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商業與管理/管理/ISO 9001

ISO 9001:2015 Internal Audit: QMS Compliance Guide

Audit Planning, Conducting Audits, Findings, Corrective Actions & Post-Audit Activities | Lessons Learned

所有級別 • 27 講座 • 終身訪問
Dr. Amar Massoud

認證碩士導師

ISO 9001:2015 Internal Audit: QMS Compliance Guide
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總內容

你將學到什麼

Understand ISO 9001:2015 standards and audit process
Identify non-conformities and areas for improvement
Prepare and conduct effective internal audits
Implement corrective actions and continuous improvement strategies
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課程內容

8 部分 • 27 講座 • 02:04:45 總長度

Post-Audit Activities

02:57

Post-audit activities analyze findings, identify non-conformities and improvement areas, document the QMS and strengths; prepare audit report, hold closing meeting, and plan follow-up, corrective and preventive actions for continuous improvement.

Audit Analysis and Findings

04:44

Audit analysis and findings synthesize evidence from interviews, reviews, observations, and sampling to assess ISO 9001 compliance and identify non-conformities and root causes for corrective action in the QMS.

Writing the Audit Report

06:14

Develop a structured audit report detailing findings, conclusions, and recommendations, aligned to iso 9001, with sections on objectives, scope, methodology, evidence, nonconformities, improvements, and management presentation.

The Closing Meeting

05:37

The closing meeting summarizes audit objectives, scope, and findings, highlights non-conformities, and outlines corrective actions with timelines, while enabling management to ask questions and plan follow-up.

Follow-Up Actions and Recommendations

05:57

Follow-up actions and recommendations address audit findings and non-conformities by implementing corrective actions, assigning responsibilities, and monitoring effectiveness to strengthen the quality management system and ensure ISO 9001 compliance.

Management Review and Continuous Improvement

07:06

Explore how management review drives continuous improvement of the quality management system by evaluating audit findings, planning corrective actions, and guiding long-term strategic enhancements.

Case Studies - Conducting an Audit from Start to Finish

10:57

Case studies show how ISO 9001:2015 internal audits identify gaps in roles and documentation, then drive updates, training, improved customer feedback, and a digital document management system for continuous improvement.

Preparing for the Audit

02:22

Define the audit scope and criteria, plan with a skilled team, schedule activities, and communicate the plan to stakeholders for an ISO 9001:2015 internal audit, using checklists and interview techniques.

Defining the Scope of the Audit

03:18

Define the audit scope by outlining areas and processes to examine, objectives, and criteria aligned to ISO 9001:2015; assess compliance and identify improvement opportunities for Quality Pro Solutions.

Planning and Preparing the Audit

02:12

Select a capable audit team with ISO 9001 knowledge. Develop a detailed audit plan outlining objectives, scope, criteria, schedule, and data collection methods, and prepare relevant documents and stakeholder communication.

Creating an Audit Plan

04:58

Outline objectives, scope, and criteria for an ISO 9001:2015 internal audit plan; assign schedule, methods, and roles across production, supplier management, customer satisfaction, and continuous improvement.

Tools and Techniques for Auditors 1

08:22

Utilize audit tools and techniques, including an audit checklist, interviews, document review, observation, sampling, and data analysis, to assess ISO 9001:2015 quality management systems and drive continuous improvement.

Tools and Techniques for Auditors 2

10:24

Auditors conduct an ISO 9001:2015 internal audit, reviewing quality manual, procedures, work instructions, and records, and apply sampling and data analysis to identify nonconformities and opportunities for QMS improvement.

Audit Principles and Types

04:56

Explore audit principles—integrity, confidentiality, objectivity, competence, evidence-based decision making, and continual improvement—within ISO 9001 quality management systems, and compare internal, external, and third-party audits.

The Role of an Internal Auditor

02:11

Internal auditors conduct audits to assess the QMS performance and ISO 9001:2015 compliance, identify gaps, and drive corrective actions for continuous improvement and operational quality.

Overview of the Audit Cycle

01:56

Learn the ISO 9001 internal audit cycle, from audit scope and planning to conducting the audit with pre-audit meetings, evidence gathering, and interviews to assess QMS effectiveness and compliance.

Our Use Case - QualityPro Solutions

01:38

Explore how quality management under ISO 9001:2015 guides internal audits, nonconformities, and corrective actions using Quality Pro Solutions as a practical use case for continuous improvement.

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要求

No prior auditing experience is required.

Basic understanding of ISO 9001 concepts is helpful.

Interest in quality management and compliance.

A willingness to learn internal audit practices.

目標受眾

Quality management professionals seeking to improve their auditing skills.

Employees of organizations implementing or maintaining a Quality Management System (QMS) based on ISO 9001:2015.

Managers and supervisors responsible for quality assurance and compliance.

Professionals aiming to become internal auditors for their organization.

關於本課程

"Mastering ISO 9001:2015 Internal Auditing: A Practical Approach" is a comprehensive course designed to equip you with the knowledge and skills necessary to conduct effective internal audits in accordance with the ISO 9001:2015 standards. This course is tailored for beginners and professionals alike who are seeking to enhance their understanding of quality management systems and internal auditing processes.

Throughout this course, you will learn the fundamentals of the ISO 9001:2015 standard, including its key principles, requirements, and the structure of a Quality Management System (QMS). You will be guided through the entire audit process, from preparation and planning to conducting the audit, reporting findings, and implementing corrective actions.

Key topics covered include understanding the audit objectives and scope, developing effective audit checklists, conducting interviews and observations, identifying non-conformities, and recommending improvements. The course also emphasizes the importance of clear communication, teamwork, and continuous improvement in the auditing process.

By the end of this course, you will be able to confidently conduct internal audits that contribute to the ongoing effectiveness and compliance of your organization's QMS. You will have the tools and techniques needed to identify areas for improvement, ensure adherence to ISO 9001 standards, and drive continuous improvement within your organization. Whether you are new to quality management or looking to refine your auditing skills, this course will provide valuable insights and practical experience to advance your career in quality management and auditing.

職業發展機會與目標職位

掌握前沿實務技能,勝任全球高薪核心職務

就業就緒型課程
可應徵的目標職位

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

預估年薪範圍
$75,000 – $120,000 / yr
全球產業需求

Steady Enterprise & Corporate Demand

掌握的核心關鍵技能
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* 估算數據基於全球科技產業薪酬指標與市場招聘報告。
認識您的講師
Dr. Amar Massoud
5.0 評級
5 學生
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Dr. Amar Massoud
主要導師
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as : ITIL 4 Master, ITIL 3 Expert ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA PGMP, MSP PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master COBIT 2019 Implementor, COBIT 5 Assessor/Implementer TOGAF certified Lean Specialist, VSM Specialist PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor PMI-PBA, CBAP Lean Six Sigma Black Belt, ISO 9001 Implementer Azure Administrator, Azure DevOps Expert, AWS Practitioner And many more....

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