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ISO 19011:2018:管理系统审核步骤

不合格、纠正措施、远程审核和AI工具|基于风险的方法,附带清单和模板

Ngazi Zote • 37 Mihadhara • Ufikiaji wa Maisha Yote
Dr. Amar Massoud

Mwalimu Mkuu Aliyethibitishwa

ISO 19011:2018:管理系统审核步骤
trailer ya gari
Kutana na mwalimu wako: Dr. Amar Massoud

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2 saa 42 dak
Jumla ya Maudhui

Utajifunza nini

根据ISO 19011原则进行内部、外部和供应商审核
制定审核计划,创建清单并高效安排审核
对审核应用基于风险的方法并优先考虑高影响区域
通过访谈、观察和文件审查收集客观证据

Maudhui ya Kozi

9 sehemu • 37 mihadhara • 02:42:05 urefu wa jumla

Introduction

09:36

Explore ISO 19011 auditing principles for management systems, planning, executing, and reporting with a risk-based approach to identify nonconformities, implement corrective actions, and drive continuous improvement.

Introduction To ISO 19011

09:44

Explore ISO 19011:2018 to understand auditing management systems across internal, external, and supplier audits, emphasizing integrity, evidence-based decision making, risk-based approaches, and continuous improvement.

Our Use Case - GlobalTech Manufacturing Inc

02:41

Global Tech Manufacturing uses ISO 19011 auditing to model internal, external, and supplier audits with risk-based planning, AI tools, and remote auditing for continuous improvement.

Step 1 - Preparing For An Audit

02:08

Develop a structured audit preparation by defining scope and objectives, aligning with business goals, planning and scheduling, creating documentation and checklists, and applying a hands-on audit plan exercise.

Understanding The Audit Scope And Objectives

04:54

Risk-Based Approach To Auditing

04:34

Adopt a risk-based auditing approach to prioritize high-risk areas like product quality, cybersecurity, and regulatory compliance, improving decision making, efficiency, security, and resilience.

Audit Planning And Scheduling

04:21

Learn how to define audit scope, objectives, timelines, roles, and resources for effective and timely audit execution.

Audit Documentation And Checklists

04:12

Audit documentation and checklists help audits stay structured, consistent, and transparent, providing clear records of activities, findings, and corrective actions for ongoing compliance and improvement.

Hands-On Exercise - Developing An Audit Plan

01:23

Develop a risk-based audit plan for Global Tech Manufacturing, prioritizing product quality, cybersecurity, and supplier compliance, aligning with ISO 9001 and ISO 27,001 by defining scope, objectives, timeline, and responsibilities.

Step 2 - Conducting The Audit

02:08

Develop a structured, objective audit approach by opening the audit meeting, setting ground rules, and gathering objective evidence through interviews, observations, and document reviews.

Opening Meeting And Establishing Audit Ground Rules

05:24

Begin the opening meeting by defining the audit scope, criteria, and methodology, aligning with ISO 9001 and ISO 20,001, and outlining evidence collection and ground rules for transparency.

Gathering Objective Evidence Through Interviews

05:21

Extract objective evidence through structured interviews to verify how processes function in practice, align with ISO 9001 requirements, and identify gaps between documented policies and real operations.

Gathering Objective Evidence Through Observations

06:01

Auditors gather objective evidence through structured observations to verify that manufacturing, cybersecurity, supplier handling, and safety practices align with documented standard operating procedures.

Reviewing Documents And Records

06:02

Auditors verify documents and records against policies, standards, and regulations, ensuring completeness, accuracy, traceability, up-to-date SOPs, training, maintenance, incident and financial records, and proper retention and version control.

Techniques For Effective Questioning And Investigation

05:01

Master open-ended questioning and investigation techniques to gather objective evidence through structured interviews, probing questions, clarification questions, and cross-checking with documents and observations.

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AI hutengeneza ratiba ya kibinafsi kulingana na upatikanaji wako

Mahitaji

建议对ISO管理系统标准有基本了解。

对内部审核、合规或质量管理感兴趣。

不需要先前的专业审核经验。

需要电脑和互联网连接以获取课程材料和练习。

Watazamaji Walengwa

Quality managers and compliance officers

Internal and external auditors in any sector

ISO coordinators and management system consultants

Environmental, safety, and IT auditors

Kuhusu kozi hii

本课程包含人工智能的使用。由资深专家Amar Massoud博士带领,他拥有数十年的学术和专业经验,将尖端的AI支持与人类洞察力相结合,提供精准、实用且易于理解的内容。您将获得结构化学习的清晰度和被公认权威指导的信心。 ISO 19011:2018 – 掌握管理系统审核是您成为任何基于ISO的管理系统自信且称职的审核员的实用、循序渐进的指南。无论您涉及质量(ISO 9001)、信息安全(ISO 27001)、环境管理(ISO 14001)还是其他框架,本课程教您如何使用ISO 19011:2018标准有效地计划、执行、报告和跟进审核。 在本课程中,您将学习如何从头开始制定审核计划,通过访谈和观察收集客观证据,识别不合格项,并撰写清晰且可行的审核发现。您还将探讨如何处理纠正措施,推动持续改进,并进行具有实际影响的后续审核。您将通过可下载的模板获得实践经验,如审核清单、开场会议脚本、不合格报告和最终审核报告模板。 本课程专为内部审核员、ISO协调员、质量经理、合规官员和准备ISO审核的专业人士设计,它弥合了理论和实际执行之间的差距。真实世界的场景和模型公司案例研究帮助您练习技能,就像您已经在工作中一样。 主要主题包括:
  • 理解ISO 19011:2018原则和结构
  • ISO 9001、27001和14001的基于风险的审核技术
  • 访谈和观察策略以收集证据
  • 有效分类和报告不合格项
  • 根本原因分析和纠正措施工作流程
  • 数字工具、AI和远程审核最佳实践
通过本课程,您将准备好计划和领导审核,撰写专业报告,并为组织的合规性、改进和透明度做出贡献。无论您是开始审核之旅还是想提升技能,本课程都为您提供实用工具和信心,以审核任何与ISO 19011:2018相符的管理系统。
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Majukumu ya Kazi Unayoweza Kuomba

Operations & Business Analyst

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Kutana na mkufunzi wako
Dr. Amar Massoud
5.0 Ukadiriaji
5 Wanafunzi
Tazama Wasifu Kamili
Dr. Amar Massoud
Mwalimu Mkuu
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as : ITIL 4 Master, ITIL 3 Expert ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA PGMP, MSP PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master COBIT 2019 Implementor, COBIT 5 Assessor/Implementer TOGAF certified Lean Specialist, VSM Specialist PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor PMI-PBA, CBAP Lean Six Sigma Black Belt, ISO 9001 Implementer Azure Administrator, Azure DevOps Expert, AWS Practitioner And many more....

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