Explore ISO 19011 auditing principles for management systems, planning, executing, and reporting with a risk-based approach to identify nonconformities, implement corrective actions, and drive continuous improvement.
ISO 19011:2018: Auditing Sistem Manajemen Langkah demi Langkah
Nonkonformitas, Tindakan Koreksi, Auditing Jarak Jauh & Alat AI | Pendekatan Berbasis Risiko dengan Checklist & Templat
Lahat ng Antas • 37 Mga lektura • Panghabambuhay na Access
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Kilalanin ang iyong instructor: Dr. Amar Massoud
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Mga Aktibong Mag-aaralIngles (American)
99 Mga Subtitle na Wika2 oras 42 min
Kabuuang NilalamanAng matututuhan mo
Menjalankan audit internal, eksternal, dan pemasok berdasarkan prinsip ISO 19011
Mengembangkan rencana audit, membuat checklist, dan menjadwalkan audit secara efisien
Menerapkan pendekatan berbasis risiko untuk auditing dan memprioritaskan area berdampak tinggi
Mengumpulkan bukti obyektif melalui wawancara, observasi, dan tinjauan dokumen
Nilalaman ng Kurso
9 na mga seksyon • 37 mga lektura • 02:42:05 kabuuang habaStep 1 - Preparing For An Audit
02:08
Develop a structured audit preparation by defining scope and objectives, aligning with business goals, planning and scheduling, creating documentation and checklists, and applying a hands-on audit plan exercise.
Understanding The Audit Scope And Objectives
04:54
Risk-Based Approach To Auditing
04:34
Adopt a risk-based auditing approach to prioritize high-risk areas like product quality, cybersecurity, and regulatory compliance, improving decision making, efficiency, security, and resilience.
Audit Planning And Scheduling
04:21
Learn how to define audit scope, objectives, timelines, roles, and resources for effective and timely audit execution.
Audit Documentation And Checklists
04:12
Audit documentation and checklists help audits stay structured, consistent, and transparent, providing clear records of activities, findings, and corrective actions for ongoing compliance and improvement.
Hands-On Exercise - Developing An Audit Plan
01:23
Develop a risk-based audit plan for Global Tech Manufacturing, prioritizing product quality, cybersecurity, and supplier compliance, aligning with ISO 9001 and ISO 27,001 by defining scope, objectives, timeline, and responsibilities.
Step 2 - Conducting The Audit
02:08
Develop a structured, objective audit approach by opening the audit meeting, setting ground rules, and gathering objective evidence through interviews, observations, and document reviews.
Opening Meeting And Establishing Audit Ground Rules
05:24
Begin the opening meeting by defining the audit scope, criteria, and methodology, aligning with ISO 9001 and ISO 20,001, and outlining evidence collection and ground rules for transparency.
Gathering Objective Evidence Through Interviews
05:21
Extract objective evidence through structured interviews to verify how processes function in practice, align with ISO 9001 requirements, and identify gaps between documented policies and real operations.
Gathering Objective Evidence Through Observations
06:01
Auditors gather objective evidence through structured observations to verify that manufacturing, cybersecurity, supplier handling, and safety practices align with documented standard operating procedures.
Reviewing Documents And Records
06:02
Auditors verify documents and records against policies, standards, and regulations, ensuring completeness, accuracy, traceability, up-to-date SOPs, training, maintenance, incident and financial records, and proper retention and version control.
Techniques For Effective Questioning And Investigation
05:01
Master open-ended questioning and investigation techniques to gather objective evidence through structured interviews, probing questions, clarification questions, and cross-checking with documents and observations.
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Mga kinakailangan
Familiaritas dasar dengan standar sistem manajemen ISO disarankan.
Minat dalam auditing internal, kepatuhan, atau manajemen kualitas.
Pengalaman auditing profesional sebelumnya tidak diperlukan.
Akses ke komputer dan koneksi internet untuk materi kursus dan latihan.
Target na Audience
Quality managers and compliance officers
Internal and external auditors in any sector
ISO coordinators and management system consultants
Environmental, safety, and IT auditors
Tungkol sa kursong ito
Kursus ini menggunakan teknologi kecerdasan buatan. Dipimpin oleh Dr. Amar Massoud, seorang ahli berpengalaman dengan pengalaman akademik dan profesional bertahun-tahun, kursus ini menggabungkan dukungan AI yang canggih dengan wawasan manusia untuk menyampaikan konten yang tepat, praktis, dan mudah diikuti. Anda akan memperoleh kejelasan dari pembelajaran yang terstruktur dan kepercayaan dari bimbingan otoritas terkenal.
ISO 19011:2018 – Mastering Management System Auditing adalah panduan praktis langkah demi langkah Anda untuk menjadi auditor yang percaya diri dan kompeten dari setiap sistem manajemen berbasis ISO. Baik Anda terlibat dalam kualitas (ISO 9001), keamanan informasi (ISO 27001), pengelolaan lingkungan (ISO 14001), atau kerangka kerja lainnya, kursus ini mengajarkan Anda cara merencanakan, melakukan, melaporkan, dan mengikuti audit secara efektif menggunakan standar ISO 19011:2018.
Dalam kursus ini, Anda akan belajar cara membangun rencana audit dari nol, mengumpulkan bukti obyektif melalui wawancara dan observasi, mengidentifikasi nonkonformitas, dan menulis temuan audit yang jelas dan dapat ditindaklanjuti. Anda juga akan mengeksplorasi cara menangani tindakan korektif, mendorong peningkatan berkelanjutan, dan melakukan audit tindak lanjut dengan dampak nyata. Anda akan memperoleh pengalaman praktis dengan templat yang dapat diunduh seperti checklist audit, skrip rapat pembukaan, laporan nonkonformitas, dan templat laporan audit akhir.
Dirancang untuk auditor internal, koordinator ISO, manajer kualitas, petugas kepatuhan, dan profesional yang mempersiapkan audit ISO, kursus ini menjembatani kesenjangan antara teori dan eksekusi praktis. Skenario dunia nyata dan studi kasus perusahaan model membantu Anda mempraktikkan keterampilan seolah-olah Anda sudah bekerja.
Topik utama termasuk:
- Memahami prinsip dan struktur ISO 19011:2018
- Teknik auditing berbasis risiko untuk ISO 9001, 27001, dan 14001
- Strategi wawancara dan observasi untuk mengumpulkan bukti
- Mengklasifikasikan dan melaporkan nonkonformitas secara efektif
- Analisis penyebab utama dan alur tindakan korektif
- Alat digital, AI, dan praktik terbaik auditing jarak jauh
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Risk Assessment & Auditing Compliance
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Financial Reporting & Modeling
Cross-Functional Team Leadership
Kilalanin ang iyong instruktor
Dr. Amar Massoud
Pangunahing Instruktor
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
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