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ISO 19011:2018: Management System Auditing Step by Step

Nonconformities, Corrective Actions, Remote Auditing & AI Tools | Risk-Based Approach with Checklists & Templates

所有級別37 講座終身訪問
Dr. Amar Massoud

認證碩士導師

ISO 19011:2018: Management System Auditing Step by Step
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認識您的導師:Dr. Amar Massoud

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美国英语
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2小時 42分
總內容
你將學到什麼
Conduct internal, external, and supplier audits based on ISO 19011 principles
Develop an audit plan, create checklists, and schedule audits efficiently
Apply a risk-based approach to auditing and prioritize high-impact areas
Gather objective evidence through interviews, observations, and document reviews
課程內容9 部分37 講座02:42:05 總長度

Introduction

09:36

Explore ISO 19011 auditing principles for management systems, planning, executing, and reporting with a risk-based approach to identify nonconformities, implement corrective actions, and drive continuous improvement.

Introduction To ISO 19011

09:44

Explore ISO 19011:2018 to understand auditing management systems across internal, external, and supplier audits, emphasizing integrity, evidence-based decision making, risk-based approaches, and continuous improvement.

Our Use Case - GlobalTech Manufacturing Inc

02:41

Global Tech Manufacturing uses ISO 19011 auditing to model internal, external, and supplier audits with risk-based planning, AI tools, and remote auditing for continuous improvement.

Step 1 - Preparing For An Audit

02:08

Develop a structured audit preparation by defining scope and objectives, aligning with business goals, planning and scheduling, creating documentation and checklists, and applying a hands-on audit plan exercise.

Understanding The Audit Scope And Objectives

04:54

Risk-Based Approach To Auditing

04:34

Adopt a risk-based auditing approach to prioritize high-risk areas like product quality, cybersecurity, and regulatory compliance, improving decision making, efficiency, security, and resilience.

Audit Planning And Scheduling

04:21

Learn how to define audit scope, objectives, timelines, roles, and resources for effective and timely audit execution.

Audit Documentation And Checklists

04:12

Audit documentation and checklists help audits stay structured, consistent, and transparent, providing clear records of activities, findings, and corrective actions for ongoing compliance and improvement.

Hands-On Exercise - Developing An Audit Plan

01:23

Develop a risk-based audit plan for Global Tech Manufacturing, prioritizing product quality, cybersecurity, and supplier compliance, aligning with ISO 9001 and ISO 27,001 by defining scope, objectives, timeline, and responsibilities.

Step 2 - Conducting The Audit

02:08

Develop a structured, objective audit approach by opening the audit meeting, setting ground rules, and gathering objective evidence through interviews, observations, and document reviews.

Opening Meeting And Establishing Audit Ground Rules

05:24

Begin the opening meeting by defining the audit scope, criteria, and methodology, aligning with ISO 9001 and ISO 20,001, and outlining evidence collection and ground rules for transparency.

Gathering Objective Evidence Through Interviews

05:21

Extract objective evidence through structured interviews to verify how processes function in practice, align with ISO 9001 requirements, and identify gaps between documented policies and real operations.

Gathering Objective Evidence Through Observations

06:01

Auditors gather objective evidence through structured observations to verify that manufacturing, cybersecurity, supplier handling, and safety practices align with documented standard operating procedures.

Reviewing Documents And Records

06:02

Auditors verify documents and records against policies, standards, and regulations, ensuring completeness, accuracy, traceability, up-to-date SOPs, training, maintenance, incident and financial records, and proper retention and version control.

Techniques For Effective Questioning And Investigation

05:01

Master open-ended questioning and investigation techniques to gather objective evidence through structured interviews, probing questions, clarification questions, and cross-checking with documents and observations.

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要求

Basic familiarity with ISO management-system standards is recommended.

An interest in internal auditing, compliance, or quality management.

Previous professional auditing experience is not required.

Access to a computer and internet connection for course materials and exercises.

目標受眾

Quality managers and compliance officers

Internal and external auditors in any sector

ISO coordinators and management system consultants

Environmental, safety, and IT auditors

關於本課程

This course contains the use of artificial intelligence. Led by Dr. Amar Massoud, a seasoned expert with decades of academic and professional experience, it combines cutting-edge AI support with human insight to deliver content that is precise, practical, and easy to follow. You’ll gain the clarity of structured learning and the confidence of being guided by a recognized authority. ISO 19011:2018 – Mastering Management System Auditing is your practical, step-by-step guide to becoming a confident and competent auditor of any ISO-based management system. Whether you're involved in quality (ISO 9001), information security (ISO 27001), environmental management (ISO 14001), or other frameworks, this course teaches you how to plan, conduct, report, and follow up on audits effectively using the ISO 19011:2018 standard. In this course, you’ll learn how to build an audit plan from scratch, gather objective evidence through interviews and observations, identify nonconformities, and write audit findings that are clear and actionable. You’ll also explore how to handle corrective actions, drive continuous improvement, and conduct follow-up audits with real impact. You’ll gain hands-on experience with downloadable templates such as audit checklists, opening meeting scripts, nonconformity reports, and final audit report templates. Designed for internal auditors, ISO coordinators, quality managers, compliance officers, and professionals preparing for ISO audits, this course bridges the gap between theory and practical execution. Real-world scenarios and model company case studies help you practice your skills as if you were already on the job. Key topics include:
  • Understanding ISO 19011:2018 principles and structure
  • Risk-based auditing techniques for ISO 9001, 27001, and 14001
  • Interviewing and observation strategies to gather evidence
  • Classifying and reporting nonconformities effectively
  • Root cause analysis and corrective action workflows
  • Digital tools, AI, and remote auditing best practices
By the end of the course, you’ll be ready to plan and lead audits, write professional reports, and contribute to compliance, improvement, and transparency in your organization. Whether you're starting your audit journey or want to sharpen your skills, this course equips you with practical tools and confidence to audit any management system aligned with ISO 19011:2018.
職業發展機會與目標職位

掌握前沿實務技能,勝任全球高薪核心職務

就業就緒型課程
可應徵的目標職位

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

預估年薪範圍
$75,000 – $120,000 / yr
全球產業需求

Steady Enterprise & Corporate Demand

掌握的核心關鍵技能
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* 估算數據基於全球科技產業薪酬指標與市場招聘報告。
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看完整資料
Dr. Amar Massoud
主要導師
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as : ITIL 4 Master, ITIL 3 Expert ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA PGMP, MSP PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master COBIT 2019 Implementor, COBIT 5 Assessor/Implementer TOGAF certified Lean Specialist, VSM Specialist PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor PMI-PBA, CBAP Lean Six Sigma Black Belt, ISO 9001 Implementer Azure Administrator, Azure DevOps Expert, AWS Practitioner And many more....

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