Explore ISO 19011 auditing principles for management systems, planning, executing, and reporting with a risk-based approach to identify nonconformities, implement corrective actions, and drive continuous improvement.
ISO 19011:2018: Management System Auditing Step by Step
No conformidades, acciones correctivas, auditoría remota y herramientas de IA | Enfoque basado en riesgos con listas de verificación y plantillas
All Levels • 37 Lectures • Full Lifetime Access
Verified Master Instructor
TRAILER
Meet your instructor: Dr. Amar Massoud
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Total ContentWhat you will learn
Realizar auditorías internas, externas y de proveedores basadas en los principios de ISO 19011
Desarrollar un plan de auditoría, crear listas de verificación y programar auditorías de manera eficiente
Aplicar un enfoque de auditoría basado en riesgos y priorizar áreas de alto impacto
Recopilar evidencia objetiva a través de entrevistas, observaciones y revisiones de documentos
Course Content
9 sections • 37 lectures • 02:42:05 total lengthStep 1 - Preparing For An Audit
02:08
Develop a structured audit preparation by defining scope and objectives, aligning with business goals, planning and scheduling, creating documentation and checklists, and applying a hands-on audit plan exercise.
Understanding The Audit Scope And Objectives
04:54
Risk-Based Approach To Auditing
04:34
Adopt a risk-based auditing approach to prioritize high-risk areas like product quality, cybersecurity, and regulatory compliance, improving decision making, efficiency, security, and resilience.
Audit Planning And Scheduling
04:21
Learn how to define audit scope, objectives, timelines, roles, and resources for effective and timely audit execution.
Audit Documentation And Checklists
04:12
Audit documentation and checklists help audits stay structured, consistent, and transparent, providing clear records of activities, findings, and corrective actions for ongoing compliance and improvement.
Hands-On Exercise - Developing An Audit Plan
01:23
Develop a risk-based audit plan for Global Tech Manufacturing, prioritizing product quality, cybersecurity, and supplier compliance, aligning with ISO 9001 and ISO 27,001 by defining scope, objectives, timeline, and responsibilities.
Step 2 - Conducting The Audit
02:08
Develop a structured, objective audit approach by opening the audit meeting, setting ground rules, and gathering objective evidence through interviews, observations, and document reviews.
Opening Meeting And Establishing Audit Ground Rules
05:24
Begin the opening meeting by defining the audit scope, criteria, and methodology, aligning with ISO 9001 and ISO 20,001, and outlining evidence collection and ground rules for transparency.
Gathering Objective Evidence Through Interviews
05:21
Extract objective evidence through structured interviews to verify how processes function in practice, align with ISO 9001 requirements, and identify gaps between documented policies and real operations.
Gathering Objective Evidence Through Observations
06:01
Auditors gather objective evidence through structured observations to verify that manufacturing, cybersecurity, supplier handling, and safety practices align with documented standard operating procedures.
Reviewing Documents And Records
06:02
Auditors verify documents and records against policies, standards, and regulations, ensuring completeness, accuracy, traceability, up-to-date SOPs, training, maintenance, incident and financial records, and proper retention and version control.
Techniques For Effective Questioning And Investigation
05:01
Master open-ended questioning and investigation techniques to gather objective evidence through structured interviews, probing questions, clarification questions, and cross-checking with documents and observations.
Weekly Study Plan
Plan Your Learning Journey
AI generates a personalized schedule based on your availability5 hrs/week
Requirements
Se recomienda familiaridad básica con los estándares de sistemas de gestión ISO.
Interés en auditoría interna, cumplimiento o gestión de calidad.
No se requiere experiencia profesional previa en auditoría.
Acceso a una computadora e conexión a internet para los materiales del curso y ejercicios.
Target Audience
Quality managers and compliance officers
Internal and external auditors in any sector
ISO coordinators and management system consultants
Environmental, safety, and IT auditors
About this course
Este curso incluye el uso de inteligencia artificial. Dirigido por el Dr. Amar Massoud, un experto experimentado con décadas de experiencia académica y profesional, combina el apoyo de IA de vanguardia con la perspicacia humana para ofrecer contenido que sea preciso, práctico y fácil de seguir. Obtendrás la claridad del aprendizaje estructurado y la confianza de ser guiado por una autoridad reconocida.
ISO 19011:2018 – Dominio de la Auditoría de Sistemas de Gestión es tu guía práctica paso a paso para convertirte en un auditor competente y confiado de cualquier sistema de gestión basado en ISO. Ya sea que estés involucrado en calidad (ISO 9001), seguridad de la información (ISO 27001), gestión ambiental (ISO 14001) u otros marcos, este curso te enseña cómo planificar, realizar, informar y dar seguimiento a auditorías de manera efectiva utilizando el estándar ISO 19011:2018.
En este curso, aprenderás cómo construir un plan de auditoría desde cero, recopilar evidencia objetiva a través de entrevistas y observaciones, identificar no conformidades y redactar hallazgos de auditoría que sean claros y accionables. También explorarás cómo manejar acciones correctivas, impulsar la mejora continua y realizar auditorías de seguimiento con un impacto real. Obtendrás experiencia práctica con plantillas descargables como listas de verificación de auditoría, guiones de reuniones de apertura, informes de no conformidad y plantillas de informes finales de auditoría.
Diseñado para auditores internos, coordinadores ISO, gerentes de calidad, oficiales de cumplimiento y profesionales que se preparan para auditorías ISO, este curso cierra la brecha entre la teoría y la ejecución práctica. Los escenarios del mundo real y los estudios de caso de empresas modelo te ayudan a practicar tus habilidades como si ya estuvieras en el trabajo.
Los temas clave incluyen:
- Comprender los principios y estructura de ISO 19011:2018
- Técnicas de auditoría basadas en riesgos para ISO 9001, 27001 y 14001
- Estrategias de entrevistas y observación para recopilar evidencia
- Clasificación y reporte efectivo de no conformidades
- Análisis de causas raíz y flujos de trabajo de acciones correctivas
- Herramientas digitales, IA y mejores prácticas de auditoría remota
Career Opportunities & Job Roles
Build practical, job-ready skills and qualify for high-impact roles worldwide
Job-Ready Curriculum
Target Roles You Can Apply For
Operations & Business Analyst
Quality Management Auditor (ISO)
Project Operations Lead
Corporate Process Strategist
Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand
Steady Enterprise & Corporate Demand
In-Demand Skills You Master* Estimates based on global tech hiring benchmarks and industry compensation reports.
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
Meet your instructor
Dr. Amar Massoud
Main Instructor
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
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