Explore ISO 19011 auditing principles for management systems, planning, executing, and reporting with a risk-based approach to identify nonconformities, implement corrective actions, and drive continuous improvement.
ISO 19011:2018: بازبینی سیستم مدیریت مرحله به مرحله
Não conformidades, Ações Corretivas, Auditoria Remota e Ferramentas de IA | Abordagem Baseada em Risco com Listas de Verificação e Modelos
همه سطوح • 37 سخنرانی ها • دسترسی مادام العمر
استاد استاد تایید شده
تریلر
با مربی خود آشنا شوید: Dr. Amar Massoud
19 ms
5.0 / 5.0
رتبه بندی جهانی1
دانش آموزان فعالانگلیسی آمریکا
99 زبان زیرنویس2 ساعت 42 دقیقه
کل محتواآنچه خواهید آموخت
Conduzir auditorias internas, externas e de fornecedores com base nos princípios da ISO 19011
Desenvolver um plano de auditoria, criar listas de verificação e agendar auditorias de forma eficiente
Aplicar uma abordagem baseada em risco para auditoria e priorizar áreas de alto impacto
Coletar evidências objetivas por meio de entrevistas, observações e revisões de documentos
محتوای دوره
بخش 9 • 37 سخنرانی • طول کل 02:42:05Step 1 - Preparing For An Audit
02:08
Develop a structured audit preparation by defining scope and objectives, aligning with business goals, planning and scheduling, creating documentation and checklists, and applying a hands-on audit plan exercise.
Understanding The Audit Scope And Objectives
04:54
Risk-Based Approach To Auditing
04:34
Adopt a risk-based auditing approach to prioritize high-risk areas like product quality, cybersecurity, and regulatory compliance, improving decision making, efficiency, security, and resilience.
Audit Planning And Scheduling
04:21
Learn how to define audit scope, objectives, timelines, roles, and resources for effective and timely audit execution.
Audit Documentation And Checklists
04:12
Audit documentation and checklists help audits stay structured, consistent, and transparent, providing clear records of activities, findings, and corrective actions for ongoing compliance and improvement.
Hands-On Exercise - Developing An Audit Plan
01:23
Develop a risk-based audit plan for Global Tech Manufacturing, prioritizing product quality, cybersecurity, and supplier compliance, aligning with ISO 9001 and ISO 27,001 by defining scope, objectives, timeline, and responsibilities.
Step 2 - Conducting The Audit
02:08
Develop a structured, objective audit approach by opening the audit meeting, setting ground rules, and gathering objective evidence through interviews, observations, and document reviews.
Opening Meeting And Establishing Audit Ground Rules
05:24
Begin the opening meeting by defining the audit scope, criteria, and methodology, aligning with ISO 9001 and ISO 20,001, and outlining evidence collection and ground rules for transparency.
Gathering Objective Evidence Through Interviews
05:21
Extract objective evidence through structured interviews to verify how processes function in practice, align with ISO 9001 requirements, and identify gaps between documented policies and real operations.
Gathering Objective Evidence Through Observations
06:01
Auditors gather objective evidence through structured observations to verify that manufacturing, cybersecurity, supplier handling, and safety practices align with documented standard operating procedures.
Reviewing Documents And Records
06:02
Auditors verify documents and records against policies, standards, and regulations, ensuring completeness, accuracy, traceability, up-to-date SOPs, training, maintenance, incident and financial records, and proper retention and version control.
Techniques For Effective Questioning And Investigation
05:01
Master open-ended questioning and investigation techniques to gather objective evidence through structured interviews, probing questions, clarification questions, and cross-checking with documents and observations.
برنامه مطالعه هفتگی
سفر یادگیری خود را برنامه‌ریزی کنید
هوش مصنوعی برنامه شخصی بر اساس زمان شما می‌سازد5 ساعت/هفته
الزامات
Familiaridade básica com os padrões de sistema de gestão ISO é recomendada.
Interesse em auditoria interna, conformidade ou gestão da qualidade.
Experiência profissional prévia em auditoria não é necessária.
Acesso a um computador e conexão com a internet para materiais do curso e exercícios.
مخاطب هدف
Quality managers and compliance officers
Internal and external auditors in any sector
ISO coordinators and management system consultants
Environmental, safety, and IT auditors
در مورد این دوره
Este curso contém o uso de inteligência artificial. Liderado pelo Dr. Amar Massoud, um especialista experiente com décadas de experiência acadêmica e profissional, ele combina suporte de IA de ponta com percepção humana para oferecer conteúdo preciso, prático e fácil de seguir. Você ganhará a clareza do aprendizado estruturado e a confiança de ser guiado por uma autoridade reconhecida.
ISO 19011:2018 – Dominando a Auditoria de Sistema de Gestão é seu guia prático, passo a passo para se tornar um auditor confiante e competente de qualquer sistema de gestão baseado em ISO. Seja você envolvido em qualidade (ISO 9001), segurança da informação (ISO 27001), gestão ambiental (ISO 14001) ou outros frameworks, este curso ensina como planejar, conduzir, relatar e acompanhar auditorias efetivamente usando o padrão ISO 19011:2018.
Neste curso, você aprenderá como construir um plano de auditoria do zero, coletar evidências objetivas por meio de entrevistas e observações, identificar não conformidades e escrever descobertas de auditoria que sejam claras e acionáveis. Você também explorará como lidar com ações corretivas, impulsionar a melhoria contínua e conduzir auditorias de acompanhamento com impacto real. Você ganhará experiência prática com modelos de download, como listas de verificação de auditoria, scripts de reunião de abertura, relatórios de não conformidade e modelos de relatórios finais de auditoria.
Projetado para auditores internos, coordenadores ISO, gerentes de qualidade, oficiais de conformidade e profissionais que se preparam para auditorias ISO, este curso preenche a lacuna entre teoria e execução prática. Cenários do mundo real e estudos de caso de empresas modelo ajudam você a praticar suas habilidades como se já estivesse no trabalho.
Tópicos principais incluem:
- Compreender os princípios e estrutura da ISO 19011:2018
- Técnicas de auditoria baseadas em risco para ISO 9001, 27001 e 14001
- Estratégias de entrevista e observação para coletar evidências
- Classificar e relatar não conformidades efetivamente
- Análise de causa raiz e fluxos de trabalho de ação corretiva
- Ferramentas digitais, IA e melhores práticas de auditoria remota
فرصت‌های شغلی و موقعیت‌های هدف
مهارت‌های عملی و آماده بازار کار را بیاموزید و برای موقعیت‌های بین‌المللی برجسته اقدام کنید
برنامه آموزشی آماده کار
موقعیت‌های شغلی که می‌توانید انتخاب کنید
Operations & Business Analyst
Quality Management Auditor (ISO)
Project Operations Lead
Corporate Process Strategist
میانگین دستمزد سالانه تخمینی
$75,000 – $120,000 / yr
تقاضا در بازار جهانی
Steady Enterprise & Corporate Demand
مهارت‌های کلیدی که تسلط خواهید یافت* تخمین‌ها بر اساس استانداردهای جهانی استخدام و گزارش‌های دستمزد فناوری است.
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
با مدرس خود آشنا شوید
Dr. Amar Massoud
مربی اصلی
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
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