing and Summarizing Techniques

02:22

Effectively managing conflict involves checking for understanding through paraphrasing and summarizing, ensuring everyone feels heard and valued. These techniques promote clarity, reduce misunderstandings, and foster a respectful, collaborative environment.

Nonverbal Communication and Its Influence on Workplace Disputes

03:05

Nonverbal communication plays a crucial role in workplace disputes by shaping how messages are interpreted, often influencing whether conflicts escalate or de-escalate. Being aware of both your own and others’ nonverbal cues helps build trust, prevent misunderstandings, and foster a more constructive resolution process.

Checking for Understanding: Paraphrasing and Summarizing Techniques

PDF
تحميل

Building Trust through Transparent and Respectful Communication

02:27

Transparent and respectful communication is essential for building trust in the workplace, as it encourages openness, reduces misunderstandings, and fosters inclusion. By consistently sharing relevant information honestly and listening to others with empathy, teams create an environment where collaboration thrives and conflicts can be addressed constructively.

Building Trust through Transparent and Respectful Communication

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تحميل

Task-Based Conflict versus Relationship-Based Conflict Explained

02:26

Task-based conflict arises from disagreements about work-related issues such as goals or processes, while relationship-based conflict stems from personal issues like mistrust or communication styles. Recognizing the difference helps teams address disputes more effectively and maintain a healthier work environment.

Task-Based Conflict versus Relationship-Based Conflict Explained

PDF
تحميل

Role Conflicts and Ambiguity in Team and Individual Contexts

02:33

Role conflicts and ambiguity in the workplace often arise from unclear responsibilities, leading to confusion, stress, and reduced team morale. Clear communication, defined roles, and regular check-ins by managers are crucial for minimizing misunderstandings and fostering effective collaboration.

Role Conflicts and Ambiguity in Team and Individual Contexts

PDF
تحميل

Resource Scarcity as a Trigger for Team and Departmental Conflict

02:18

Resource scarcity often triggers conflict within teams and departments by fostering competition and mistrust over limited assets. Clear communication, transparency, and collaborative problem-solving by leaders and team members can transform these challenges into opportunities for stronger teamwork.

Resource Scarcity as a Trigger for Team and Departmental Conflict

PDF
تحميل

Values, Beliefs, and Cultural Differences Causing Disagreements

02:35

Conflicts in the workplace often arise from differences in values, beliefs, and cultural backgrounds, which can affect communication and decision-making. Recognizing, understanding, and appreciating these differences helps teams resolve disagreements constructively and fosters a more inclusive organizational culture.

Values, Beliefs, and Cultural Differences Causing Disagreements

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تحميل

Organizational Structure and Systemic Sources of Workplace Conflict

02:54

Organizational structure significantly influences how conflicts arise and develop in the workplace by impacting communication, decision-making, and power dynamics. Understanding these systemic sources of conflict enables leaders to address underlying issues and foster a more constructive and collaborative work environment.

Organizational Structure and Systemic Sources of Workplace Conflict

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تحميل

Understanding the Nature of Workplace Conflict

03:15

Workplace conflict is a natural part of organizational life, offering both challenges and opportunities for growth when managed constructively. Recognizing the difference between constructive and destructive conflict allows individuals and organizations to foster innovation, effective solutions, and improved teamwork.

Understanding the Nature of Workplace Conflict

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تحميل

Why Conflict is an Everyday Occurrence at Work

02:00

Conflict is a natural part of workplace life, arising from differences in perspectives, backgrounds, pressures, and communication styles. Recognizing conflict as routine allows teams to address issues openly and use disagreements as opportunities to improve collaboration and strengthen relationships.

Why Conflict is an Everyday Occurrence at Work

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تحميل

Common Myths and Misconceptions about Workplace Disagreements

02:07

This lesson dispels common myths about workplace conflict, highlighting that disagreements can be healthy and productive when managed constructively. It emphasizes the importance of open communication, shared responsibility, and seeking collaborative solutions rather than avoidance or compromise alone.

Common Myths and Misconceptions about Workplace Disagreements

PDF
تحميل

Normalizing Conflict as a Vehicle for Progress and Growth

02:00

Conflict in the workplace, when approached openly and constructively, can drive innovation, strengthen relationships, and lead to better decision-making. Viewing conflict as an opportunity for growth empowers teams to address challenges proactively and continuously improve together.

Normalizing Conflict as a Vehicle for Progress and Growth

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تحميل

Overview of the Constructive Conflict Management Approach

02:00

The constructive conflict management approach views conflict as a potential source of growth and encourages direct, respectful communication focused on underlying interests rather than entrenched positions. By prioritizing collaboration, emotional awareness, and clear dialogue, this approach helps teams transform disagreements into opportunities for stronger relationships and improved outcomes.

