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Implementarea ISO 20000-1:2018 Pas Cu Pas Cu Șabloane
आईटी सेवा प्रबंधन प्रणाली कार्यान्वयन, प्रक्रिया प्रलेखन और सतत सुधार | टेम्पलेट्स के साथ
Toate nivelurile • 42 Prelegeri • Acces pe viață
Master Instructor verificat
TRAILER
Faceți cunoștință cu instructorul dvs.: Dr. Amar Massoud
19 ms
5.0 / 5.0
Evaluare globală1
Studenți activiEngleză (Statele Unite ale Americii)
99 de limbi Subtitrări2 ore 50 min
Conținut totalCe vei invata
आईएसओ 20000 मानकों को समझें और आईटी सेवा प्रबंधन में उनके अनुप्रयोग।
मुख्य एसएमएस प्रक्रियाओं को लागू करें और बनाए रखें जैसे घटना, परिवर्तन और समस्या प्रबंधन।
प्रभावी सेवा प्रबंधन प्रथाओं के माध्यम से सेवा गुणवत्ता और ग्राहक संतुष्टि में सुधार।
संगठनात्मक लक्ष्यों के साथ संरेखित एक प्रभावी सेवा प्रबंधन प्रणाली (एसएमएस) नीति बनाएं।
Conținutul cursului
6 secțiuni • 42 cursuri • 02:50:31 lungime totalăStep 1 - Obtain Management Support
05:49
Step 2 - Define the Scope of the SMS
06:03
Step 3 - Write the SMS Policy
06:56
Develop the sms policy to align the service management system with strategic goals, scope, data centers across North America and Europe, cloud services, and regulatory commitments like GDPR and HIPAA.
Step 4 - Define Roles for SMS Implementation
05:38
Step 5 - Perform Assessment and Gap Analysis
05:49
Step 6 - Establish the Project
05:30
Establish the ISO 20,001 project by defining clear goals aligned with strategy and assigning roles and responsibilities. Plan resources and timelines, and prepare essential documentation.
Step 7: Implement Support Procedures
11:49
Step 9 - Implement Processes and or Functions
03:06
Implement the documented processes by rolling out training, piloting in a controlled environment, and monitoring with KPIs, audits, and change management to drive continuous improvement and ISO 20000-1:2018 alignment.
Step 10 - Perform Training and Awareness Programs
07:03
Step 11 - Operate the SMS
06:21
Step 12 - Implement the Continual Service Improvement (CSI) Process
08:25
Define CSI goals aligned with business objectives, foster a culture of continuous improvement, measure with KPIs, collect and analyze data, plan and implement improvements, and review outcomes.
Step 13 - Conduct Internal Audit
05:57
Step 14 - Management Review
04:30
Step 15 - Certification Preparation
02:03
Step 16 - Stage 1 & 2 Certification Audit
02:41
Navigate stage one and stage two ISO 20000-1:2018 certification audits by reviewing SMS documentation and conducting on-site assessments, addressing findings, and ensuring compliant it service management.
Step 17 - Achieve Certification
01:49
The organization achieves ISO 20000-1:2018 certification after a rigorous stage two audit, addresses non-conformities, and earns formal approval, boosting credibility and celebrating the team.
Step 18 - Maintain Certification
02:05
Plan de Studiu Săptămânal
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Cerințe
आईटी सेवा प्रबंधन अवधारणाओं की मूलभूत समझ
आईटी संचालन और सेवा वितरण से परिचितता
आईएसओ 20000 का कोई पूर्व अनुभव आवश्यक नहीं है, शुरुआती स्वागत है
Publicul țintă
IT professionals seeking to deepen their understanding of service management
Service managers aiming to enhance service delivery standards
Team leaders responsible for IT service operations
Individuals preparing for ISO 20000 certification
Despre acest curs
आईएसओ 20000-1:2018 कार्यान्वयन को चरण-दर-चरण मास्टर करें व्यावहारिक टेम्पलेट्स और विशेषज्ञ मार्गदर्शन के साथ
हमारे व्यापक पाठ्यक्रम में आपका स्वागत है जिसे आपको अपने संगठन में आईएसओ 20000-1:2018 को सुचारू रूप से लागू करने के लिए आवश्यक कौशल और उपकरणों से लैस करने के लिए डिज़ाइन किया गया है। चाहे आप आईटी सेवा प्रबंधन के नए हों या अपनी वर्तमान प्रथाओं को परिष्कृत करना चाहते हों, यह पाठ्यक्रम अंतरराष्ट्रीय मानकों के साथ संरेखण के लिए एक संरचित दृष्टिकोण प्रदान करता है।
इस पाठ्यक्रम के दौरान, आप आईएसओ 20000-1:2018 के मूलभूत सिद्धांतों का पता लगाएंगे, सेवा प्रबंधन प्रणाली (एसएमएस) की स्थापना और अनुकूलन के बारे में गहन समझ प्राप्त करेंगे। अपनी संगठन की रणनीतिक लक्ष्यों के साथ संरेखित एक मजबूत एसएमएस नीति तैयार करने से लेकर आंतरिक ऑडिट और सतत सेवा सुधार करने तक, प्रत्येक मॉड्यूल आपकी प्रवीणता को बढ़ाने के लिए तैयार किया गया है।
हमारा व्यावहारिक, हाथों से काम करने वाला दृष्टिकोण अनुकूलन योग्य टेम्पलेट्स और वास्तविक दुनिया के उदाहरणों को शामिल करता है जो कार्यान्वयन के हर चरण में आपका मार्गदर्शन करेंगे। आप सेवा वितरण के प्रबंधन के लिए आवश्यक तकनीकें सीखेंगे, जीडीपीआर और एचआईपीएए जैसे नियामक ढांचे के अनुपालन को सुनिश्चित करेंगे, और अपनी टीम के भीतर सेवा उत्कृष्टता की संस्कृति को बढ़ावा देंगे।
पाठ्यक्रम के समापन तक, आप न केवल आईएसओ 20000-1:2018 परियोजनाओं का नेतृत्व करने के लिए सुसज्जित होंगे, बल्कि सेवा गुणवत्ता और परिचालन दक्षता में मूर्त सुधार भी करेंगे। चाहे आप प्रबंधक, सलाहकार या आईटी पेशेवर हों, यह पाठ्यक्रम आपको अपनी संगठन की सेवा प्रबंधन मानकों को ऊँचा उठाने, ग्राहक संतुष्टि बढ़ाने और व्यावसायिक उत्कृष्टता प्राप्त करने के लिए सशक्त बनाता है।
अपनी सेवा वितरण क्षमताओं को बदलने और अपनी संगठन के भीतर सकारात्मक परिवर्तन के लिए उत्प्रेरक बनने के लिए हमारे साथ जुड़ें।
Oportunități de Carieră și Roluri Vizate
Dezvoltă competențe practice și califică-te pentru poziții căutate la nivel global
Curriculum Orientat spre Carieră
Roluri pentru care poți aplica
Full Stack Software Engineer
Backend Systems Developer
Frontend Application Specialist
Automation & Scripting Engineer
Salariu Anual Estimat
$90,000 – $145,000 / yr
Cerere pe Piața Globală
High Global Tech Demand
Competențe Cheie Dobândite* Estimări bazate pe rapoartele globale de remunerare din tehnologie.
Production Code Architecture
RESTful & Modern API Design
State Management & UI Scaling
Debugging & Automated Testing
Cunoaște-ți instructorul
Dr. Amar Massoud
Instructor principal
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
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