Explore ISO 19011 auditing principles for management systems, planning, executing, and reporting with a risk-based approach to identify nonconformities, implement corrective actions, and drive continuous improvement.
ISO 19011:2018: Management System Auditing Step by Step
Non-conformités, actions correctives, audit à distance et outils d'IA | Approche basée sur les risques avec des listes de contrôle et des modèles
All Levels • 37 Lectures • Full Lifetime Access
Verified Master Instructor
TRAILER
Meet your instructor: Dr. Amar Massoud
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Total ContentWhat you will learn
Mener des audits internes, externes et fournisseurs basés sur les principes ISO 19011
Élaborer un plan d'audit, créer des listes de contrôle et planifier des audits efficacement
Appliquer une approche basée sur les risques pour l'audit et prioriser les domaines à fort impact
Recueillir des preuves objectives par le biais d'entretiens, d'observations et de revues de documents
Course Content
9 sections • 37 lectures • 02:42:05 total lengthStep 1 - Preparing For An Audit
02:08
Develop a structured audit preparation by defining scope and objectives, aligning with business goals, planning and scheduling, creating documentation and checklists, and applying a hands-on audit plan exercise.
Understanding The Audit Scope And Objectives
04:54
Risk-Based Approach To Auditing
04:34
Adopt a risk-based auditing approach to prioritize high-risk areas like product quality, cybersecurity, and regulatory compliance, improving decision making, efficiency, security, and resilience.
Audit Planning And Scheduling
04:21
Learn how to define audit scope, objectives, timelines, roles, and resources for effective and timely audit execution.
Audit Documentation And Checklists
04:12
Audit documentation and checklists help audits stay structured, consistent, and transparent, providing clear records of activities, findings, and corrective actions for ongoing compliance and improvement.
Hands-On Exercise - Developing An Audit Plan
01:23
Develop a risk-based audit plan for Global Tech Manufacturing, prioritizing product quality, cybersecurity, and supplier compliance, aligning with ISO 9001 and ISO 27,001 by defining scope, objectives, timeline, and responsibilities.
Step 2 - Conducting The Audit
02:08
Develop a structured, objective audit approach by opening the audit meeting, setting ground rules, and gathering objective evidence through interviews, observations, and document reviews.
Opening Meeting And Establishing Audit Ground Rules
05:24
Begin the opening meeting by defining the audit scope, criteria, and methodology, aligning with ISO 9001 and ISO 20,001, and outlining evidence collection and ground rules for transparency.
Gathering Objective Evidence Through Interviews
05:21
Extract objective evidence through structured interviews to verify how processes function in practice, align with ISO 9001 requirements, and identify gaps between documented policies and real operations.
Gathering Objective Evidence Through Observations
06:01
Auditors gather objective evidence through structured observations to verify that manufacturing, cybersecurity, supplier handling, and safety practices align with documented standard operating procedures.
Reviewing Documents And Records
06:02
Auditors verify documents and records against policies, standards, and regulations, ensuring completeness, accuracy, traceability, up-to-date SOPs, training, maintenance, incident and financial records, and proper retention and version control.
Techniques For Effective Questioning And Investigation
05:01
Master open-ended questioning and investigation techniques to gather objective evidence through structured interviews, probing questions, clarification questions, and cross-checking with documents and observations.
Weekly Study Plan
Plan Your Learning Journey
AI generates a personalized schedule based on your availability5 hrs/week
Requirements
Une connaissance de base des normes de systèmes de management ISO est recommandée.
Un intérêt pour l'audit interne, la conformité ou la gestion de la qualité.
Une expérience professionnelle en audit n'est pas requise.
Accès à un ordinateur et à une connexion Internet pour les matériaux de cours et les exercices.
Target Audience
Quality managers and compliance officers
Internal and external auditors in any sector
ISO coordinators and management system consultants
Environmental, safety, and IT auditors
About this course
Ce cours utilise l'intelligence artificielle. Dirigé par le Dr Amar Massoud, un expert chevronné avec des décennies d'expérience académique et professionnelle, il combine un soutien AI de pointe avec une perspicacité humaine pour fournir un contenu précis, pratique et facile à suivre. Vous gagnerez en clarté grâce à un apprentissage structuré et en confiance en étant guidé par une autorité reconnue.
ISO 19011:2018 – Maîtriser l'audit des systèmes de management est votre guide pratique, étape par étape, pour devenir un auditeur confiant et compétent de tout système de management basé sur l'ISO. Que vous soyez impliqué dans la qualité (ISO 9001), la sécurité de l'information (ISO 27001), la gestion environnementale (ISO 14001) ou d'autres cadres, ce cours vous enseigne comment planifier, mener, rapporter et assurer le suivi des audits efficacement en utilisant la norme ISO 19011:2018.
Dans ce cours, vous apprendrez à construire un plan d'audit à partir de zéro, à recueillir des preuves objectives par le biais d'entretiens et d'observations, à identifier les non-conformités et à rédiger des conclusions d'audit claires et exploitables. Vous explorerez également comment gérer les actions correctives, stimuler l'amélioration continue et mener des audits de suivi avec un impact réel. Vous acquerrez une expérience pratique avec des modèles téléchargeables tels que des listes de contrôle d'audit, des scripts de réunion d'ouverture, des rapports de non-conformité et des modèles de rapport d'audit final.
Conçu pour les auditeurs internes, les coordinateurs ISO, les gestionnaires de qualité, les responsables de conformité et les professionnels se préparant aux audits ISO, ce cours comble le fossé entre la théorie et l'exécution pratique. Des scénarios réels et des études de cas d'entreprises modèles vous aident à pratiquer vos compétences comme si vous étiez déjà au travail.
Les principaux sujets incluent :
- Comprendre les principes et la structure de l'ISO 19011:2018
- Techniques d'audit basées sur les risques pour ISO 9001, 27001 et 14001
- Stratégies d'entretien et d'observation pour recueillir des preuves
- Classement et rapport efficace des non-conformités
- Analyses des causes profondes et flux de travail pour les actions correctives
- Outils numériques, IA et meilleures pratiques pour l'audit à distance
Career Opportunities & Job Roles
Build practical, job-ready skills and qualify for high-impact roles worldwide
Job-Ready Curriculum
Target Roles You Can Apply For
Operations & Business Analyst
Quality Management Auditor (ISO)
Project Operations Lead
Corporate Process Strategist
Estimated Annual Salary
$75,000 – $120,000 / yr
Global Industry Demand
Steady Enterprise & Corporate Demand
In-Demand Skills You Master* Estimates based on global tech hiring benchmarks and industry compensation reports.
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
Meet your instructor
Dr. Amar Massoud
Main Instructor
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
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