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Improve Your Conflict Management Skills (课程)
How to Make a Real Difference in Situations Involving Conflict
所有级别 • 8 讲座 • 终身无限畅学认证硕士导师
认识您的导师:Dr Neil Thompson
19 ms
你将学到什么
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课程内容
1 部分 • 8 讲座 • 01:10:56 总长度规划您的学习之旅
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It will be helpful – but not essential – to have completed Neil’s Managing Conflict course before starting this one
Anyone who wants to improve their conflict management skills and be more confident in dealing with difficult situation
关于本课程
Conflict is a common feature of life, whether in the workplace or beyond. A common reaction is to back away or hide our head in the sand, even though this type of response is not helpful and may actually make the situation worse. This course has therefore been developed to help participants develop a fuller knowledge of conflict management, a more confident response to it and a higher level of skills.
It follows on from Neil’s earlier course, Managing Conflict, which introduced the basics. The current course builds on these foundations by establishing three key principles; exploring the range of sources of conflict; introducing a number of useful tools for responding to the challenges of situations involving conflict; highlighting the importance of ‘principled negotiation’; and considering the potential benefits of conflict.
Conflict situations have the potential to be very unpleasant and stressful, but when handled skilfully and effectively, they need not be feared. Indeed, becoming highly skilled in managing conflict can be extremely helpful in a wide range of careers, businesses and wider life circumstances.
Feeling more confident about managing conflict can help us to become more confident in general, better equipped to respond positively to difficult situations when they arise.
职业发展机遇与目标岗位
掌握前沿实战技能,胜任全球高薪核心职位
Operations & Business Analyst
Quality Management Auditor (ISO)
Project Operations Lead
Corporate Process Strategist
$75,000 – $120,000 / yr
Steady Enterprise & Corporate Demand
Dr Neil Thompson
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