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Implementarea ISO 20000-1:2018 Pas Cu Pas Cu Șabloane
Implementarea Sistemului de Management al Serviciilor IT, Documentarea Proceselor și Îmbunătățirea Continuă | Cu Șabloane
সকল স্তর • 42 বক্তৃতা • আজীবন অ্যাক্সেস
যাচাইকৃত মাস্টার প্রশিক্ষক
ট্রেলার
আপনার প্রশিক্ষকের সাথে দেখা করুন: Dr. Amar Massoud
19 ms
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গ্লোবাল রেটিং1
সক্রিয় ছাত্রইংরেজি (মার্কিন যুক্তরাষ্ট্র)
99টি ভাষার সাবটাইটেল2 ঘণ্টা 50 মি.
মোট বিষয়বস্তুযা শিখবেন
Înțelegerea standardelor ISO 20000 și aplicarea lor în managementul serviciilor IT.
Implementarea și menținerea proceselor cheie ale SMS precum managementul incidentelor, schimbărilor și problemelor.
Îmbunătățirea calității serviciilor și a satisfacției clienților prin practici eficiente de management al serviciilor.
Crearea unei politici eficiente a Sistemului de Management al Serviciilor (SMS) aliniate cu obiectivele organizaționale.
কোর্সের বিষয়বস্তু
6 বিভাগ • 42 বক্তৃতা • 02:50:31 মোট দৈর্ঘ্যStep 1 - Obtain Management Support
05:49
Step 2 - Define the Scope of the SMS
06:03
Step 3 - Write the SMS Policy
06:56
Develop the sms policy to align the service management system with strategic goals, scope, data centers across North America and Europe, cloud services, and regulatory commitments like GDPR and HIPAA.
Step 4 - Define Roles for SMS Implementation
05:38
Step 5 - Perform Assessment and Gap Analysis
05:49
Step 6 - Establish the Project
05:30
Establish the ISO 20,001 project by defining clear goals aligned with strategy and assigning roles and responsibilities. Plan resources and timelines, and prepare essential documentation.
Step 7: Implement Support Procedures
11:49
Step 9 - Implement Processes and or Functions
03:06
Implement the documented processes by rolling out training, piloting in a controlled environment, and monitoring with KPIs, audits, and change management to drive continuous improvement and ISO 20000-1:2018 alignment.
Step 10 - Perform Training and Awareness Programs
07:03
Step 11 - Operate the SMS
06:21
Step 12 - Implement the Continual Service Improvement (CSI) Process
08:25
Define CSI goals aligned with business objectives, foster a culture of continuous improvement, measure with KPIs, collect and analyze data, plan and implement improvements, and review outcomes.
Step 13 - Conduct Internal Audit
05:57
Step 14 - Management Review
04:30
Step 15 - Certification Preparation
02:03
Step 16 - Stage 1 & 2 Certification Audit
02:41
Navigate stage one and stage two ISO 20000-1:2018 certification audits by reviewing SMS documentation and conducting on-site assessments, addressing findings, and ensuring compliant it service management.
Step 17 - Achieve Certification
01:49
The organization achieves ISO 20000-1:2018 certification after a rigorous stage two audit, addresses non-conformities, and earns formal approval, boosting credibility and celebrating the team.
Step 18 - Maintain Certification
02:05
সাপ্তাহিক অধ্যয়ন পরিকল্পনা
আপনার শেখার যাত্রা পরিকল্পনা করুন
AI আপনার সময় অনুযায়ী ব্যক্তিগত সময়সূচী তৈরি করে5 ঘন্টা/সপ্তাহ
প্রয়োজনীয়তা
Înțelegere de bază a conceptelor de management al serviciilor IT
Familiarizare cu operațiunile IT și livrarea serviciilor
Nici o experiență anterioară în ISO 20000 nu este necesară, începătorii sunt bineveniți
লক্ষ্য শ্রোতা
IT professionals seeking to deepen their understanding of service management
Service managers aiming to enhance service delivery standards
Team leaders responsible for IT service operations
Individuals preparing for ISO 20000 certification
এই কোর্স সম্পর্কে
Dominateți Implementarea ISO 20000-1:2018 Pas-cu-Pas cu Șabloane Practice și Îndrumări de la Experți
Bun venit în cursul nostru cuprinzător, conceput pentru a vă înzestra cu abilitățile și instrumentele necesare pentru a implementa ISO 20000-1:2018 fără probleme în organizația dvs. Fie că sunteți nou în managementul serviciilor IT sau căutați să vă rafinați practicile actuale, acest curs oferă o abordare structurată pentru alinierea cu standardele internaționale.