Overview of the Constructive Conflict Management Approach

PDF
تحميل
خطة الدراسة الأسبوعية
خطط رحلة تعلمك
الذكاء الاصطناعي ينشئ جدولاً مخصصاً بناءً على وقتك

الجمهور المستهدف

There are no requirements or pre-requisites for this course, but the items listed below are a guide to useful background knowledge which will increase the value and benefits of this course

Basic understanding of workplace or organizational environments (through work experience, internships, or observation)

Willingness to engage in self-reflection and constructive group discussions

Access to a computer or mobile device with internet connectivity for participation in online course materials and activities

لم يتم العثور على الدورة

New or aspiring managers seeking practical tools and strategies for handling workplace conflict confidently.

Human resources professionals aiming to strengthen organizational conflict management practices.

Team leaders and project coordinators in multicultural or cross-functional environments.

Employees experiencing frequent or recurring disputes in remote, hybrid, or in-person teams.

حول هذه الدورة

Workplace conflict is inevitable; but when managed constructively, it becomes a catalyst for innovation, stronger relationships, and better performance. This comprehensive course equips professionals with the knowledge, tools, and leadership skills needed to transform conflict from a source of tension into an opportunity for growth.


Designed for managers, HR professionals, team leaders, and employees across all industries, the course explores the full spectrum of workplace conflict—from early misunderstandings to high-pressure disputes. Learners begin by understanding the nature of conflict, common myths, and the difference between constructive and destructive disagreements. The course examines task-based versus relationship-based conflict, escalation patterns, and the systemic causes that often fuel recurring tensions.


Participants gain hands-on skills in applying major conflict management styles, including collaboration, compromise, accommodation, competition, and avoidance, with practical use of the Thomas-Kilmann framework. Strong emphasis is placed on communication skills such as active listening, paraphrasing, emotional awareness, and de-escalation techniques. Learners also explore how power dynamics, cultural differences, and remote work environments influence conflict expression and resolution.


Advanced modules address mediation techniques, facilitation strategies, policy development, and rebuilding trust after disputes. Real-world case studies and scenario analyses allow learners to apply structured approaches to complex situations, including cross-functional disputes, hybrid team challenges, and sensitive issues such as bullying versus conflict.


By the end of the course, learners will confidently diagnose conflict sources, choose appropriate response strategies, facilitate difficult conversations, and contribute to a psychologically safe and collaborative workplace culture.

الفرص المهنية والأدوار الوظيفية المستهدفة

اكتسب مهارات عملية تؤهلك لوظائف مرموقة ومطلوبة في سوق العمل العالمي

منهاج مؤهل للتوظيف
الوظائف التي يمكنك التقدم إليها

Professional Music Producer

Commercial Audio Mixing Engineer

Sound Designer & Media Specialist

Mastering & Post-Production Director

متوسط الراتب السنوي التقديري
$55,000 – $110,000 / yr
الطلب في السوق العالمي

High Demand in Media & Streaming

المهارات الأساسية التي ستتقنها
Acoustic Balance & Spatial Panning
Dynamic EQ & Harmonic Saturation
Commercial Loudness & Streaming Standards
Creative DAW Workflow & Synthesis
* تقديرات مبنية على معايير التوظيف العالمية وتقارير الرواتب التقنية.
تعرف على المدرب
Peter Alkema
5.0 التقييم
10 الطلاب
عرض الملف الشخصي الكامل
Peter Alkema
المعلم الرئيسي
Business | Technology | Self Development
"What an amazing course! After finishing this course, I have confidence. Thank so much Dr Peter Alkema" ... "This is exactly the jump-start I needed. Very clear and concise" I lead Digital Transformation & Architecture at ABB and I've been featured on CNBC Africa and won the Gartner CIO Of The Year in 2016. I founded and led the largest banking hackathon in South Africa which was published in 2019 as a case study by Harvard Business School. I've taught over 100,000 students about technology, business, academics and self-development. In 2020 I completed my PhD at Wits University In Johannesburg. The study introduced a ground-breaking theory of Agile software development teams. My woodworking book was published in 2014 and has sold over 10,000 copies. Olugbenga Gbadegesin: "Excellent delivery" / Lebogang Tswelapele: "This is what I have been longing for" / Paskalia Ndapandula: "Peter speaks with so much clarity" / Amantle Mangwedi: "It was straight to the point and the sections are cut into nice short segments which made it easier to go through" Kathy Bermudez: "Excellent material. Well organized..." Werner van Wyk: "Thank you Peter, once again your lesson and course have given me so much knowledge and understanding" / Yvonne Rudolph "I really look forward to take everything i learned in action" / Josephine Mahlangu: "exactly what I needed to know, absolutely valuable and helpful for my personal growth"...

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