Lucebra
Lucebra-Geschäft
Business & Wirtschaft/Kommunikation/Kundenservice

Herausragender Kundenservice - Der ultimative Leitfaden!

Domine a arte de oferecer atendimento ao cliente de classe mundial, lide com reclamações como um profissional e faça seu negócio crescer rapidamente

Alle Stufen • 15 Vorträge • Lebenslanger Zugriff
Paul Cline

Verifizierter Meister-Dozent

Atendimento ao Cliente Excepcional - O Guia Definitivo!
ANHÄNGER
Treffen Sie Ihren Lehrer: Paul Cline

19 ms

5.0 / 5.0
Globale Bewertung
1
Aktive Studenten
Englisch
Untertitel in 99 Sprachen
2 Std. 27 Min.
Gesamtinhalt

Was Sie lernen werden

Como entregar um atendimento ao cliente excepcional que aumenta as vendas e a fidelidade do cliente
Como lidar profissionalmente com clientes difíceis e resolver problemas rapidamente
Os princípios-chave da Gestão da Qualidade Total (GTQ) e como aplicá-los
Os erros mais comuns de atendimento ao cliente e como evitá-los

Kursinhalt

1 Abschnitte • 15 Vorträge • 02:27:30 Gesamtlänge

WHY Customer Service Is CRITICAL To Your Business!

05:06

Good Isn't Good Enough!

03:08

We Are ALL in the "Helping Field"

10:09

Providing "Concierge" Level Of Service

05:55

The 5 Tenets Of TQM

02:40

How To Boost Customer Satisfaction

08:20

How To Avoid The 10 Deadly Sins Of Customer Service!

14:57

More Money $$$ - Through Customer Retention

04:46

How Much Is A Customer Worth? $$$

08:27

Do You Understand Your Customer?

07:29

Dealing With Difficult Customers

18:34

"LEAP" Into Customer Service!

17:51

Exceptional Phone Service!

16:33

WHY Customers Buy From YOU! $$$

16:34

BONUS LECTURE!!! FINAL TIPS!!!

06:52
Wöchentlicher Lernplan
Planen Sie Ihre Lernreise
KI erstellt einen personalisierten Zeitplan basierend auf Ihrer Verfügbarkeit

Anforderungen

Nenhuma experiência prévia em atendimento ao cliente é necessária

Habilidades básicas de inglês e comunicação são úteis

Disposição para praticar empatia, escuta ativa e resolução de problemas

Desejo de melhorar os relacionamentos com os clientes e impulsionar o desempenho das vendas

Zielgruppe

Business owners who want to increase customer satisfaction and profits

Sales and support staff aiming to improve communication and service quality

Managers and team leaders who want to train their teams for excellence

Employees seeking career growth through top-tier customer service skills

Über diesen Kurs

O Atendimento ao Cliente VAI FAZER Ou QUEBRAR Seu Negócio! Você Não Tem Ideia De Quanto DINHEIRO Você Está PERDENDO Devido Ao Mau Atendimento ao Cliente ... E Quanto DINHEIRO Você Pode GANHAR Ao Fornecer Um Excelente Atendimento ao Cliente!

Este Curso é Perfeito Para Proprietários de Negócios, Gerentes e Funcionários... Treine Sua Equipe e Lucre!


Apenas Uma Amostra Do Que Você Vai Descobrir:

PARE De Perder Dinheiro Devido ao Atendimento ao Cliente Ruim ou Médio! $$$

Ganhe MAIS Dinheiro de Cada Cliente! $$$

ECONOMIZE Uma Fortuna em Dólares de Publicidade! $$$

Obtenha MAIS Indicações! $$$

Retenha Clientes Existentes! $$$

Resolva Problemas RÁPIDO!

Aprenda Como Criar Uma Experiência de Atendimento ao Cliente Excepcional

Como Lidar Com Clientes Difíceis Como um PRO!

Aprenda os 5 Princípios do GTQ

Evite os 10 Pecados Mortais do Atendimento ao Cliente!

MELHORE Sua CARREIRA Com Um Excelente Atendimento ao Cliente

... e MUITO Mais!!!

 

INSCREVA-SE AGORA!

Karrierechancen & Zielpositionen

Entwickeln Sie praxisnahe, arbeitsmarktrelevante Fähigkeiten für gefragte Positionen

Praxisorientierter Lehrplan
Zielpositionen, für die Sie sich qualifizieren

Operations & Business Analyst

Quality Management Auditor (ISO)

Project Operations Lead

Corporate Process Strategist

Geschätztes Jahresgehalt
$75,000 – $120,000 / yr
Globale Branchennachfrage

Steady Enterprise & Corporate Demand

Gefragte Kernkompetenzen
Risk Assessment & Auditing Compliance
Operational Efficiency & Frameworks
Financial Reporting & Modeling
Cross-Functional Team Leadership
* Schätzungen basieren auf weltweiten Branchenberichten und Vergütungsstandards.
Lernen Sie Ihren Dozenten kennen
Paul Cline
5.0 Bewertung
9 Studenten
Vollständiges Profil anzeigen
Paul Cline
Hauptlehrer
Business/Psychology Expert
"Prof. Paul" - Serial Entrepreneur. Currently CEO of Advanced Ideas, Inc. ... A Highly Successful eLearning Company ... We Do Online Educational Trainings (Business, Psychology & Health/Fitness) I have spent a lifetime learning what it takes to create change and how to teach it. Now I use these skills to help individuals, businesses and organizations learn how to go to the next level. I am expert at helping individuals create change in their lives and become more productive. I also provide expert Psychology & Business Trainings on various topics. I have run Several Businesses, been a Program Director multiple times, a Corporate Trainer, Private Practice Owner, University Professor, Published Author and Public Speaker / Seminar Leader. I hold multiple degrees in Business, Education and Counseling, and have completed my Doctorate in Counselor Education & Supervision. I currently teach Psychology at Argosy University, and have been asked to guest speak at many Universities, Colleges and Special Events. I have Won Multiple Teaching Awards, including "Webster University Faculty Member of the Year Award" and Argosy Universities "President's Award For Excellence In Teaching" I have been a Licensed Mental Health Counselor and Licensed Alcohol and Drug Counselor in the state of New Hampshire, and currently hold a CAP (Certified Addictions Professional) in Florida. Specialties: Business, psychology, time management, customer service, addiction, mental health, educator, speaker, trainer, affiliate marketing, search engine optimization, professional speaking, professor of psychology and consulting. Our Goal Is to Make YOU Massively Successful. If You Want The BEST Tools, Strategies And Techniques In The Areas Of Psychology & Business … You Are In The Right Place. PS - Let Us Help You Transform Your Life Today … Gain Tools/Skills You Never Even Knew Existed....

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