Pe parcursul acestui curs, veți explora principiile fundamentale ale ISO 20000-1:2018, câștigând o înțelegere profundă a modului în care puteți stabili și optimiza Sistemului de Management al Serviciilor (SMS). De la elaborarea unei politici robuste a SMS care se alinieză obiectivelor strategice ale organizației dvs. până la efectuarea auditurilor interne și îmbunătățirea continuă a serviciilor, fiecare modul este creat pentru a vă spori competențele.
Abordarea noastră practică și hands-on include șabloane personalizabile și exemple din lumea reală pentru a vă ghida prin fiecare fază a implementării. Veți învăța tehnici esențiale pentru gestionarea livrării serviciilor, asigurându-vă conformitatea cu cadrele normative precum GDPR și HIPAA, și promovând o cultură a excelenței serviciilor în cadrul echipei dvs.
Până la sfârșitul cursului, veți fi pregătit nu doar pentru a conduce proiecte ISO 20000-1:2018, dar și pentru a stimula îmbunătățiri tangibile în calitatea serviciilor și eficiența operațională. Fie că sunteți manager, consultant sau profesionist IT, acest curs vă înzestrează pentru a ridica standardele de management al serviciilor din organizația dvs., a crește satisfacția clienților și a atinge excelența afacerii.
Alăturați-vă nouă în această călătorie pentru a vă transforma capacitățile de livrare a serviciilor și pentru a deveni un catalizator al schimbării pozitive în organizația dvs.
ক্যারিয়ারের সুযোগ এবং লক্ষ্যযুক্ত কাজের পদ
ব্যবহারিক এবং কর্মোপযোগী দক্ষতা অর্জন করুন এবং বিশ্বব্যাপী শীর্ষস্থানীয় পদের জন্য আবেদন করুন
কাজের জন্য প্রস্তুত পাঠ্যক্রম
যেসব পদে আপনি আবেদন করতে পারেন
Full Stack Software Engineer
Backend Systems Developer
Frontend Application Specialist
Automation & Scripting Engineer
আনুমানিক বার্ষিক বেতন
$90,000 – $145,000 / yr
বিশ্বব্যাপী শিল্পের চাহিদা
High Global Tech Demand
যেসব মূল দক্ষতায় আপনি পারদর্শী হবেন* আনুমানিক তথ্য বিশ্বব্যাপী টেক নিয়োগের মানদণ্ড এবং বেতন প্রতিবেদনের উপর ভিত্তি করে।
Production Code Architecture
RESTful & Modern API Design
State Management & UI Scaling
Debugging & Automated Testing
আপনার প্রশিক্ষকের সাথে পরিচিত হন
Dr. Amar Massoud
প্রধান প্রশিক্ষক
PhD in computer science and IT manager with 36 years technical experience in various fields including IT Security, IT Governance, IT Service Management , Software Development, Project Management, Business Analysis and Software Architecture. I hold 80+ IT certifications such as :
ITIL 4 Master, ITIL 3 Expert
ISO 27001 Auditor, ComptIA Security+, GSEC, CEH, ECSA, CISM, CISSP, CISA
PGMP, MSP
PMP, PMI-ACP, Prince2 Practitioner, Praxis, Scrum Master
COBIT 2019 Implementor, COBIT 5 Assessor/Implementer
TOGAF certified
Lean Specialist, VSM Specialist
PMI RMP, ISO 31000 Risk Manager, ISO 22301 Lead Auditor
PMI-PBA, CBAP
Lean Six Sigma Black Belt, ISO 9001 Implementer
Azure Administrator, Azure DevOps Expert, AWS Practitioner
And many more....
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