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ISO 19011:2018: Management System Auditing Step by Step (コース)

Nonconformities, Corrective Actions, Remote Auditing & AI Tools | Risk-Based Approach with Checklists & Templates

すべてのレベル37 講義生涯アクセス
Dr. Amar Massoud

認定マスターインストラクター

ISO 19011:2018: Management System Auditing Step by Step
トレーラー
インストラクターに会う: Dr. Amar Massoud

18 ms

5.0 / 5.0
グローバル評価
アメリカ英語
99言語の字幕
2時間 42分
総コンテンツ
何を学ぶか
Conduct internal, external, and supplier audits based on ISO 19011 principles
Develop an audit plan, create checklists, and schedule audits efficiently
Apply a risk-based approach to auditing and prioritize high-impact areas
Gather objective evidence through interviews, observations, and document reviews
コース内容9 セクション37 講義02:42:05 全長

Introduction

09:36

Explore ISO 19011 auditing principles for management systems, planning, executing, and reporting with a risk-based approach to identify nonconformities, implement corrective actions, and drive continuous improvement.

Introduction To ISO 19011

09:44

Explore ISO 19011:2018 to understand auditing management systems across internal, external, and supplier audits, emphasizing integrity, evidence-based decision making, risk-based approaches, and continuous improvement.

Our Use Case - GlobalTech Manufacturing Inc

02:41

Global Tech Manufacturing uses ISO 19011 auditing to model internal, external, and supplier audits with risk-based planning, AI tools, and remote auditing for continuous improvement.

Step 1 - Preparing For An Audit

02:08

Develop a structured audit preparation by defining scope and objectives, aligning with business goals, planning and scheduling, creating documentation and checklists, and applying a hands-on audit plan exercise.

Understanding The Audit Scope And Objectives

04:54

Risk-Based Approach To Auditing

04:34

Adopt a risk-based auditing approach to prioritize high-risk areas like product quality, cybersecurity, and regulatory compliance, improving decision making, efficiency, security, and resilience.

Audit Planning And Scheduling

04:21

Learn how to define audit scope, objectives, timelines, roles, and resources for effective and timely audit execution.

Audit Documentation And Checklists

04:12

Audit documentation and checklists help audits stay structured, consistent, and transparent, providing clear records of activities, findings, and corrective actions for ongoing compliance and improvement.

Hands-On Exercise - Developing An Audit Plan

01:23

Develop a risk-based audit plan for Global Tech Manufacturing, prioritizing product quality, cybersecurity, and supplier compliance, aligning with ISO 9001 and ISO 27,001 by defining scope, objectives, timeline, and responsibilities.

Step 2 - Conducting The Audit

02:08

Develop a structured, objective audit approach by opening the audit meeting, setting ground rules, and gathering objective evidence through interviews, observations, and document reviews.

Opening Meeting And Establishing Audit Ground Rules

05:24

Begin the opening meeting by defining the audit scope, criteria, and methodology, aligning with ISO 9001 and ISO 20,001, and outlining evidence collection and ground rules for transparency.

Gathering Objective Evidence Through Interviews

05:21

Extract objective evidence through structured interviews to verify how processes function in practice, align with ISO 9001 requirements, and identify gaps between documented policies and real operations.

Gathering Objective Evidence Through Observations

06:01

Auditors gather objective evidence through structured observations to verify that manufacturing, cybersecurity, supplier handling, and safety practices align with documented standard operating procedures.

Reviewing Documents And Records

06:02

Auditors verify documents and records against policies, standards, and regulations, ensuring completeness, accuracy, traceability, up-to-date SOPs, training, maintenance, incident and financial records, and proper retention and version control.

Techniques For Effective Questioning And Investigation

05:01

Master open-ended questioning and investigation techniques to gather objective evidence through structured interviews, probing questions, clarification questions, and cross-checking with documents and observations.

週間学習計画
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AIがあなたの可用時間に合わせたスケジュールを作成
要件

Basic familiarity with ISO management-system standards is recommended.

An interest in internal auditing, compliance, or quality management.

Previous professional auditing experience is not required.

Access to a computer and internet connection for course materials and exercises.

対象者

Quality managers and compliance officers

Internal and external auditors in any sector

ISO coordinators and management system consultants

Environmental, safety, and IT auditors

このコースについて

This course contains the use of artificial intelligence. Led by Dr. Amar Massoud, a seasoned expert with decades of academic and professional experience, it combines cutting-edge AI support with human insight to deliver content that is precise, practical, and easy to follow. You’ll gain the clarity of structured learning and the confidence of being guided by a recognized authority. ISO 19011:2018 – Mastering Management System Auditing is your practical, step-by-step guide to becoming a confident and competent auditor of any ISO-based management system. Whether you're involved in quality (ISO 9001), information security (ISO 27001), environmental management (ISO 14001), or other frameworks, this course teaches you how to plan, conduct, report, and follow up on audits effectively using the ISO 19011:2018 standard. In this course, you’ll learn how to build an audit plan from scratch, gather objective evidence through interviews and observations, identify nonconformities, and write audit findings that are clear and actionable. You’ll also explore how to handle corrective actions, drive continuous improvement, and conduct follow-up audits with real impact. You’ll gain hands-on experience with downloadable templates such as audit checklists, opening meeting scripts, nonconformity reports, and final audit report templates. Designed for internal auditors, ISO coordinators, quality managers, compliance officers, and professionals preparing for ISO audits, this course bridges the gap between theory and practical execution. Real-world scenarios and model company case studies help you practice your skills as if you were already on the job. Key topics include:
  • Understanding ISO 19011:2018 principles and structure
  • Risk-based auditing techniques for ISO 9001, 27001, and 14001
  • Interviewing and observation strategies to gather evidence
  • Classifying and reporting nonconformities effectively
  • Root cause analysis and corrective action workflows
  • Digital tools, AI, and remote auditing best practices
By the end of the course, you’ll be ready to plan and lead audits, write professional reports, and contribute to compliance, improvement, and transparency in your organization. Whether you're starting your audit journey or want to sharpen your skills, this course equips you with practical tools and confidence to audit any management system aligned with ISO 19011:2018.
キャリア機会と目指せる職種

実践的な実務スキルを身につけ、グローバルに活躍できる職種へのキャリアを拓きます

実践即戦力カリキュラム
目指せる主な職種・ポジション

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

想定平均年収
$75,000 – $120,000 / yr
世界的な市場需要

Steady Enterprise & Corporate Demand

習得できる実践スキル
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* グローバルなテクノロジー業界の採用基準および給与調査レポートに基づいた目安です。
講師の紹介
Dr. Amar Massoud
主な講師
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as : ITIL 4 Master, ITIL 3 Expert ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA PGMP, MSP PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master COBIT 2019 Implementor, COBIT 5 Assessor/Implementer TOGAF certified Lean Specialist, VSM Specialist PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor PMI-PBA, CBAP Lean Six Sigma Black Belt, ISO 9001 Implementer Azure Administrator, Azure DevOps Expert, AWS Practitioner And many more....

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