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Implement ISO 20000-1:2018 Step By Step With Templates
IT Service Management System Implementation, Process Documentation & Continual Improvement | With Templates
Barcha darajalar • 42 Ma'ruzalar • Umrbod kirish
Tasdiqlangan usta o'qituvchi
TREYLER
O'qituvchi bilan tanishing: Dr. Amar Massoud
19 ms
5.0 / 5.0
Global reyting1
Faol talabalarIngliz (Amerika)
99 ta til subtitrlari2 soat 50 daq
Jami tarkibSiz nimani o'rganasiz
Understand ISO 20000 standards and their application in IT service management.
Implement and maintain key SMS processes like incident, change, and problem management.
Improve service quality and customer satisfaction through effective service management practices.
Create an effective Service Management System (SMS) policy aligned with organizational goals.
Kurs mazmuni
6 bo'limlar • 42 ma'ruzalar • 02:50:31 umumiy uzunligiStep 1 - Obtain Management Support
05:49
Step 2 - Define the Scope of the SMS
06:03
Step 3 - Write the SMS Policy
06:56
Develop the sms policy to align the service management system with strategic goals, scope, data centers across North America and Europe, cloud services, and regulatory commitments like GDPR and HIPAA.
Step 4 - Define Roles for SMS Implementation
05:38
Step 5 - Perform Assessment and Gap Analysis
05:49
Step 6 - Establish the Project
05:30
Establish the ISO 20,001 project by defining clear goals aligned with strategy and assigning roles and responsibilities. Plan resources and timelines, and prepare essential documentation.
Step 7: Implement Support Procedures
11:49
Step 9 - Implement Processes and or Functions
03:06
Implement the documented processes by rolling out training, piloting in a controlled environment, and monitoring with KPIs, audits, and change management to drive continuous improvement and ISO 20000-1:2018 alignment.
Step 10 - Perform Training and Awareness Programs
07:03
Step 11 - Operate the SMS
06:21
Step 12 - Implement the Continual Service Improvement (CSI) Process
08:25
Define CSI goals aligned with business objectives, foster a culture of continuous improvement, measure with KPIs, collect and analyze data, plan and implement improvements, and review outcomes.
Step 13 - Conduct Internal Audit
05:57
Step 14 - Management Review
04:30
Step 15 - Certification Preparation
02:03
Step 16 - Stage 1 & 2 Certification Audit
02:41
Navigate stage one and stage two ISO 20000-1:2018 certification audits by reviewing SMS documentation and conducting on-site assessments, addressing findings, and ensuring compliant it service management.
Step 17 - Achieve Certification
01:49
The organization achieves ISO 20000-1:2018 certification after a rigorous stage two audit, addresses non-conformities, and earns formal approval, boosting credibility and celebrating the team.
Step 18 - Maintain Certification
02:05
Haftalik Oquv Rejasi
Oquv sayohatingizni rejalashtiring
SI vaqtingizga mos shaxsiy jadval yaratadi5 soat/hafta
Talablar
Basic understanding of IT service management concepts
Familiarity with IT operations and service delivery
No prior ISO 20000 experience required, beginners welcome
Maqsadli auditoriya
IT professionals seeking to deepen their understanding of service management
Service managers aiming to enhance service delivery standards
Team leaders responsible for IT service operations
Individuals preparing for ISO 20000 certification
Ushbu kurs haqida
Master ISO 20000-1:2018 Implementation Step-by-Step with Practical Templates and Expert Guidance
Welcome to our comprehensive course designed to empower you with the skills and tools needed to implement ISO 20000-1:2018 seamlessly within your organization. Whether you're new to IT service management or looking to refine your current practices, this course provides a structured approach to aligning with international standards.
Throughout this course, you'll explore the fundamental principles of ISO 20000-1:2018, gaining a deep understanding of how to establish and optimize your Service Management System (SMS). From crafting a robust SMS policy that aligns with your organization's strategic goals to conducting internal audits and continual service improvement, each module is crafted to enhance your proficiency.
Our practical, hands-on approach includes customizable templates and real-world examples to guide you through every phase of implementation. You'll learn essential techniques for managing service delivery, ensuring compliance with regulatory frameworks such as GDPR and HIPAA, and fostering a culture of service excellence within your team.
By the course's conclusion, you'll be equipped not only to lead ISO 20000-1:2018 projects but also to drive tangible improvements in service quality and operational efficiency. Whether you're a manager, consultant, or IT professional, this course empowers you to elevate your organization's service management standards, enhance customer satisfaction, and achieve business excellence.
Join us on this journey to transform your service delivery capabilities and become a catalyst for positive change within your organization.
Karyera imkoniyatlari va maqsadli kasblar
Amaliy va ishga tayyor ko'nikmalarni egallab, xalqaro miqyosdagi nufuzli lavozimlarga ariza topshiring
Ishga tayyor o'quv dasturi
Ariza topshirishingiz mumkin bo'lgan lavozimlar
Full Stack Software Engineer
Backend Systems Developer
Frontend Application Specialist
Automation & Scripting Engineer
Taxminiy yillik maosh
$90,000 – $145,000 / yr
Global bozor talabi
High Global Tech Demand
Siz egallaydigan asosiy ko'nikmalar* Baholar global texnologiya bozori va maosh hisobotlariga asoslangan.
Production Code Architecture
RESTful & Modern API Design
State Management & UI Scaling
Debugging & Automated Testing
O'qituvchingiz bilan tanishing
Dr. Amar Massoud
Bosh murabbiy
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
Talabalar ham sotib olishdi
Ushbu kursni ko'rgan o'quvchilar ham ushbu eng yuqori baholangan kurslarga yozilishdi
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Tez-tez so'raladigan savollar
Ushbu kurs bo'yicha eng keng tarqalgan savollarga javob toping.
Ha! Upon completing 100% of the course lectures and assignments, you can instantly download your verified digital Certificate of Completion directly from your Lucebra profile.
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