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Conflict management and crucial communications crash course (강좌)

The 7 steps to make you feel comfortable and prepared for the most difficult conversations you need to have in your life

모든 레벨 • 14 강의 • 평생 이용권
Gregory Henriques

검증된 마스터 강사

Conflict management and crucial communications crash course
트레일러
강사를 만나세요: Gregory Henriques

19 ms

5.0 / 5.0
글로벌 평가
55분
총 내용

무엇을 배울 것인가

  • ·        Apply a clear structure to deliver a difficult conversation
  • ·        Feel comfortable and assured when they need to have a difficult conversation
  • ·        Be certain to deliver difficult messages while making the other person feel respected and appreciated
  • ·        Practice their new skill of having difficult conversation
  • ·        Resolve long lasting conflicts peacefully and at ease

코스 내용

5 섹션 • 14 강의 • 00:55:18 총 길이

Welcome

00:53

Preparing your problem statement

무료 미리보기
06:00

Remember: your problem statement is the most essential part of your preparation because it will give you the certainty of knowing what you are going to say.

-Describe the situation in a neutral way, avoiding judgements, just like a video camera would describe a scene
-Talk about how YOU felt and how YOU got impacted, and avoid at all costs to talk about the other person

Getting into the right state

06:32
This video will give you keys to prepare HOW you will deliver the conversation. Remember:
  • Separate from your emotional state before having the discussion
  • The other person is a human being, with weaknesses and feelings, just like you

Presenting your problem statement

03:57

Remember: when you properly prepare with the previous steps, delivering your problem statement is easy because you already know what to say and how to say it!

Asking your critical question

02:41

Remember: "my question to you is: what are you going to do about this?"

Listening to the other person

04:44

Remember:

You have 2 ears and 1 mouth, make sure you listen carefully to the other person.

You can use the 3 following techniques:

-dig deeper on generalisations like "all the time", "always", "every"
-ask for clarity where necessary with "what specifically?" or "what precisely?"
-ask open ended questions that will allow the other person the develop their ideas and thoughts

Agreeing on next steps

03:23

Remember: a good crucial conversation finishes with agreed actions
-who is doing what?
-by when?
-what exactly?

Finishing the conversation

02:36

Remember: the shorter the better!

By the way...

00:37

Thank you for leaving your feedback and review!

BONUS VIDEO - breaking up with your partner

07:20

Thank you for leaving your feedback and review!

BONUS VIDEO - separation discussion at work

06:36

BONUS VIDEO - discussion with your flatmate

03:02
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요구사항

It would be preferable if you could think of a specific discussion you would like to have at some point in the future

대상 고객

ANYONE who wants to significantly improve their communication skills

이 코스에 대하여

Overview:

How would your relationships evolve if you had the gift of feeling completely relaxed and comfortable when having difficult conversations with other people and making them feel respected and appreciated? Psychology and years of study in Communication have proven that this skill can be learnt!


In this conflict management and crucial communications course you will learn



  • ·        Apply a clear structure to deliver a difficult conversation
  • ·        Feel comfortable and assured when they need to have a difficult conversation
  • ·        Be certain to deliver difficult messages while making the other person feel respected and appreciated
  • ·        Practice their new skill of having difficult conversation
  • ·        Resolve long lasting conflicts peacefully and at ease

 

Description:

How does this course work?

This course will give you the chance to learn a simple 7 steps process that you can use for any difficult conversation, it will also give you chances to practice and give you real life examples.

Through this training, you will be preparing for a difficult discussion you want to have, and you will have the opportunity to put the concepts into practice in your own life.

All you have to do then is share your learnings and successes, and prepare for the next one!


What are the 7 steps?

·        Preparing your problem statement

·        Getting into the right state

·        Presenting your problem statement

·        Asking your critical question

·        Listening to the other person

·        Agreeing on next steps

·        Closing the discussion

As you can see, this training is not just covering WHAT you need to say, it also covers the HOW: it will help you understand how you can get into the right State in order to deliver the conversations successfully.

 

WHO should do this training? 

In my opinion this should be taught at high school, it is so crucial and so instrumental. Human being are all about connection, and yet so often we don't get to connect because even with the best intent in mind, we don't manage to deliver the right messages.


Do you have any other question?

Please let me know and I will be delighted to answer. I have made this training as an act of contribution, this is why the price is so low, I want this course to be affordable so that as many people as possible can benefit from it!


ENJOY, Greg.

커리어 기회 및 목표 직무

실무 중심의 역량을 강화하고 글로벌 경쟁력을 갖춘 핵심 직무에 지원하세요

실무 즉시 적용 커리큘럼
지원 가능한 주요 직무

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

예상 평균 연봉
$75,000 – $120,000 / yr
글로벌 시장 수요

Steady Enterprise & Corporate Demand

습득하게 되는 핵심 실무 역량
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* 글로벌 IT 채용 벤치마크 및 산업별 급여 보고서를 바탕으로 한 추정치입니다.
강사 소개
Gregory Henriques
5.0 평가
0 학생
프로필 전체 보기
Gregory Henriques
메인 강사
Personal Growth
The common denominator of my story is personal growth and continuous improvement, my journey includes various steps such as professional DJ, 7 marathons, 2 IRONMAN, certifying in NLP, living in the US, Greece, London and then Amsterdam. For 12 years I built an exciting career in some of the biggest FMCG companies of the world: Mars Inc, SABMiller, ABInbev and Heineken. In 2016 I finally made the move from corporate to full-time entrepreneur, creating a company called Villa Feria in Portugal. I invite you to consult my website for more information about me, for a free well-being questionnaire and for lots of free materials related to personal growth....

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