This comprehensive, Udemy-style course provides a complete deep-dive into the ITIL (Version 5)
Managing Professional Transition module. Designed exclusively for ITIL 4 Managing Professionals, ITIL
4 Masters, ITIL v3 Experts, and ITIL v3 Masters, this course enables experienced professionals to rapidly
upgrade to ITIL (Version 5). Launched by PeopleCert in 2026, ITIL (Version 5) represents a fundamental
shift from traditional IT service management to Digital Product and Service Management (DPSM),
unifying product and service approaches into a single lifecycle.
This course covers every core discipline required for the transition: ITIL Product, ITIL Service, ITIL
Experience, and ITIL Transformation (Version 5). Participants will explore the six-stage Product and
Service Lifecycle Model—Discovery, Design, Transition, Operation, Experience, and Transformation—
and learn how to apply the ITIL Value System in digital contexts. The curriculum integrates modern
methodologies including Agile, DevOps, Site Reliability Engineering (SRE), and observability practices.
Furthermore, the course places a strong emphasis on AI-native operations, covering AI Governance,
AIOps, generative AI integration, and managing digital services in complex, VUCA (Volatile, Uncertain,
Complex, Ambiguous) environments.
Through 10 comprehensive modules, learners will engage with detailed lectures, hands-on examples, and
real-world case studies from global organizations across the UK, USA, Europe, Asia, and Australia. The
program also provides comprehensive exam preparation for both the ITIL Transformation (Version 5) and
ITIL Managing Professional Transition exams, featuring advanced expert tips and 15 practice multiple
choice questions with detailed explanations.
