Explore how ITSM tools power Stream Tech's service desk software, CMDB, configuration management, automated testing, monitoring, and analytics to improve incidents, service requests, and continual service improvement.
IT Service Management (ITSM): Lifecycle & Compliance (Curs)
Service Strategy, Design, Transition, Operations, Risk Management & ITSM Implementation Best Practices
Toate nivelurile • 11 Prelegeri • Acces pe viață
Master Instructor verificat
TRAILER
Faceți cunoștință cu instructorul dvs.: Dr. Amar Massoud
19 ms
5.0 / 5.0
Evaluare globalăEngleză (Statele Unite ale Americii)
99 de limbi Subtitrări1 ore 9 min
Conținut totalCe vei invata
Understand and apply ITSM frameworks like ITIL®, COBIT, and ISO/IEC 20000 in various IT environments.
Master the essential processes of service design, transition, and operation for efficient service management.
Develop skills in integrating ITSM tools and practices to enhance service delivery and customer satisfaction
Gain expertise in change management and stakeholder engagement to successfully implement ITSM strategies.
Conținutul cursului
6 secțiuni • 11 cursuri • 01:09:16 lungime totalăPractical Application of ITSM Tools
07:22
Implementing ITSM
08:02
Risk Management and Compliance
07:54
Plan de Studiu Săptămânal
Planifică-ți parcursul
IA generează un program personalizat pe baza disponibilității tale5 ore/săpt
Cerințe
No prior ITSM experience is required.
Basic understanding of IT services is helpful.
Interest in IT service delivery and support.
A willingness to learn ITSM best practices.
Publicul țintă
Whether you're an IT manager, support technician, or IT leader, this course helps improve ITSM knowledge and practices.
Project Managers: For those involved in IT projects, understanding ITSM frameworks can help in aligning IT services with business objectives, improving project outcomes.
Aspiring ITSM Specialists: Individuals looking to enter the field of IT service management will find this course provides a solid foundation in essential ITSM concepts and practices.
Executives and entrepreneurs who oversee IT operations and want to improve service quality and operational efficiency.
Despre acest curs
Discover the essentials of IT Service Management (ITSM) in our comprehensive online course, "ITSM Simplified: Mastering ITSM with Essential Tools and Strategies." Designed for IT professionals, project managers, aspiring ITSM specialists, and business leaders, this course provides a deep dive into the world of ITSM frameworks such as ITIL®, COBIT, and ISO/IEC 20000.
Throughout the course, you'll learn how to apply these frameworks effectively to enhance IT service delivery and management within your organization. We'll cover crucial topics like service design, transition, and operation, and delve into the integration of ITSM tools that streamline processes and improve customer satisfaction. Additionally, you'll gain practical skills in change management and stakeholder engagement, crucial for successful ITSM implementation.
Whether you're new to ITSM or looking to enhance your existing skills, this course will equip you with the knowledge and tools necessary to transform IT services into a strategic asset for your business. You'll emerge with the ability to implement and manage ITSM practices effectively, ensuring your IT operations align with business goals and deliver exceptional service quality.
Join us in "ITSM Simplified" to start your journey towards becoming an ITSM expert, and take your IT management skills to the next level. Enroll now and empower your organization with best practices in IT service management!
Oportunități de Carieră și Roluri Vizate
Dezvoltă competențe practice și califică-te pentru poziții căutate la nivel global
Curriculum Orientat spre Carieră
Roluri pentru care poți aplica
Full Stack Software Engineer
Backend Systems Developer
Frontend Application Specialist
Automation & Scripting Engineer
Salariu Anual Estimat
$90,000 – $145,000 / yr
Cerere pe Piața Globală
High Global Tech Demand
Competențe Cheie Dobândite* Estimări bazate pe rapoartele globale de remunerare din tehnologie.
Production Code Architecture
RESTful & Modern API Design
State Management & UI Scaling
Debugging & Automated Testing
Cunoaște-ți instructorul
Dr. Amar Massoud
Instructor principal
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
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