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管理冲突的情商大师课程

掌握情商(EQ)框架、缓解冲突技巧、非暴力沟通、原则性谈判和工作场所调解,将人际冲突转化为协作。

Ngazi Zote • 38 Mihadhara • Ufikiaji wa Maisha Yote

Mwalimu Mkuu Aliyethibitishwa

管理冲突的情商大师课程
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Kutana na mwalimu wako: vertex Business

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Kiingereza (Marekani)
Nukuu 99 za Lugha
4 saa 59 dak
Jumla ya Maudhui

Utajifunza nini

应用Goleman的五个情商领域来预测、缓解和解决职场中的人际冲突。
映射个人情感触发点并部署生理自我调节技术以在压力下保持高管镇定。
缓解包括基本归因错误、确认偏见和固定饼干假设在内的破坏性认知偏见。
使用Thomas-Kilmann冲突模式仪表(TKI)评估个人和团队冲突模式以实现行为灵活性。

Maudhui ya Kozi

8 sehemu • 38 mihadhara • 04:59:49 urefu wa jumla

What Is Conflict Myths, Misconceptions, and the Hidden Opportunity

07:20

Introduction to Emotional Intelligence The Science Behind EQ

07:32

The EQ–Conflict Matrix How Emotions Drive Every Stage of Conflict

08:32

The Thomas-Kilmann Conflict Mode Instrument (TKI) Know Your Default Style

07:01

The Conflict Resolution Roadmap A Framework for the Entire Course

09:36

About Course and Us

01:31

Mapping Your Emotional Triggers The Personal Conflict Landscape

09:02

Values, Needs & Identity in Conflict Why We Fight for What We Fight For

08:35

Cognitive Biases That Escalate Conflict The Mind's Hidden Saboteurs

08:02

Emotional Self-Regulation The Seven Techniques That Work Under Fire

07:08

The Architecture of Empathy Three Levels That Transform Conflict

07:52

Active Listening Mastery The Most Underrated Conflict Resolution Tool

07:19

Reading Emotional Cues Non-Verbal Communication in Conflict

07:55

Social Awareness Navigating Conflict in Teams and Organisations

09:49
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Mahitaji

在任何行业部门的职场、组织或团队环境中具有基本专业经验。

愿意进行诚实的自我反思、触发点映射和个人情商评估。

熟悉标准的组织互动、团队沟通渠道和工作场所动态。

拥有计算机、平板电脑或智能手机并具有互联网连接,以查看课程模块和反思工具。

Watazamaji Walengwa

Team leads, department managers, and supervisors seeking to mediate disputes, restore collaboration, and reduce friction.

HR professionals, Employee Relations specialists, and People & Culture leaders managing workplace mediation and grievance cases.

Senior executives, directors, and C-suite leaders wanting to model empathetic authority and prevent toxic boardroom dynamics.

High-potential professionals preparing for leadership promotions who need to master high-stakes interpersonal communication.

Kuhusu kozi hii

冲突是职业生活中不可避免的一部分——存在于团队、部门、董事会和客户关系中。衡量专业卓越的关键不在于是否会发生冲突,而在于领导者和从业者在冲突发生时如何熟练应对。管理冲突的情商大师课程是一个研究支持的、由从业者主导的高管课程,旨在将情商(EQ)的行为神经科学与行之有效的争议解决和调解方法相结合,将人际摩擦从破坏性的负担转变为创新、心理安全和组织凝聚力的强大催化剂。

课程分为八个渐进模块,从自我意识和生理自我调节开始,探讨杏仁核劫持的神经生物学、个人触发点映射和认知去偏(对抗基本归因错误和固定饼干假设)。学习者掌握社会智能和多层次同理心(认知、情感、富有同情心),非语言微表情分析,以及Thomas-Kilmann冲突模式仪表(TKI)。课程深入掌握工作场所争议的解剖——利用Friedrich Glasl的九阶段冲突升级模型、文化智能(Hofstede/Lewis模型)、权力动态(French和Raven),以及团队系统性故障线(Karpman戏剧三角)。参与者在Marshall Rosenberg的非暴力沟通(NVC)、DESC自信公式、哈佛基于利益的谈判(BATNA/WATNA)、CALMER去激化框架、恢复性司法和远程/混合数字冲突管理方面发展操作流畅性。

大师课程通过记录的国际案例研究和应用场景综合核心原则:在伦敦投资银行(英国)转变一个有毒的、分裂的交易台,解决纽约和新加坡在全球科技领域的跨文化权力距离和沟通风格冲突,在美国SaaS行业为高绩效者提供发展性反馈,以及调解德国精密工程家族企业的继任僵局。该项目以五个高级从业者策略结束——冲突后尸检、哈佛“第三故事”开场、通过7秒规则的战略性沉默、“承认并重定向”公式和优雅退出框架——使领导者能够

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