Identify root causes of churn, craft personalized re-engagement plans, and demonstrate long-term value to transform lost customers into loyal partners.
Kayıp Müşteriyi Kazanma: Yeniden Bağlanma Rehberi
Müşteri Kayıp Analizi, Kişiselleştirilmiş İletişim, Sorun Noktası Çözümü ve Uzun Vadeli Sadakat Stratejileri
সকল স্তর • 8 বক্তৃতা • আজীবন অ্যাক্সেস
যাচাইকৃত মাস্টার প্রশিক্ষক
ট্রেলার
আপনার প্রশিক্ষকের সাথে দেখা করুন: Dr. Amar Massoud
19 ms
5.0 / 5.0
গ্লোবাল রেটিং1
সক্রিয় ছাত্রইংরেজি (মার্কিন যুক্তরাষ্ট্র)
99টি ভাষার সাবটাইটেল53 মি.
মোট বিষয়বস্তুযা শিখবেন
Müşterilerin neden ayrıldığını ve kayıp modellerini analiz etme.
Güveni yeniden kurmak ve güvenilirliği yeniden sağlamak için kişiselleştirilmiş iletişim oluşturma.
Müşteri ihtiyaçlarına göre kişiselleştirilmiş yeniden bağlanma stratejileri geliştirme.
Yeniden bağlanan müşterileri kalıcı olarak tutmak için uzun vadeli sadakat stratejileri uygulama.
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8 বিভাগ • 8 বক্তৃতা • 00:53:31 মোট দৈর্ঘ্যUnderstanding Customer Churn
08:31
Explore why customers churn, from dissatisfaction and unmet expectations to poor support and pricing, learn to analyze churn patterns, quantify losses, and develop proactive recovery strategies.
Preparing for Re-Engagement
09:58
Research past interactions to uncover root causes and triggers, then tailor a personalized winback strategy using timing and channels.
সাপ্তাহিক অধ্যয়ন পরিকল্পনা
আপনার শেখার যাত্রা পরিকল্পনা করুন
AI আপনার সময় অনুযায়ী ব্যক্তিগত সময়সূচী তৈরি করে5 ঘন্টা/সপ্তাহ
প্রয়োজনীয়তা
Önceden deneyim gerekmez—bu kurs her seviyedeki profesyoneller için tasarlanmıştır.
Müşteri ilişkileri hakkında temel bilgi yararlıdır ancak gerekli değildir.
Müşteri etkileşim verilerine erişim (CRM, geri bildirim raporları) önerilir.
Gerçek dünya müşteri senaryolarında kavramları uygulamaya istekli olmak.
লক্ষ্য শ্রোতা
Sales professionals looking to improve customer retention.
Customer success managers focused on re-engagement strategies.
Account managers responsible for maintaining long-term client relationships.
Business owners and entrepreneurs aiming to win back lost customers.
এই কোর্স সম্পর্কে
Bir müşteriyi kaybetmek bir geri adım gibi gelebilir, ancak aynı zamanda öğrenme, gelişme ve yeniden bağlanma fırsatıdır. Kayıp Müşteriyi Kazanma, satış profesyonelleri, müşteri başarı yöneticileri ve işletme sahiplerinin, kayıp müşterileri yeniden bağlamak ve daha güçlü, uzun süreli ilişkiler kurmak için uygulanabilir stratejiler geliştirmelerine yardımcı olmak üzere tasarlanmış kapsamlı bir kurstur.
Bu kurs, müşterilerin neden ayrıldığını anlamak, yeniden bağlanma fırsatlarını belirlemek ve etkili kazanma geri stratejisi oluşturmak için adım adım bir yaklaşım benimser. Müşteri kayıp modellerini analiz etmeyi, iletişimi kişiselleştirmeyi ve sorun noktalarını özel çözümlerle ele almayı öğreneceksiniz. İster geçmiş bir müşteriyle tekrar güven sağlamak isteyen satış profesyonelleri, ister gelecekteki müşteri kayıplarını önlemek isteyenler olsun, bu kurs, kayıp müşterileri uzun vadeli ortaklar haline getirmek için gereken araçları ve teknikleri sağlar.
Bu kurs ne öğretir:
- Müşteri kayıplarının yaygın nedenlerini ve iş üzerindeki etkisini anlamak.
- Veri tabanlı içgörüler kullanarak yeniden bağlanma fırsatlarını belirlemek.
- Güveni yeniden kurmak için kişiselleştirilmiş iletişim stratejileri geliştirmek.
- Müşteri ihtiyaçlarını karşılamak için özel çözümlerle sorun noktalarını ele almak.
- Yeniden bağlanan müşterileri kalıcı olarak tutmak için uzun vadeli sadakat stratejileri uygulamak.
- Geçmiş müşterileri yeniden bağlamak isteyen satış profesyonelleri.
- İlişkileri yeniden kurmaya odaklanan müşteri başarı yöneticileri.
- Müşteri kazanma sorumluluğu olan hesap yöneticileri.
- Müşteri sadakatini güçlendirmek isteyen işletme sahipleri ve girişimciler.
ক্যারিয়ারের সুযোগ এবং লক্ষ্যযুক্ত কাজের পদ
ব্যবহারিক এবং কর্মোপযোগী দক্ষতা অর্জন করুন এবং বিশ্বব্যাপী শীর্ষস্থানীয় পদের জন্য আবেদন করুন
কাজের জন্য প্রস্তুত পাঠ্যক্রম
যেসব পদে আপনি আবেদন করতে পারেন
Operations & Business Analyst
Quality Management Auditor (ISO)
Project Operations Lead
Corporate Process Strategist
আনুমানিক বার্ষিক বেতন
$75,000 – $120,000 / yr
বিশ্বব্যাপী শিল্পের চাহিদা
Steady Enterprise & Corporate Demand
যেসব মূল দক্ষতায় আপনি পারদর্শী হবেন* আনুমানিক তথ্য বিশ্বব্যাপী টেক নিয়োগের মানদণ্ড এবং বেতন প্রতিবেদনের উপর ভিত্তি করে।
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
আপনার প্রশিক্ষকের সাথে পরিচিত হন
Dr. Amar Massoud
প্রধান প্রশিক্ষক
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
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প্রায়শই জিজ্ঞাসিত প্রশ্নাবলী
এই কোর্স সম্পর্কে সবচেয়ে সাধারণ প্রশ্নের উত্তর খুঁজুন।
হ্যাঁ! কোর্স লেকচার এবং অ্যাসাইনমেন্টের 100% সম্পূর্ণ করার পরে, আপনি সরাসরি আপনার লুসেব্রা প্রোফাইল থেকে আপনার যাচাইকৃত ডিজিটাল সার্টিফিকেট অফ কমপ্লিশন ডাউনলোড করতে পারেন।
পদ্ধতি-এ আরও অন্বেষণ করুন
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